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“Excellent service”

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Premier Inn Gatwick Crawley Town West Hotel
Ranked #2 of 28 Hotels in Crawley
Certificate of Excellence
Essex, Vermont
Level Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Excellent service”
Reviewed 31 August 2013 via mobile

We stayed on way back from legoland hotel with my nine year old twins on way to shorham air show and the room was clean and tidy. The staff were very helpful and friendly infact the best customer service I've ever received in a hotel. The food is fantastic we had evening meal and breakfast would definitely recommend.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank clare4204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 14 September 2013
Thank you for reviewing Premier Inn Gatwick Crawley Town West.

I am delighted to hear that the Team provided the best customer service you have ever received in a hotel. I know they work hard to provide excellent customer service but it is so nice to hear it. I shall pass your kind words on to them. It is great to know that your evening meal and breakfast in our Thyme Restaurant were fantastic to.

I hope you all had a wonderful time at Legoland and Shoreham Air Show.

I look forward to welcoming you back in the future.

Regards

Ian Divall

Operations Manager
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740 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (121)
Date | Rating
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English first
st helens, england
Level Contributor
30 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 30 August 2013

Stayed here on a visit to see my daughter in crawley. One of the best premier inns we have stayed in very friendly and helpful staff. Although it was hot in the room as we was in middle of the hot weather we was having there was a fan in the room for us to use. Rooms were due to be updated but the room was adeqaute for a overnight stay infact cannot fault the room at all.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank june40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 14 September 2013
Thank you for reviewing Premier Inn Gatwick Crawley Town West.

I am so pleased that you found us to be one of the best Premier Inns’ you have stayed in and that the Team were so friendly and helpful. The refurbishment of our rooms has commenced with the first 20 now in use.

Thank you again for reviewing our hotel.

I look forward to welcoming you back next time you visit your daughter.

Regards

Ian Divall

Operations Manager
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Coalville, United Kingdom
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 August 2013

Arrived at the hotel to signs saying that it was in the middle of refurbishments. However, we were lucky and had a room away from any disruption. Check in friendly and hassle free. Room ok, nice flat screen television and good size bathroom, but needing a little refreshment, which it will no doubt be getting soon. Temperature control did not seem to be working, but there was a fan supplied which helped. I found the bed a little hard but my partner was happy with it - can't please everyone! Breakfast supplies plentiful and hot items cooked to order quickly. Overall, a good stay.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 10 September 2013
Thank you for taking the time to review Premier Inn Crawley Town West.

I am pleased that you had a good stay with a friendly and hassle free check in. I am glad you found the breakfast supplies to be plentiful and hot items cooked quickly in our Thyme Restaurant.

All our rooms are receiving a complete overhaul, carpets, beds, bathrooms, lighting, televisions etc so on your next visit the rooms will look nice and refreshed.

Thank you again for taking the time to review our hotel.

I hope to welcome you back in the future.

Regards

Ian Divall

Operation Manager
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London, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 August 2013

Good value hotel with mostly good points

1. large room - one double bed and two extra singlr beds fitted with ease
2. large bed with lovely bedding - even the single beds were comfy
3. helpful staff
4. clean room and bathroom

Bad points
1. Really poor sound insulation: can hear all noises from outside the room

Would we stay again: probably not as the sound insulation was so poor that we could not get a good nights sleep

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Foody150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 10 September 2013
Thank you for taking the time to review Premier Inn Crawley Town West.

I am pleased you found your room to be large with nice comfy beds and lovely bedding and our Team to be helpful.

The hotel is currently undergoing a refurbishment, including new doors and locking mechanisms, which we trust will reduce noise from the corridors.

Thank you again for taking the time to review our hotel.

I hope to welcome you back in the future.

Regards

Ian Divall

Operation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
england
Level Contributor
51 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 27 August 2013

For the first time since using Premier Inns, we were very disappointed overall with our stay here.
1. Unhelpful or lack of staff
2. Exceedingly long wait (45 minutes) for a cooked breakfast to be served
3. Poor TV reception in room
4. Poor Wifi speed

Room Tip: Ask for one at the back of the hotel as, it is on a busy road and can be noisy with the window open
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank catscorner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 5 September 2013
Many thanks for your review. It really matters to us that our guests enjoy every aspect of their stay, and for this reason your feedback is very much appreciated as we endeavour to improve standards and meet all our customer’s needs. Please email your booking details to talktous@premierinn.com so we can investigate further. We look forward to welcoming you back soon.
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Occold
Level Contributor
1 review
Reviewed 27 August 2013

We recently stayed at this hotel for a couple of nights. We paid upfront for breakfast, having had these before and enjoyed them. Well, on our first morning, it was ten minutes before we were shown to a table, and no, there wasn't a queue!
After giving our hot food order to the waitress, we then had to wait a further 45 minutes, before the food was served - and then it was only Luke-warm!
On top of this - the tv in our room kept losing it's signal - and - the wifi connection, for which we had paid extra, was so slow, it was unbelievable.
Quite easily the worst premier inn we have stayed at.

Room Tip: Not at the front - it's on a main road
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Catscorner2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 10 September 2013
Thank you for taking the time to review Premier Inn Crawley Town West.

I am sorry to hear that your recent stay with us did not meet our usual high standards, especially in our Thyme Restaurant. If you would like to discuss these issues with me, please contact me on 01293 590 750

Regards

Ian Divall

Operation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 August 2013 via mobile

My family stayed here for two nights and have asked me to write a review as they was so happy with there stay.
The rooms were a great size very clean and comfortable. The reception staff were so helpful and friendly. The restaurant was very good value, with the chefs cooking Great food.The bar and restaurant staff made you feel very welcome also.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kate182203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 10 September 2013
Thank you for taking the time to review Premier Inn Crawley Town West.

I am pleased that your family found our rooms to be such a great size, clean and comfortable. It is always good to hear that the chefs are cooking great food and the Team in the Thyme Restaurant and Reception were so helpful and welcoming.

I look forward to welcoming you back in the future.

Regards

Ian Divall

Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Gatwick Crawley Town West Hotel

Property: Premier Inn Gatwick Crawley Town West Hotel
Address: Crawley Avenue | Gossops Green, Crawley RH10 8BA, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Business Hotel in Crawley
#2 Best Value Hotel in Crawley
#3 Family Hotel in Crawley
#8 Romantic Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Gatwick Crawley Town West Hotel 3*
Number of rooms: 83
Official Description (provided by the hotel):
Indulge in a spot of retail therapy at the County Mall in Crawley, just 7 minutes' drive away. ... more   less 
Also Known As:
Premier Inn Crawley
Premier Inn Gatwick Crawley Town West Hotel West Sussex

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