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“Good budget hotel, though rooms need better sound insulation”

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Premier Inn Gatwick Crawley Town West Hotel
Ranked #2 of 28 Hotels in Crawley
Certificate of Excellence
London, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Good budget hotel, though rooms need better sound insulation”
Reviewed 27 August 2013

Good value hotel with mostly good points

1. large room - one double bed and two extra singlr beds fitted with ease
2. large bed with lovely bedding - even the single beds were comfy
3. helpful staff
4. clean room and bathroom

Bad points
1. Really poor sound insulation: can hear all noises from outside the room

Would we stay again: probably not as the sound insulation was so poor that we could not get a good nights sleep

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Foody150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 10 September 2013
Thank you for taking the time to review Premier Inn Crawley Town West.

I am pleased you found your room to be large with nice comfy beds and lovely bedding and our Team to be helpful.

The hotel is currently undergoing a refurbishment, including new doors and locking mechanisms, which we trust will reduce noise from the corridors.

Thank you again for taking the time to review our hotel.

I hope to welcome you back in the future.

Regards

Ian Divall

Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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740 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (121)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
england
Level Contributor
51 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 27 August 2013

For the first time since using Premier Inns, we were very disappointed overall with our stay here.
1. Unhelpful or lack of staff
2. Exceedingly long wait (45 minutes) for a cooked breakfast to be served
3. Poor TV reception in room
4. Poor Wifi speed

Room Tip: Ask for one at the back of the hotel as, it is on a busy road and can be noisy with the window open
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank catscorner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 5 September 2013
Many thanks for your review. It really matters to us that our guests enjoy every aspect of their stay, and for this reason your feedback is very much appreciated as we endeavour to improve standards and meet all our customer’s needs. Please email your booking details to talktous@premierinn.com so we can investigate further. We look forward to welcoming you back soon.
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Occold
Level Contributor
1 review
Reviewed 27 August 2013

We recently stayed at this hotel for a couple of nights. We paid upfront for breakfast, having had these before and enjoyed them. Well, on our first morning, it was ten minutes before we were shown to a table, and no, there wasn't a queue!
After giving our hot food order to the waitress, we then had to wait a further 45 minutes, before the food was served - and then it was only Luke-warm!
On top of this - the tv in our room kept losing it's signal - and - the wifi connection, for which we had paid extra, was so slow, it was unbelievable.
Quite easily the worst premier inn we have stayed at.

Room Tip: Not at the front - it's on a main road
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Catscorner2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 10 September 2013
Thank you for taking the time to review Premier Inn Crawley Town West.

I am sorry to hear that your recent stay with us did not meet our usual high standards, especially in our Thyme Restaurant. If you would like to discuss these issues with me, please contact me on 01293 590 750

Regards

Ian Divall

Operation Manager
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Brighton, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 August 2013 via mobile

My family stayed here for two nights and have asked me to write a review as they was so happy with there stay.
The rooms were a great size very clean and comfortable. The reception staff were so helpful and friendly. The restaurant was very good value, with the chefs cooking Great food.The bar and restaurant staff made you feel very welcome also.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kate182203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 10 September 2013
Thank you for taking the time to review Premier Inn Crawley Town West.

I am pleased that your family found our rooms to be such a great size, clean and comfortable. It is always good to hear that the chefs are cooking great food and the Team in the Thyme Restaurant and Reception were so helpful and welcoming.

I look forward to welcoming you back in the future.

Regards

Ian Divall

Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 18 August 2013 via mobile

We stayed in this hotel on the way back from Legoland. Even though it was quite basic and small the staff couldn't have been more friendly and helpful and it really made our stay. The room was very hot as we stayed on one of the hottest days of July but a fan had been provided which helped a lot. The room was basic but v clean.
We dined in the restaurant and were really impressed. The food was lovely and again the waiters were very friendly and helpful and it created a good atmosphere. We would definitely stay here again.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Humbug123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 10 September 2013
Thank you for taking the time to review Premier Inn Crawley Town West.

I am pleased to hear that the Team were so friendly and helpful and helped make your stay so pleasurable. I am delighted that you were so impressed with our Thyme Restaurant and the team of waiters helped create such a great atmosphere for you.

I trust you had a great time at Legoland.

I look forward to welcoming you back in the future.

Regards

Ian Divall

Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 August 2013

I was on a business trip so was perfect location. the staff were very friendly, comfy bed, clean bathroom the restaurant had fantastic food. It was a perfect stay!!

Bear in mind the hotel is on a dual carriageway which didnt bother me as I have a hearing loss!!

Room Tip: some of the corridors have fire doors which naturally slam shut ( this did not bother me ) if you ar...
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank violettas79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 10 September 2013
Thank you for taking the time to review Premier Inn Crawley Town West.

I am delighted to hear you had such a good stay with us whilst on business and found the Team to be very friendly, the bed comfy, bathroom clean and the food in our Thyme Restaurant to be fantastic.

I look forward to welcoming you back in the future.

Regards

Ian Divall

Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 14 August 2013

Myself and seven of my work colleagues recently stayed here for a month during July/August whilst working in very smelly conditions which we unfortunately brought back to the hotel on our clothes . Nothing was ever said but I'm sure it was noticed by the reception staff and cleaners of our rooms.nothing was too much trouble for any of the people on duty when we were around,the rooms were kept spotlessly clean and the breakfast superb.we are working down in Crawley in the near future and if Premier inn don't mind I will be recommending to my boss to again use the hotel for our stay.youve got it just about right Premier Inn Crawley Town West,a big thank you from all the WRL guys!!

Room Tip: On the ground floor (a lot cooler in hot weather),and one on the back.
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Uptheowls579
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 10 September 2013
Thank you for taking the time to review Premier Inn Crawley Town West.

I am so pleased that you found your rooms to be spotlessly clean during your stay and the breakfast to be superb!

It is always good to hear that the whole Team took such good care of you and that nothing was ever too much trouble for them.

Thank you again for reviewing our hotel and I look forward to welcoming you and your WRL colleagues back in the future.

Regards

Ian Divall

Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Gatwick Crawley Town West Hotel

Property: Premier Inn Gatwick Crawley Town West Hotel
Address: Crawley Avenue | Gossops Green, Crawley RH10 8BA, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Business Hotel in Crawley
#3 Family Hotel in Crawley
#8 Romantic Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Gatwick Crawley Town West Hotel 3*
Number of rooms: 83
Official Description (provided by the hotel):
Indulge in a spot of retail therapy at the County Mall in Crawley, just 7 minutes' drive away. ... more   less 
Also Known As:
Premier Inn Crawley
Premier Inn Gatwick Crawley Town West Hotel West Sussex

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