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“Impressed with the Premier Inn (Gatwick South)”

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Premier Inn London Gatwick Airport South (London Road) Hotel
Ranked #14 of 28 Hotels in Crawley
Certificate of Excellence
Reviewed 21 January 2014

It was clean, comfortable, efficient and very good value for money. Everything a budget hotel should encompass. The location could not have been better with only a 10 minute ride to the airport to catch a flight so I did not have to get up early and worry about the traffic on the M23

  • Stayed: January 2014, travelled as a couple
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1  Thank Jimmy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road) Hotel, responded to this reviewResponded 23 January 2014

Dear Guest,

Thank you for taking the time to post a review on Premier Inn London Gatwick Airport South.

Thank you so much for your kind words and great review. We are so pleased you enjoyed your stay with us so much. We all hope you had a smooth onward journey and that we can welcome you back to our hotel again in the near future.

Thanks again for taking the time to post your review.

Kind regards
Claudio Morales, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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949 - 955 of 1,533 reviews

Reviewed 17 January 2014

The hotel was fine and hotel staff were good and helpful.; The breakfast service appaling, and breakfast was poor value for money. My advice is stay at the hotel, but go and get breakfast somewhere else!

  • Stayed: January 2014, travelled as a couple
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Thank Malcolm J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road) Hotel, responded to this reviewResponded 23 January 2014

Dear Guest,

Thank you for taking the time to post a review on Premier Inn London Gatwick Airport South.

Firstly, we were very sorry to hear that the breakfast service you received was not up to expectations. As you know, our breakfasts are served in the Gatwick Manor restaurant next to our hotel. Although we work closely with the Manor and their staff, it is run by a separate company to ourselves. We apologise your breakfast experience was not a good one on this occasion and will be sure to pass your feedback onto the Gatwick Manor management to try to ensure standards are kept up in the future.

We were pleased, however, that you seemed to enjoy your stay at our hotel and especially pleased to hear you found our staff helpful.

We hope you had a smooth onward journey and that we are able to welcome you back to our hotel sometime soon.

Thanks again for taking the time to post your review.

Kind regards
Claudio Morales, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2014

Firstly I found this premier very hard to find the satnav directions & postcode was not recognised. In desperation I rang the prem inn and Emma helped me, her directions were perfect.
When I arrived she even recognised my voice, and immediately I felt very comfortable and relaxed, lovely after such an awful journey of 234miles! Room very comfy and cosy, and the room had a bucket chair, essential for me, everything was perfect. All staff were lovely and very genuine. A very nice stay indeed,as a loan traveller I wouldn't stay anywhere else. Wifi no problems worked like a dream.

Stayed: January 2014, travelled on business
Thank E1OVO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road) Hotel, responded to this reviewResponded 23 January 2014

Dear Guest,

Thank you for taking the time to post a review on Premier Inn London Gatwick Airport South.

Thank you so much for your kind words and great review. We are so pleased you enjoyed your stay with us so much. We all hope you had an enjoyable onward journey and that we can welcome you back to our hotel again in the near future.

Thanks again for taking the time to post your review.

Kind regards
Claudio Morales, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2014

Great place to stay overnight for Gatwick airport. It's fairly close but does not suffer from aircraft noise. The hotel & restaurant are set in their own grounds with a good sized car park. The airport bus picks up & drops off right outside the hotel. It offers what you'd expect from a Premier Inn with very friendly staff and clean & comfortable rooms. The adjacent restaurant offers both excellent breakfasts and evening meals at reasonable prices, and in an old-fashioned barn style setting. The staff here were also very friendly. Would recommend this hotel and will come back when we next holiday from here. Extremely pleased.

  • Stayed: November 2013, travelled as a couple
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Thank AnnEandCharles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road) Hotel, responded to this reviewResponded 18 January 2014

Dear Guest,

Thank you for taking the time to post a review on Premier Inn London Gatwick Airport South.

Thank you so much for your kind words and great review. We are so pleased you enjoyed your stay with us so much. We all hope you had a great holiday and that we can welcome you back to our hotel again in the near future.

Thanks again for taking the time to post your review.

Kind regards
Claudio Morales, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2014

Nice little place comfortable just what you need for good nights sleep before flight, ate in restaurant and food and service good also, staff were really nice and helpful and 30mins free wifi comes in handy, would stay again and the airport bus drops and picks up right outside of hotel

Stayed: January 2014, travelled as a couple
Thank Jackie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road) Hotel, responded to this reviewResponded 18 January 2014

Dear Guest,

Thank you for taking the time to post a review on Premier Inn London Gatwick Airport South.

It was so great to see your kind words about our hotel. We are so pleased to hear you enjoyed your stay with us. We hope you had an enjoyable onward journey and that we are able to welcome you back to our hotel again very soon.

Thanks again for taking the time to post your review.

Kind regards
Claudio Morales, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2014

A fabulous location for the south terminal at Gatwick, being just across the road from one of the main pedestrian entrances. We found the checking in process speedy and efficient, with plenty of staff to assist with the computerised check-in system. All in order in the comfortable bedroom as Premier Inns always seem to be. We didn't have breakfast the next morning and chose to eat in the airport, but had a snack from the restaurant/bar area which was very tasty though expensive (which being from the Midlands we expect in London/airport hotels).

  • Stayed: November 2013, travelled as a couple
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Thank dukieboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2014

room not suitable for disabled person only a bath provided.comfortable bed tea making facilities not very good hotel was quiet and near to airport for early morning departure.would not choose this location again have used Premier Inn previously and found them better

  • Stayed: January 2014, travelled as a couple
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Thank Patricia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn London Gatwick Airport South (London Road) Hotel

Address: London Road | Lowfield Heath, Crawley RH10 9ST, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Free Parking Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#10 Family Hotel in Crawley
#10 Romantic Hotel in Crawley
#12 Business Hotel in Crawley
Price Range: £46 - £78 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Gatwick Airport South (London Road) Hotel 3*
Number of rooms: 105
Official Description (provided by the hotel):
In the grounds of a 13th-century manor, close to leisure parks and less than a mile from the airport ... more   less 
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Also Known As:
Premier Inn Gatwick Airport South Hotel Crawley
Premier Inn Crawley
Premier Inn London Gatwick Airport South (London Road) Hotel Crawley, West Sussex

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