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Premier Inn London Gatwick Airport South (London Road) Hotel
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Reviews (1,659)
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All reviewschef and brewergatwick airportstayed hereadjoining restaurantpub restaurantpub next doorcar parklong stay parkinggood nights sleepnext morningfamily roomreception staffnight's sleepan early flightexcellent valuebudget hotelquiet room
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Reviewed 28 May 2011

I was tempted no to post a review of this gem of a hotel as I want to keep it a secret !
Then I realised it deserves the praise.

We booked the hotel for a stay prior to an early flight to Antigua at the beginning of May.
We booked 4 rooms for 8 adults and got an amazing deal on the price.
The check in was quick and easy despite our group's best efforts to be confusing.
Having travelled 5 hours by mini bus to get there we were all keen to get to our rooms and then to dinner.
Rooms were huge, with massive beds, very comfy. There was the usual tea, coffee facilities in the room. If anything I would say our only complaint, and it's not even that, is that the bathroom looked a little jaded, not perfectly clean but not enough to worry us.

The girl on reception (I cant remember the her name but think it was Natasha, she was blonde and had a southern accent!) was brilliant, she booked our table fr dinner at the Gatwick Manor next door and helped us book transport to the airport for the 8 of us.
We had booked what we thought was a mini bus with a local taxi firm, Alpha Cars, via the phone some weeks before travelling but werent confident they had listened when we booked, bearing in mind there were 8 adults with 12 suitcases, a wedding dress and hand luggage!! We mentioned this when we checked in and the staff said they advised we check back with the firm. When we did they just werent interested in listening, actually telling us to ring back at 0530 in the morning to check what vehicle was available!! So the staff booked us 2 cars with a firm used by the hotel.

Dinner at the Gatwick Manor right next to the Premier Inn was delicious, another good deal with their 2 course evening menu.
We all had a really good night sleep before departing before 6am next day, and our tansport booked by the hotel was bang on time.

We really cant speak highly enough of this hotel, all staff we met were pleasant and genuinely wanted to make your stay comfortable.
We will now use this hotel whenever we need a stopover at Gatwick.

  • Stayed: May 2011, travelled with family
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1  Thank moowliscious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 12 June 2011

Wow! What can I say? Thank you so much for your lovely comments.
Please don't keep us too much a secret, we would love to have you here again, and anyone else who may happen to hear a whisper.

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Reviewed 23 May 2011

Well located for travelling early from Gatwick.
Good value for money and good facilities

  • Stayed: May 2011, travelled with friends
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Thank Kamey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 May 2011

Thank you very much for your comment. I am so glad you enjoyed your stay, and hope we will see you here again.

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Reviewed 23 May 2011

Comfy, clean rooms. Lovely restaurant nearby. Only problem was the internet in the reception area. Slow loading used up time paid for with credit card. But the staff member compensated by giving us an internet card value three pounds which we used the next day at Gatwick Airport.

  • Stayed: May 2011, travelled as a couple
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1  Thank granbranfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 May 2011

Many thanks for your kind comments, I am so glad you enjoyed your stay.
The issue of the internet connection was taken up with our supplier, who have assured us that the server fault has now been rectified.
We hope to see you again in the future.

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Reviewed 22 May 2011

Having had a bad experience at the Travelodge, Lowheath Lane where I had subjected my friends to awful rooms & service I was hoping that the Premier Inn would be all that I had read it would be.
We were not disappointed, the rooms were clean, the staff friendly, car parking was easy and the price competative. We all agreed we would have no hesiation in booking a stay at the Premier Inn, Lowheath, Gatwick again.

  • Stayed: May 2011, travelled with friends
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Thank MaryBentley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 May 2011

Wow! Thank you very much indeed. It is lovely to know how we fare against the competition. My team will be delighted to read your very kind comments.
We look forward to seeing you again in the not too distant future.

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Reviewed 19 May 2011

Stayed here for one night before flying out on holiday and also one night on the way back. Lovely hotel. Had no problems with first stay. Staff were lovely and very helpful ordering us taxis for the next morning. The pub next door isn't very child friendly, in fact seemed to dislike children being there. The stay on the way home, again the staff were great but one of the beds in our room had blood on so the maid had to redo the bed. Wasn't impressed by this. Otherwise it was a lovely place to stay.

  • Stayed: May 2011, travelled with family
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Thank k_maindorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 May 2011

Thank you very much for your lovely feedback about my team, which thay will be delighted to see.
I am so sorry your stay on the way back was marred by the points you made in your review, and I will be passing these on to the reception and housekeeping teams.
I do hope we will see you again.

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