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“Highly recommend”

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Premier Inn Gatwick Crawley Town West Hotel
Ranked #5 of 28 Hotels in Crawley
Certificate of Excellence
Reviewed 30 April 2014

This was the first time we had booked a hotel before flying, as we are on the main Bedford to Gatwick line. However, flying at silly o'clock we decided tro stay the night before to give ourselves more sleep.

From arrival to departure we hd a fantastic experience. Everywhere from the reception, service areas, corridors bars and rooms were immaculate and well maintained. The rooms were spotless good bathrooms, facilities and what a comfortqble bed!! Slept like babies.

We made the huge mistake of eating in Gatwick, as when we returned to the hotel the food looked nicer and was chaeper as were the drinks.

All staff were polite, friendly and couldn't do enough for you despite being very busy.

I would thoroughly reccomend this hotel to get your holiday off to a good start! You literally cross the road to the terminal! Bliss.

I would based on this experience use a Premier Inn again, in a heartbeat.

Room Tip: Right next to airport but slept very well!
  • Stayed: March 2014, travelled as a couple
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1  Thank profwenger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this reviewResponded 17 July 2014

Thank you for taking the time to review Premier Inn Crawley Town West.

It is good to hear that you had such a great experience during your stay and that the Team were so friendly, rooms and corridors immaculate and the food in our Thyme Restaurant was nicer and cheaper than the meals available at the airport.

I look forward to welcoming you back when you next fly from Gatwick.

Kind regards

Ian Divall

Operations Manager

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452 - 458 of 785 reviews

Reviewed 24 April 2014

Well What can I say but massive well done to the staff at this premier inn. Could not have been more helpful, nothing was too much problem. Very friendly and pleasant at all times. Rooms very spotless and if you required any further facilities they would try to accommodate you with your requirements. We were travelling with a group of girls ages from 4 years to 17 years for a national twirling competition and each evening we returned to the hotel, the staff were keen to enquire as to how girls had got on during the day, and congratulated the girls, which made the girls feel special. Well done Premier Inn Crawley West. Cant wait to return next year.

  • Stayed: April 2014, travelled with friends
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2  Thank Doreen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this reviewResponded 13 June 2014

Hi Doreen

It is always lovely to see all you guys and the team always look forward to looking after you all.

The refurbishment has been amazing, hasn't it? and we are really proud of our lovely new rooms and reception area.

We look forward to seeing you all, Easter next year and wish all well in the meantime.


Regards

Ian & Team GCTW

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Reviewed 21 April 2014 via mobile

Stayed here with my daughter's twirling troupe for 3 nights. This our 3rd year in a row staying here its that fab. Staff couldn't do enought to help especially Ant and Marie. Definitely recommend this premier inn :-) . Foods great, rooms great.

Stayed: April 2014, travelled with friends
3  Thank Kelly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this reviewResponded 13 June 2014

Hi Kelly

Many thanks for your lovely review.

It is always lovely for the team to see you all every year, and the team really enjoy looking after everyone.

We look forward seeing you all next year, same time, same place.

Regards

Ian & Team GCTW

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Reviewed 20 April 2014 via mobile

Lovely clean and comfortable hotel, rooms suitable for us as a family and everything we need, restaurant staff at breakfast were very lovely and helpful.
Shame about the receptionist when we checked out who was more interested in her mobile phone conversation!

Stayed: April 2014
3  Thank Rach2810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this reviewResponded 13 June 2014

Dear guest

Many thanks for your review, it is lovely to hear that you found our rooms clean and confortable, whilst you were here with us.

Our rooms do indeed accommoate families well, as they are spacious.

I am pleased to hear that you found the team at breakfast lovely and helpful, when you had breakfast with us, the do really work very hard to make sure your breakfast is as memorable as possible. I am very dissapointed to read that you the person on reception seemed more interested in her mobile phone conversation than looking after you as you were leaving.

Please accept my apologies & be reassured that I have spoken with the Team Leader and the person in question in order that, that experience is not repeated.

Kind Regards


Ian

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Reviewed 20 April 2014

I have been staying at this premier inn 4 nights a week since September 2013. In that time the hotel has completely transformed with a total upgrade of all the rooms. HUGE flat screen TVs, new beds, new bathrooms, even now soap dispensers!
I can honestly say in the 7/8 months I have stayed here, that I have never had a bad nights sleep.

All the staff are fantastic (esp Sharon at reception), very willing to help and offer a level of service that wouldn't be out of place in a top London hotel.
The food is great and Mark and the gang in the restaurant are always happy to make changes or additions to the menu if requested.

I have spent my fair share of week nights at different Premier Inns around the country, but this one stands out as one of the best.

  • Stayed: April 2014, travelled on business
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3  Thank Trekkers2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this reviewResponded 12 June 2014

Thank you for taking the time to review Premier Inn Crawley Town West.

I am pleased that you like the transformation of the hotel during your long stay with us and have enjoyed so many great nights sleep.

Thank you on behalf of Sharon, Mark and all the Team for your kind words, I know they all work hard to provide a very high level of customer service.

Thank you again for reviewing the hotel.

I hope you continue to enjoy your stay with us whilst working in the area.

Kind regards

Ian Divall

Operations Manager

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Reviewed 18 April 2014

Stopped here a number of times with business and have to say it's one of the nicest I've stayed in. It's just gone through a revamp so rooms are very very nice indeed. Staff are excellent and attentive and you really can't ask for more.

  • Stayed: April 2014, travelled on business
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1  Thank ChrisDAylesburyBucks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this reviewResponded 12 June 2014

Thank you for taking the time to review Premier Inn Crawley Town West.

I am pleased to hear that you find this Premier Inn one of the nicest you have stayed in, with the refurbished rooms and excellent and attentive Team.

Thank you again for reviewing the hotel.

I hope to welcome you back soon.

Kind regards

Ian Divall

Operations Manager

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Reviewed 16 April 2014

excellent hotel only minutes from gatwick. always adequate parking and is one of the quietest premier inns I have stayed in. Clean and comfortable, the staff are very friendly and eager to be of service.

  • Stayed: April 2014, travelled with family
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1  Thank Mary E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this reviewResponded 12 June 2014

Thank you for taking the time to review Premier Inn Crawley Town West.

I am pleased to read your kind comments about the hotel. The Team are friendly and eager to serve, the rooms clean and comfortable, with plenty of free parking.

Thank you again for reviewing the hotel.

I hope to welcome you back soon.

Kind regards

Ian Divall

Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Gatwick Crawley Town West Hotel

Address: Crawley Avenue | Gossops Green, Crawley RH10 8BA, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Business Hotel in Crawley
#2 Best Value Hotel in Crawley
#3 Family Hotel in Crawley
#8 Romantic Hotel in Crawley
Price Range: £44 - £79 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Gatwick Crawley Town West Hotel 3*
Number of rooms: 83
Official Description (provided by the hotel):
Indulge in a spot of retail therapy at the County Mall in Crawley, just 7 minutes' drive away. ... more   less 
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Also Known As:
Premier Inn Crawley
Premier Inn Gatwick Crawley Town West Hotel West Sussex

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