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“A Very Good Premier Inn”

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Premier Inn Gatwick Crawley Town West Hotel
Ranked #3 of 28 Hotels in Crawley
Certificate of Excellence
Exeter, United Kingdom
Level Contributor
104 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“A Very Good Premier Inn”
Reviewed 14 December 2013

Having stayed in many Premier Inns this was one of the best with a modern building in a quiet location despite being close to Gatwick South Terminal.
The staff were very polite and helpful and the room was very clean and tidy for the £29 we paid for one night.
The restaurant was busy and there was a half hour wait so we ordered food at the bar and at our request the staff wrapped it in foil so we could take it to our room.
Breakfast as always at the premier inn is very good and excellent value for money.
A great stay for Gatwick Airport.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank MrMRT1777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 19 December 2013
Thank you for reviewing Premier Inn Crawley Town West.

I am delighted that you found our Hotel as being One Of The Best, with a very helpful Team and very clean rooms. Great value at £29 per night and the Premier Breakfast to be very good and excellent value for money.

Thank you again for reviewing the hotel.

I look forward to welcoming you back in the future.

Kind regards

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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750 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (121)
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Northants
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 13 December 2013

We booked as a £29 special offer so were not sure what to expect. We had a lovely friendly welcome and found all staff throughout our stay to be efficient, happy and helpful. Rooms exceeded our expectations and were modern, clean, comfortable, well laid out and quiet. There was even a proper hairdryer set into a shelf below a well lit mirror (no holding your finger down on the button to make it work). Breakfast was extra but was good value. The only slight negative would be the cost of evening meals which seemed a little high though the setting was cosy.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ferrers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 19 December 2013
Thank you for reviewing Premier Inn Crawley Town West.

I am pleased that you found the Team to be efficient, happy and helpful during your stay and that the quality of the rooms exceeded your expectations. I would recommend the Meal Deal in our Thyme Restaurant on your next visit. Three course dinner, plus drink and Premier Breakfast for £22.99

Thank you again for reviewing the hotel.

I look forward to welcoming you back in the future.

Kind regards

Ian Divall

Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, UK
Level Contributor
56 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 27 November 2013

Stayed here for one night on Nov 25, 2013, and was expecting slightly higher standard of décor, to be honest the décor looks a bit dated, very 80/90;s ( a purple softglow light around the headboard is a now a bit dated), check in was by human, not by machine, but fast, service was good, well located in Crawley, 3g WiFi, good parking, there is a service station 200 yds away, which was good for choccy and a morning paper, food was good along with service, overall a pleasant stay, just needs a bit of a refurb

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 19 December 2013
Thank you for reviewing Premier Inn Crawley Town West.

I am pleased you found our Team of humans to be fast and that they provided a good level of service during your pleasant stay with us. I am sorry you found the new, modern décor not to be your taste. At least the purple backlight can be switched off.

Thank you again for reviewing the hotel.

I look forward to welcoming you back in the future.

Kind regards

Ian Divall

Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 November 2013

Stayed here overnight on 15th November to break a long journey. Very welcoming and friendly staff. The room had been refurbished and was very well-equipped, the bed was comfortable and extra glazing meant that the road noise was minimal.
The all-you-can eat breakfast was very tasty.
All-in-all an enjoyable stay, would visit again

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 19 December 2013
Thank you for reviewing Premier Inn Crawley Town West.

I am pleased that the Team were so friendly and welcoming, the room very well equipped and quiet and the All-You-Can-Eat Breakfast, very tasty.

Thank you again for reviewing the hotel.

I look forward to welcoming you back in the future.

Kind regards

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grays Thurrock, United Kingdom
Level Contributor
56 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 24 November 2013

This is one of my favourite premier inns (actually it's my favourite but don't tell them lol) it was my third stay here. All the staff are extremely friendly and helpful
I arrived to a friendly welcome and a swift painless check in and was in my room in less than 3 minutes
The rooms have all been refurbished and I have to say they are excellent, very modern with large flat screen samsung tv with HD free-view channels, the lighting has been changed which brightens the room up and a modern look bathroom.
I had a very pleasant meal in the "thyme" restaurant, the meal deal in very good value, starter, main, pint of beer and full breakfast for £22, I couldn't fault the food or service (actually my only criticism is that English mustard should be Coleman's not Heinz lol)
Thanks for another excellent stay and look forward to returning again soon

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marky320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 19 December 2013
Thank you for reviewing Premier Inn Crawley Town West.

I am so pleased to hear how impressed you are with our refurbished rooms and swift, painless check in. It is also good to hear that you had such a pleasant meal in our Thyme Restaurant; the Meal Deal is excellent value for money.

I am sure the Team will still be extremely helpful and friendly on your next visit.

Thank you again for reviewing the hotel.

I look forward to welcoming you back in the future.

Kind regards

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fairford
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 23 November 2013

First thing to say is that the staff make this place. Everybody really happy which helps to make a pleasurable experience.
Stayed for 2 nights very peaceful sleep, good clean rooms.
Restaurant food good, a tad on the expensive side but perfectly acceptable.
I think you actually get more than you pay for.
Well done to all.

Room Tip: Back of hotel away from main a23
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChrisBushell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 26 November 2013
Thank you for taking the time to review Premier Inn Crawley Town West.

I am pleased that you had such a pleasurable experience during your stay with us. I have a great Team here who I know are huge asset to the hotel. I’m glad to hear that you had a very peaceful couple of nights sleep.

I note that you felt food was a tad expensive however the Meal Deal in our Thyme Restaurant is very good value for money, £22.99 for three courses and a drink, plus breakfast in the morning.

Thank you again for reviewing the hotel.

I look forward to welcoming you back in the future.

Kind Regards.

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
211 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 22 November 2013 via mobile

I have stayed here a few times before flying from gatwick airport. Rooms have been refurbished and are good, staff very friendly, very convenient location, Free parking, great value for money. Would use again and again in the future........

Stayed November 2013, travelled as a couple
Helpful?
Thank Tlemon62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 26 November 2013
Thank you for taking the time to review Premier Inn Crawley Town West.

I am pleased you like our refurbished rooms and find the Team to be very friendly.
The hotel is in a convenient location being located on the A23, near Gatwick airport, main line stations and M23. Free car parking always adds to the great value for money.

Thank you again for reviewing the hotel.

I look forward to welcoming you back again and again, in the future.

Kind Regards.

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Gatwick Crawley Town West Hotel

Property: Premier Inn Gatwick Crawley Town West Hotel
Address: Crawley Avenue | Gossops Green, Crawley RH10 8BA, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Business Hotel in Crawley
#3 Family Hotel in Crawley
#8 Romantic Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Gatwick Crawley Town West Hotel 3*
Number of rooms: 83
Official Description (provided by the hotel):
Indulge in a spot of retail therapy at the County Mall in Crawley, just 7 minutes' drive away. ... more   less 
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Also Known As:
Premier Inn Crawley
Premier Inn Gatwick Crawley Town West Hotel West Sussex

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