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Premier Inn London Gatwick Airport South (London Road) Hotel
Ranked #13 of 28 Hotels in Crawley
Norwich, United Kingdom
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Clean and comfy”
Reviewed 24 February 2014

Clean room, comfy beds - even for the kids in our family room. Staff were friendly and knowledgeable. We used the sleep and fly package and it was simple to check in and good value for money. Would highly recommend this hotel for pre-flight stay from Gatwick.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenny_m_t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road) Hotel, responded to this review, 5 March 2014
Dear Guest,

Thank you for taking the time to post a review on Premier Inn London Gatwick Airport South.

We are so pleased you found our hotel clean, comfortable and convenient for the airport. Its also great to hear our staff were efficient and helpful. We are pleased the Sleep, Park & Fly package worked well for you and that you found it to be good value for money.

Thanks again for taking the time to post your review. We hope we can welcome you back to our hotel again in the near future.

Kind regards
Claudio Morales, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,405 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (193)
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English first
Tallinn, Estonia
Level Contributor
99 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 23 February 2014 via mobile

Finding this particular Premier is not as easy as some, it's a little hidden behind the adjacent restaurant. It is an older style Premier but the rooms have al the usual Premier features and ours was spotlessly clean. The restaurant next door offers the usual range of meals.
There is an airport shuttle bus (at £3 per person) but the receptionist booked us a taxi at £8.50.
If you end an overnight stop before or after a Gatwick flight this is well worth considering - especially if you get a £25 a night room as we did. Excellent value for a clean and comfy hotel.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank Ced H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road) Hotel, responded to this review, 5 March 2014
Dear Guest,

Thank you for taking the time to post a review on Premier Inn London Gatwick Airport South.

We are so pleased you found our hotel clean, convenient for the airport and good value for money.

We hope you had a safe and smooth onward journey and that we can welcome you back to stay with us again very soon.

Thanks again for taking the time to post your review.

Kind regards
Claudio Morales, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Macclesfield, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 February 2014

Good value and great place for the airport had a good stay, rooms very clean and staff were very good and helpful. Car Park and drive way a little dark in places at night but still ok. would stay again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doz B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road) Hotel, responded to this review, 5 March 2014
Dear Guest,

Thank you for taking the time to post a review on Premier Inn London Gatwick Airport South.

We are so pleased you found our hotel clean, comfortable and convenient for the airport. It's also great to hear our staff were efficient and helpful.

Thanks again for taking the time to post your review. We hope we can welcome you back to our hotel again in the near future.

Kind regards
Claudio Morales, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Yorkshire, United Kingdom
Level Contributor
462 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
Reviewed 19 February 2014

This is an excellent budget hotel. It's close to the airport, has efficient check-in, comfortable beds and steaming hot shower. There is ample parking, but watch out for the severe speed bumps on the way in.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank L3K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road) Hotel, responded to this review, 5 March 2014
Dear Guest,

Thank you for taking the time to post a review on Premier Inn London Gatwick Airport South.

Its great to hear our hotel ticked all the boxes for your stay with us!

Thanks again for taking the time to post your review. We hope we can welcome you back again sometime in the future.

Kind regards
Claudio Morales, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mansfield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 February 2014

This hotel is near to the airport at Gatwick and is accessible for both north and south terminals. There is a shuttle bus that takes you to and from the airport for £3 each way. Staff are friendly and helpful. Rooms are clean and comfortable.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gaynor L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road) Hotel, responded to this review, 5 March 2014
Dear Guest,

Thank you for taking the time to post a review on Premier Inn London Gatwick Airport South.

We are so pleased to see you found our hotel clean, comfortable and convenient for the airport. Its also great to hear our Reception Team were friendly and helpful during your stay.

Thanks again for taking the time to post your review. We hope we are able to welcome you back to stay with us again in the future.

Kind regards
Claudio Morales, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plymouth, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 February 2014

good hotel, clean and comfortable, nice restaurant next door, (although toilets in restaurant are disgusting, even my teenage son commented on the lack of hygiene and foul smell, I know a teenage boy noticing so they must have been pretty bad ) our stay included car parking at Gatwick, even though I confirmed the reservation and added out car details like it asks you, our booking was not confirmed to the car park, this took about 15-20 minutes to sort when trying to leave the car park, not good at all at 1am with 2 tired kids in February while its raining and cold, not good at all !!
Although the hotel it self was lovely when we eventually found it, DO NOT rely on sat nav as it took us and several others checking in at the same time to the wrong place, call hotel get directions, as its hidden from the road down some thing like a single vehicle track, unseen from road.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Bell19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road) Hotel, responded to this review, 1 March 2014
Dear Guest,

Thank you for taking the time to post a review on Premier Inn London Gatwick Airport South.

We are sorry you encountered problems departing the car park. All the details are usually sent through the system onto the car park but, with so many sets of details going through on a daily basis, occasionally problems can arise. This has happened a few times recently so we will investigate this to try to ensure problems are kept to a minimum. Usually, when this scenario arises, the car park staff ring our Reception Team who can then quickly verify the details for them. We really hope this didn't inconvenience you too much.

It was great to hear you enjoyed your stay at our hotel once you found us. Being alongside such an old building (The Gatwick Manor), we fall between postcodes. However, newly updated Sat Nav devices should find us with the postcode RH10 9ST. Anyway, we hope our Reception Team were able to help with directions over the phone.

We hope you had a smooth onward journey and that we are able to welcome you back to our hotel again in the future.

Thanks again for taking the time to post your review.

Kind regards
Claudio Morales, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 17 February 2014

Good night's sleep at the hotel plus 8 days' parking, all for less than the official price of airport parking at Gatwick. :-) Only issue was that despite registering our car details, these aren't passed on to airport parking, and we weren't told to keep our hotel receipt, so getting out of the car park was a hassle. Staff at the hotel were very helpful - and at the airport hotel, where we called in when we lost our way to the London Road Hotel!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank suelea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road) Hotel, responded to this review, 20 February 2014
Dear Guest,

Thank you for taking the time to post a review on Premier Inn London Gatwick Airport South.

It's great to see you found our Sleep, Park & Fly package good value for money. We are sorry you encountered problems departing the car park. All the details are usually sent through the system onto the car park but, with so many sets of details going through on a daily basis, very occasionally problems can arise. Usually, in this scenario, the car park staff ring our Reception Team who can then quickly verify the details for them. We really hope this didn't inconvenience you too much.

It is very pleasing to hear you found our staff helpful at our site and at North Terminal.

We hope you had a smooth onward journey and that we are able to welcome you back to our hotel again in the future.

Thanks again for taking the time to post your review.

Kind regards
Claudio Morales, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Gatwick Airport South (London Road) Hotel

Property: Premier Inn London Gatwick Airport South (London Road) Hotel
Address: London Road | Lowfield Heath, Crawley RH10 9ST, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Free Parking Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#10 Family Hotel in Crawley
#10 Romantic Hotel in Crawley
#12 Business Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn London Gatwick Airport South (London Road) Hotel 3*
Number of rooms: 105
Official Description (provided by the hotel):
In the grounds of a 13th-century manor, close to leisure parks and less than a mile from the airport ... more   less 
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Also Known As:
Premier Inn Gatwick Airport South Hotel Crawley
Premier Inn Crawley
Premier Inn London Gatwick Airport South (London Road) Hotel Crawley, West Sussex

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