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Premier Inn Gatwick Crawley Town West Hotel
Ranked #5 of 28 Hotels in Crawley
Certificate of Excellence
Crawley, United Kingdom
1 review
“fantastic”
Reviewed 17 March 2014

I found the staff very friendly and great with kids. The staff made our stay a very relaxing one. We'd definitely stay again.
The food in the restaurant, for both breakfast and dinner, was always fresh and hot.
They make children feel very special and also have colouring for them to do, so they don't get bored. I would definitely recommend the hotel to my friends and family.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Verity C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 8 June 2014
Thank you for taking the time to review Premier Inn Crawley Town West.

I am pleased that the Team impressed you so much. They try to make sure everyone’s stay is as relaxing as possible and treat children as people in their own right.

I look forward to welcoming you back soon.

Thank you again for taking the time to review the hotel.

Kind regards.

Ian Divall

Operations Manager
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761 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (120)
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English first
Chessington, United Kingdom
1 review
Reviewed 17 March 2014

The only thing the room didn't have was a telephone which I thought was a bit strange, however the staff etc were excellent and the hotel had obviously been refurbished recently as everything was very clean and new.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 8 June 2014
Thank you for taking the time to review Premier Inn Crawley Town West.

I am pleased that you found the Team to be excellent and enjoyed the refurbished rooms.

I look forward to welcoming you back in the future.

Thank you again for taking the time to review the hotel.

Kind regards.

Ian Divall

Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 16 March 2014 via mobile

We have stayed in several premier inns to date and this is the best one by far. Good food lovely friendly staff and the room was even more plush than previous hotels.Would recommend to anyone
who was needing to stay somewhere before hopping on a plane to hot destinations

Stayed March 2014, travelled with family
Helpful?
Thank Buckley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 8 June 2014
Thank you for taking the time to review Premier Inn Crawley Town West.

I am delighted to hear that you found this the best Premier Inn you have stayed in. With good food, lovely Team and plush rooms. Also very convenient for Gatwick Airport.

I look forward to welcoming you back in the future.

Thank you again for taking the time to review the hotel.

Kind regards.

Ian Divall

Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 March 2014 via mobile

Friendly staff, breakfast was a standard premier inn affair, no problems with them hiring a taxi for me. If back in crawley will definitely go back.

Room was clean and sound proof. Had a nice big flat screen tv.

Stayed March 2014, travelled with friends
Helpful?
Thank tommymcg16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 8 June 2014
Thank you for taking the time to review Premier Inn Crawley Town West.
I am pleased that you found the Team to be friendly, room clean and quiet and enjoyed the flat screen TV and our Premier Breakfast.

I look forward to welcoming you back next time you are in Crawley.

Thank you again.

Kind regards.

Ian Divall

Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
blackmore
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 March 2014

Very happy with all aspects of this Premier Inn. Staff all friendly and helpful, the bedrooms and facilities first class, and the Thyme restaurant delivered excellent service and meals. Would definitely use again and recommend to others.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank jane h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 7 June 2014
Hi Jane

Many thanks for your lovely review, that you have left us.

The team really make every effort to make sure that your stay with us, is as memorable as possible & we are really pleased to read that you would stay with us again and also suggest us as a place to stay to others.

Our new rooms look really good, don't they and they have been received really well.

Regards


Ian & the team
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Nottingham, United Kingdom
Level 2 Contributor
4 reviews
Reviewed 10 March 2014

Very friendly and efficient staff, lovely clean and comfortable room. Comfortable bed. Nice big tv. Beautiful bathroom. Excellent food in restaurant, friendly and efficient service in restaurant. :)))

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beverley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 7 June 2014
Hi Beverley

Many thanks for your lovely review.

The team work really hard to make sure that your stay is as enjoyable as possible, and they really appreciate and relish the great feedback that you have given them.

I am glad that you like our new style rooms, they are great aren't they?

Beverley, we look forward to seeing you again in the future.

Regards


Ian & the team
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Naxxar Malta
Level 4 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 March 2014

Agian tried another Hotel from Premier Inn Chain.....and was satisfied mostly as I went with friends that are new for Premier Inn and they like it.

Good Sleep, Clean and value for money.

Feeling Safe and secured.....

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AldoNaxxarmalta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 20 March 2014
Thank you for taking the time to review Premier Inn Crawley Town West.

I am pleased to hear that you are satisfied with this and all the Premier Inns you have stayed in. It is important to us that all guests feel safe and secure and enjoy a good nights sleep in a clean hotel.

I look hope to welcoming you back in the future.

Kind Regards.

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Gatwick Crawley Town West Hotel

Property: Premier Inn Gatwick Crawley Town West Hotel
Address: Crawley Avenue | Gossops Green, Crawley RH10 8BA, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Business Hotel in Crawley
#2 Best Value Hotel in Crawley
#3 Family Hotel in Crawley
#8 Romantic Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Gatwick Crawley Town West Hotel 3*
Number of rooms: 83
Official Description (provided by the hotel):
Indulge in a spot of retail therapy at the County Mall in Crawley, just 7 minutes' drive away. ... more   less 
Also Known As:
Premier Inn Crawley
Premier Inn Gatwick Crawley Town West Hotel West Sussex

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