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“Fine but hiccup”

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Premier Inn Gatwick Crawley Town West Hotel
Ranked #3 of 28 Hotels in Crawley
Certificate of Excellence
Level 3 Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Fine but hiccup”
Reviewed 15 June 2014

This is either one of the new Premier Inns or it has had a revamp so the rooms are pretty good. Had a room downstairs one at the back so a bit dark without the lights on but generally fine. There were five of us staying there and they let someone else check in under my name. That soon seemed to be sorted out when I arrived but got a call the next day to say why had I left clothes etc in the room, despite staying another night. This was resolved but only after five minutes of explanation.

Room Tip: The downstairs ones at the front had cars parked directly in front of their windows so would recomme...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank coddled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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759 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (121)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Suffolk Uk
1 review
Reviewed 11 June 2014

fantastic staff, quiet room and a very nice meal. will definitely travel the extra mile to stay at this inn again. matt on reception really took the time to make us very at home from home. Well done to this great run happy inn!!

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caerphilly, South Wales
Level 4 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 9 June 2014

The hotel itself is nice and modern - very clean, pleasant staff, very useful petrol station next door with an off licence BUT...

The room itself was so hot it was unbearable. It had been a warm day but nothing exceptional. We were at the back of the hotel so not overlooking the road so at least it wasn't too noisy with the window open but the window is small and limited so no real air flow.

There was a sign on reception saying "It's getting hot isn't it" with a nice cartoon sun on it explaining that the control on the wall is for heat. They don't have air con but are "working on a solution". I see only 2 solutions - get air con or wait for winter!

I would return to this hotel if they had air con fitted or in the winter but I won't return again in the Summer (if you can call June in Crawley Summer!)

Room Tip: If you're going to gamble and stay in the summer, ask for a room at the back of the hotel so you...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angela E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiverton, United Kingdom
2 reviews
Reviewed 9 June 2014

Recently stayed and found the Hotel exceptional in all respects. I can honestly say it is probably one of the best in the group ive stayed in. Service par excellance. May be hot in the summer as no aircon, however the professional service and detail to customer care overides this minor setback.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronald W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 June 2014

Nice clean and fresh refurbished hotel but no air con makes rooms hot or have a window open and then noisy..............................................................................................

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chris A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 3 June 2014

Tried this hotel on way to south coast. Arrived quite late but was not a problem. Exceeded our expectations. Very clean and spacious room. Staff very pleasant, helpful and polite. Would stay again. Well done.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Foxs313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harlow, United Kingdom
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 June 2014

Best hotel in the area. Great transport links both local and to the coast. Best staff I have come across in the industry. Rooms are recently upgraded and very comfortable.
Plenty of free car parking..

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Geraldine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Gatwick Crawley Town West Hotel

Property: Premier Inn Gatwick Crawley Town West Hotel
Address: Crawley Avenue | Gossops Green, Crawley RH10 8BA, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Business Hotel in Crawley
#2 Best Value Hotel in Crawley
#3 Family Hotel in Crawley
#8 Romantic Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Gatwick Crawley Town West Hotel 3*
Number of rooms: 83
Official Description (provided by the hotel):
Indulge in a spot of retail therapy at the County Mall in Crawley, just 7 minutes' drive away. ... more   less 
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Also Known As:
Premier Inn Crawley
Premier Inn Gatwick Crawley Town West Hotel West Sussex

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