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Premier Inn London Gatwick Airport South (London Road) Hotel
Ranked #13 of 28 Hotels in Crawley
Abertillery, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Good value hotel.”
4 of 5 bubbles Reviewed 25 October 2013

Stayed here prior to flying to Rome. Room was a nice size, clean and comfortable. Only cost £35 each night either side of our trip. Would stay here again. Considering we were close to the airport didn't hear the planes. Good service to and from the airport via taxi.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank patrick C C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road) Hotel, responded to this review, 1 November 2013
Dear Guest,

Thank you for taking the time to post a review on Premier Inn London Gatwick Airport South.

We were delighted to hear you enjoyed a comfortable, quiet stay at our hotel either side of your trip to Rome. It is also great to hear you thought it was such good value for money.

We all hope you had a lovely break away in Italy and that your return home was a smooth, safe one. Hopefully, we are able to welcome you back to our hotel again in the near future.

Thanks again
Claudio Morales, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,370 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (192)
Date | Rating
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English first
portsmouth86
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 21 October 2013 via mobile

Clean hotel, friendly staff and decent (though slightly expensive) food in the pub attached.
Only downfall was we found it hard to get to sleep due what sounded like elephants charging round in the room above us at 1am onwards, but that's not the hotels fault.

Stayed October 2013, travelled as a couple
Helpful?
Thank portsmouth86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road) Hotel, responded to this review, 1 November 2013
Dear Guest,

Thank you for taking the time to post a review on Premier Inn London Gatwick Airport South.

We were pleased to hear you found our hotel clean and our staff friendly. We are sorry you experienced noise from the room on the floor above. Our Night Reception Team carry out regular corridor checks throughout the night to keep noise to a minimum but, as you can imagine, preventing guests moving around in their rooms is not something we can control very easily. We are very sorry this hindered your sleep and hope it didn't inconvenience you too badly.

We hope you had a safe onward journey and that you are able to stay with us again sometime in the future.

Thanks again
Claudio Morales, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 21 October 2013

Brilliant location for a wedding and made affordable for wedding guest to stay. Staff were so accommodating and cared.
Brilliant manager who obviously cares about staff as well as guests.
Would not hesitate to recommend this hotel.






  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Helen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road) Hotel, responded to this review, 1 November 2013
Dear Guest,

Thank you for taking the time to post a review on Premier Inn London Gatwick Airport South.

We were all so pleased to hear you enjoyed your special occasion so much. We hope all of your wedding guests had a great time and enjoyed their stay at our hotel.

Thank you for your kind words.

Kind regards
Claudio Morales, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 21 October 2013

nice hotel helpful staff but.........only one bath towel not good and bathroom tired
good nights sleep and you could see planes leaving gatwick but not noisy food at restaurant was not up to usual standard as I think it is independent
very strange and limited menu but saying that it was a case of I'm here did not want to move car so I ate there food was nicely cooked and staff superb

  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Paul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road) Hotel, responded to this review, 1 November 2013
Dear Guest,

Thank you for taking the time to post a review on Premier Inn London Gatwick Airport South.

We are pleased to hear you found our hotel comfortable and quiet for your stay. We are sorry you only had one bath towel in your room. We do hold spare towels behind Reception but you should have had more in your room. We apologise for this error and hope it did not inconvenience you too much.

As you rightly say, the Gatwick Manor is run separately to our hotel. However, we do work very closely with the restaurant staff and so we will pass on your feedback regarding the menu. All feedback is taken very seriously so we can make the whole guest experience as enjoyable as possible for everyone.

Thank you for your feedback. We hope we are able to welcome you back to our hotel again in the future.

Kind regards
Claudio Morales, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Poole, Dorset
Level Contributor
75 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 bubbles Reviewed 18 October 2013

My title may be a little unfair....the Premier Inn itself was clean and usual Premier Inn standard although rooms were a little cramped and low sloping ceilings were not that good for my hubby who is 6ft 4! Staff were EXCEPTIONAL and friendly. Be aware the only place to eat is the Gatwick Manor which when we went was an hour wait for a table which on a Monday in October wasn't expected...Shuttle bus to terminal stopped at 09:10am??? So it was a taxi which was £8.50 to the terminal. So to sum up it's ok for a pre-airport stay and I believe their parking deal is good but I won't stay again or recommend really there is better, closer to the airport including other Premier Inn's.

  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FionaStorey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road) Hotel, responded to this review, 1 November 2013
Dear Guest,

Thank you for taking the time to post a review on Premier Inn London Gatwick Airport South.

We are sorry to hear you had to wait for a table at the Gatwick Manor. Although we work very closely with the pub and restaurant, we are separate companies. The restaurant can get busy at unusual times as we have a lot of business guests staying at our hotel. I'm sorry this seems to have been the case during your stay. The restaurant management and staff do their very best to keep things moving during these busy spells but, as I'm sure you can understand, it can be very difficult at times.

Thank you also for your feedback regarding the shuttle bus service. We haven't been using this service for too long but, so far, it seems to be working well and catering for most of our guests needs as the majority need to be at the airport before 9.30am. We are sorry this service didn't fit in with your plans on this occasion. We also work closely with the local taxi firm you will have used. As they give us a very competitive rate, it is only £2.50 more for a couple to get to the airport than the shuttle bus but means guests can choose the exact time they wish to travel and enjoy a quicker journey. We hope you found this taxi service to the airport efficient and convenient.

We were delighted to hear you found our staff so welcoming and friendly. All our staff work very hard to ensure our guests enjoy their stay as much as possible. It is wonderful to see them get recognition and kind comments for their efforts.

We all hope you had a safe and enjoyable onward journey and that we are able to welcome you back to our hotel sometime in the future.

Thanks again
Claudio Morales, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malvern, United Kingdom
Level Contributor
96 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
4 of 5 bubbles Reviewed 16 October 2013

I have stayed, like many reviewers at many different 'Premier Inn's. The adverts live up to the 'comfortable bed' compliment. This particular hotel is situated in the grounds of the Manor House' restaurant a (Pub & Brewer franchise). This is really a bonus because the food and service there is quite exceptional and start the holiday experience on a good note. Breakfast is also taken in thr restaurant.
The hotel is situated in a very quite location only 10 minutes by road to Gatwick Airport. The staff are exceptionally polite and obliging, nothing is too much trouble.
Be aware travellers of the following situation if you arrive at the South Terminal via National Express or park in the multi-story car park:
The 'Hotel Hoppa Service'(normally: £3 each way to this hotel only works between (early)? in the morning until 09:00. Then again after 16:00! The information near bus stop '9' is incorrect. You will need to contact the hotel direct and they will arrange a taxi, (concessional rate £8.50 from the South Terminal or £7 from/to the North Terminal). I mentioned this to the hotel reception who were not aware of the lack of imformation at the terminal. They confirmed they would pursue this.
If you want a nice comfortable night in a quite location with good service then enjoy the Premier Inn South.

Room Tip: Rear facing rooms are away from the restaurant and quite. Check with the hotel if staying at weekend...
See more room tips
  • Stayed October 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road) Hotel, responded to this review, 19 October 2013
Dear Guest,

Thank you for taking the time to post a review on Premier Inn London Gatwick Airport South.

We are delighted to hear you found our hotel quiet, comfortable and convenient for the airport. Thank you for your kind comments about our staff. They all work very hard so it is great to hear their efforts are paying off. It is also very pleasing to hear your wonderful comments about your experience of the restaurant at the Gatwick Manor.

Thank you also for your feedback regarding the shuttle bus service. We haven't been using this service for too long but, so far, it seems to be working well and catering for most of our guests needs. We will pursue the issue of the information given at the airport. It may be the case that it has not been updated correctly. Thank you for making us aware of this. We hope it didn't inconvenience you too much.

We all hope you went on to enjoy your holiday and that we are able to welcome you back to our hotel again in the future.

Thanks again
Claudio Morales, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 11 October 2013

Welcomed by very helpful and the most friendly staff on reception. Booked us a seat at the Gatwick Manor and provided us with maps on arrival.
Typical good Premier Inn room standards and facilities. Not too much noise distraction from the A23 or Airport, and we were placed on the top floor to avoid noise from guests above. (Its quicker to take the stairs than to wait for the 'Stannah' Lift to arrive btw) Bed was probably a bit uncomfortable, but managed to get some sleep for an early flight. Saved about £10 on Long Stay Parking using SleepParkFly service through the Premier Inn too :)

  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HowDoTheTapsWork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road) Hotel, responded to this review, 12 October 2013
Dear Guest,

Thank you for taking the time to post a review on Premier Inn London Gatwick Airport South.

We are very pleased that you found our Sleep, Park & Fly service so convenient and such good value for money. It's great to hear you enjoyed a peaceful pre-holiday stay with us. It is especially pleasing to hear you found our Reception staff friendly and helpful. The whole team work very hard so it is wonderful to hear their work is paying off.

We hope you had a safe and enjoyable onward journey and that we are able to welcome you back to our hotel again sometime in the future.

Thanks again
Claudio Morales, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Gatwick Airport South (London Road) Hotel

Property: Premier Inn London Gatwick Airport South (London Road) Hotel
Address: London Road | Lowfield Heath, Crawley RH10 9ST, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Free Parking Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#10 Romantic Hotel in Crawley
#10 Family Hotel in Crawley
#12 Business Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn London Gatwick Airport South (London Road) Hotel 3*
Number of rooms: 105
Official Description (provided by the hotel):
In the grounds of a 13th-century manor, close to leisure parks and less than a mile from the airport ... more   less 
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Also Known As:
Premier Inn Gatwick Airport South Hotel Crawley
Premier Inn Crawley
Premier Inn London Gatwick Airport South (London Road) Hotel Crawley, West Sussex

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