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“Great service, good value and very comfortable” 4 of 5 bubbles
Review of Premier Inn Gatwick Crawley Town West Hotel

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Premier Inn Gatwick Crawley Town West Hotel
Ranked #2 of 28 Hotels in Crawley
Certificate of Excellence
Berwick St John
Level Contributor
403 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
“Great service, good value and very comfortable”
4 of 5 bubbles Reviewed 9 January 2013

This is a hotel I will definitely use again, it feels very new and clean and the room was most comfortable.
As is generally the case with Premier Inn, the staff were friendly, helpful and professional.

  • Stayed December 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AttitudeAdjuster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 10 January 2013
Thank you for reviewing Premier Inn Gatwick Crawley Town West.


I am pleased that you found the hotel so clean and comfortable during your stay and the Team so professional, helpful and friendly.

I look forward to welcoming you back in the future.


Thank you again.

Best Wishes

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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716 reviews from our community

Traveller rating
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    10
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (120)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
England
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 8 January 2013

At very short notice we had to visit relatives in Crawley. Information provided by the hotel on-line made it very easy to locate. Reception was quick and helpful, we eat in the bar in the evening and the following morning enjoyed a lovely breakfast served by Matt, a very pleasant young man who went out of his way to ensure we enjoyed our food.
We would stay in this quite clean hotel again.

Room Tip: Back of the hotel was very quiet
See more room tips
  • Stayed January 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Verles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 10 January 2013
Thank you for reviewing Premier Inn Gatwick Crawley Town West.

I am pleased that Matt and the Team so helpful and attentive and you enjoyed our Premier Breakfast.

I look forward to welcoming you back again when next you visit your family.

Thank you again.

Best Wishes

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swindon, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 30 December 2012

hi all i stayed at my best hotel in crawley over xmas again and had a good time the staff may have changed over the year since last xmas but ian the manager is still here and is a very nice boy/man and there are some new ladys on the main desk but the best one so far is kara she is youngish and a single mum but very-very helpfull and so nice so hats off to you kara and you made my stay very warm and friendly.xxx

  • Stayed December 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mark_fagin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 1 January 2013
Thank you for taking the time to review Premier Inn Gatwick Crawley Town West.

I am pleased that you enjoyed your stay with us and that Kara and the Team made your time with us so enjoyable.

I hope you will return again maybe even before next Christmas.

Thank you again.

Regards

Ian Divall

Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gosport, United Kingdom
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 9 December 2012

We stayed here on our way to Gatwick airport for a early morning flight. The check in process was quick. The receptionist was friendly and asked if we had stayed before. They went through everything from dinner, breakfast and the good night stay. There is a restaurant in the hotel which we didn't use has we had already eaten and was leaving before breakfast.
The room was very clean and spacious. The bed was very comfortable.
The bathroom had a bath with shower and there was a hairdryer provided.

  • Stayed November 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank dpn78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 13 December 2012
Thank you for reviewing Premier Inn Gatwick Crawley Town West.

I am pleased our Reception Team explained the restaurant hours and the Good Night Guarantee to you on arrival and that you found your room so clean, spacious, well equipped and the bed so comfortable.

I do hope that on your next visit you have time to make use of out Thyme Restaurant.


Kind Regards

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barbon, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 7 December 2012

I had two dayss of business meetings nearby the Southern M25 area - one near Cobham and one 20 minutes from Gatwick area. After research I found this realatively new Premier Inn which had both reasonable pricing (for the Gatwick area which can be pricey) plus very good Trip Advisor comments.

The hotel turned out to be the best Premier Inn I have ever stayed in (and they are usually very good for the benefit/price ratio anyway). Room good, restaurant good (meal deal taken) and breakfast good. The staff are all very proud of their hotel and show it. More hotels ought to be like this one.

10 out of 10 for me. Will stay there again if in the area.

  • Stayed December 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank David_Stamp_Consult
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 13 December 2012
Thank you for reviewing Premier Inn Gatwick Crawley Town West.

I am delighted that you found our hotel so reasonably priced for the Gatwick area.

The Team are proud off the hotel and enjoy working here and it is very encouraging for everyone to hear your kind comments about this being the best Premier Inn you have stayed, such a huge boost to the Team.

I look forward to welcoming you back next time you are in the area for business.

Kind Regards

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
5 of 5 bubbles Reviewed 5 December 2012 via mobile

Was pleasantly surprised when my family bought me here for a birthday meal the food was amazing the staff Anthony and kara were the best!

Breakfast was delicious Matthew and Anthony were fantastic always making sure we were ok and very efficient.

Overall would highly recommend staying here! Thanks again for an amazing night! Xx

  • Stayed August 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 5u3ie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 6 December 2012
Thank you for reviewing Premier Inn Gatwick Crawley Town West.

I am delighted that you had such a wonderful Birthday meal in our Thyme Restaurant during your stay at the hotel and found dinner amazing and breakfast delicious.

I shall pass on your kind comments to Kara, Anthony and Matthew. It is always such a boost to the whole Team when guests take the time to write such a pleasant review.

I hope to see you again before your next birthday

Kind Regards

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
porthleven
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 3 December 2012

just spent a week at premier inn gatwick and the room was well kept and bed clean and comfy, really helpful staff and all good for a budget hotel the only letdown was the restaurant as they had run out of brandy and also the wine that was on offer they also did not have but other than that good value for money

  • Stayed November 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank porthlevenlyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 6 December 2012
Thank you for reviewing Premier Inn Gatwick Crawley Town West.

I am pleased that you enjoyed your weeks’ stay at the hotel and found the room so clean and comfortable, the Team were all so helpful and that your stay was such good value for money.

I do regret that we ran out of brandy, this was due to a large party on an earlier evening that consumed most of the brandy, which is normally a slow moving product. The special offer wine was a supply issue due to the huge popularity of the offer.

Thank you again for your review.

I look forward to welcoming you back to our hotel in the future.

Regards

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Gatwick Crawley Town West Hotel

Property: Premier Inn Gatwick Crawley Town West Hotel
Address: Crawley Avenue | Gossops Green, Crawley RH10 8BA, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Business Hotel in Crawley
#2 Best Value Hotel in Crawley
#3 Family Hotel in Crawley
#8 Romantic Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Gatwick Crawley Town West Hotel 3*
Number of rooms: 83
Official Description (provided by the hotel):
Indulge in a spot of retail therapy at the County Mall in Crawley, just 7 minutes' drive away. ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Crawley
Premier Inn Gatwick Crawley Town West Hotel West Sussex

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