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Premier Inn London Gatwick Airport South (London Road) Hotel
Ranked #15 of 28 Hotels in Crawley
Certificate of Excellence
Reviewed 6 March 2014

I drove around Gatwick airport vicinity, having missed my flight, looking at the usual array of concrete and glass airport hotels. This hotel, within a km of the airport, is set beside an old English manor house complete with moat, which provides a lovely pub atmosphere and good food by night, and excellent English breakfast in the morning. There are fields and wooded areas around the hotel, the quality of the rooms is great, and a good nights sleep within a stones throw of the airport. But the best part of all, when my car got bogged on a sodden verge after taking a wrong turning (post UK floods), the duty manager, Mohame located a shovel and and got my vehicle out of the mud.

  • Stayed: March 2014, travelled on business
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Thank Nya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road) Hotel, responded to this reviewResponded 7 March 2014

Dear Guest,

Thank you for taking the time to post a review on Premier Inn London Gatwick Airport South.

We are so pleased you enjoyed our hotel and its surroundings. It is great to hear you had a good night's sleep and found your room comfortable. It's also pleasing to see you enjoyed your visits to the Gatwick Manor Pub/Restaurant. I will pass your kind words onto their management team.

We're glad Mohamed (Super Mo!) was able to come to your rescue and, literally, dig you out of a hole! We hope your onward journey was less treacherous and that we are able to welcome you back to our hotel if you are travelling to or from Gatwick again sometime in the future.

Thanks again for taking the time to post your review.

Kind regards
Claudio Morales, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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944 - 950 of 1,564 reviews

Reviewed 6 March 2014

The most friendly welcoming staff we have had at a Premier Inn - thankyou.
Location ideal and has a pub/restuarant attached. We did not park our car here though.
All rooms are quiet and can not hear any aircraft noise.

  • Stayed: February 2014, travelled as a couple
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Thank Linda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road) Hotel, responded to this reviewResponded 6 March 2014

Dear Guest,

Thank you for taking the time to post a review on Premier Inn London Gatwick Airport South.

Thank you very much for your kind words and great review. Our Reception Team work very hard so it is lovely to see them get some recognition for their efforts. We are so pleased you enjoyed your stay with us.

We all hope you had a smooth onward journey and that we are able to welcome you back to stay with us again sometime in the future.

Thanks again for taking the time to post your review.

Kind regards
Claudio Morales, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2014

A group of us stayed here for one night before an early morning flight out of Gatwick. The rooms were clean and comfortable, and as usual with the Premier Inn, the free/cheap WiFi was appreciated. We had no problem finding a parking spot, although the car park would benefit from a few lights. Some of our party reported noise throughout the night from other guests departing for very early flights. The food at the adjoining bar/restaurant was distinctly average.

We booked the option that included 8 days parking at the airport. Upon arrival at the car park they had no record of our booking and we had to take a ticket to gain entry. Upon exit, we had to visit the main office, where we encountered an extremely rude and most unprofessional individual. She basically accused us of trying to scam our way out of the car park, didn’t mutter so much as a ‘sorry’, ‘please’ or ‘thank you’, and basically threw our exit ticket at us. I know the conduct of the car parking staff is beyond the control of the Premier Inn, but if they had processed the booking correctly and transferred the reservation then we would not have been subjected to it. For this reason, we will be travelling by rail for our next flight from Gatwick and stay at one of the closer hotels.

  • Stayed: February 2014, travelled with friends
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2  Thank davidjones533
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road) Hotel, responded to this reviewResponded 5 March 2014

Dear Guest,

Thank you for taking the time to post a review on Premier Inn London Gatwick Airport South.

We are sorry you encountered problems departing the car park. All the details are usually sent through the system onto the car park but, with so many sets of details going through on a daily basis, occasionally problems can arise. This has happened a few times recently so we will investigate this to try to ensure problems are kept to a minimum. Usually, when this scenario arises, the car park staff ring our Reception Team who can then quickly verify the details for them. We really hope this didn't inconvenience you too much.

We hope you had a smooth onward journey and that we are able to welcome you back to our hotel again in the future.

Thanks again for taking the time to post your review.

Kind regards
Claudio Morales, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2014

After driving around for about 1 hour and going to other "Premier Inns around Gatwick airport we finally found it ...My boyfriend made a bit of a mess with the directions lol..
Great place .Very Friendly staff ..and the local pub "The Chef and Brewer" they use for the guests for dinner and breakfasts was really good food !!...And for Real ale lovers so my boyfriend told me ..they have this beer there ...
I prefer Red wine myself ..but he was very happy when he saw "The Speckled Hen" ...so after our Hunt for the "Right Premier inn" he was happy to relax and enjoy his beer and food .
So was I !....

Room Tip: Take your pick !
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  • Stayed: March 2014, travelled as a couple
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Thank robertah2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road) Hotel, responded to this reviewResponded 6 March 2014

Dear Guest,

Thank you for taking the time to post a review on Premier Inn London Gatwick Airport South.

We are so pleased to see you enjoyed your stay with us. Sorry to hear it took you a while to find us. Its great to hear you enjoyed a relaxing evening over at the Gatwick Manor too.

We hope you had a safe and smooth onward journey and that we are able to welcome you back to our hotel again sometime in the future.

Thanks again for taking the time to post your review.

Kind regards
Claudio Morales, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2014

Our first time in a Premier Inn and we were pleasantly surprised by the comfortable room, courteous and attentive staff and overall value for money. The hotel was close to Gatwick and the booked taxi to the airport arrived on time. We'll definitely choose a Premier Inn in the future if this one is indicative of the rest.

  • Stayed: February 2014, travelled as a couple
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Thank Lynn313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road) Hotel, responded to this reviewResponded 6 March 2014

Dear Guest,

Thank you for taking the time to post a review on Premier Inn London Gatwick Airport South.

Thank you very much for your kind words and great review. We are so pleased you found our hotel comfortable and convenient for the airport. It's also great to hear our staff gave you a friendly welcome.

We hope your onward journey was a safe and enjoyable one and that we are able to welcome you back to stay with us and other Premier Inns in the future.

Thanks again for taking the time to post your review.

Kind regards
Claudio Morales, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2014

We love premier inn and it all looked fine but big disappointment to discover we could not book a table as a family for dinner between 5-8pm as restaurant too popular with 'locals' so would not keep tables for hotel guests. had to drive round corner to next Premier Inn. Would not stay again for this reason. Very unimpressed. Also we had done special offer to get good price for a weeks parking in long stay airport car park but we had trouble leaving car park as they did not realise we had pre paid with the hotel booking, they blamed the hotel ! Just hassle :(

  • Stayed: February 2014, travelled with family
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Thank bohogirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road) Hotel, responded to this reviewResponded 6 March 2014

Dear Guest,

Thank you for taking the time to post a review on Premier Inn London Gatwick Airport South.

We are so sorry you were disappointed with your stay with us. Although we work closely with the Gatwick Manor Pub/Restaurant and their staff, it is owned by a completely separate company. Therefore, we have no control over opening times, booking tables, menus etc. Being a business in their own right, at busy times, they won't take bookings from us as they are filling tables and taking orders as quickly as they can. We are sorry you weren't able to get a table on this particular evening but hope you enjoyed your meal with our colleagues at Premier Inn Manor Royal.

We are also sorry you encountered problems departing the car park. All the details are usually sent through the system onto the car park but, with so many sets of details going through on a daily basis, occasionally problems can arise. This has happened a few times recently so we will investigate this to try to ensure problems are kept to a minimum. Usually, when this scenario arises, the car park staff ring our Reception Team who can then quickly verify the details for them. We really hope this didn't inconvenience you too much.

Thanks again for taking the time to post your review.

Kind regards
Claudio Morales, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2014

Friendly helpful staff. Great breakfast. Clean, quiet room. No problems to connect to wifi.
Need a taxi to get from the airport terminal at 13 quid one-way.
Good value. Would recommend to family and friends.

  • Stayed: February 2014, travelled solo
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Thank Stephen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road) Hotel, responded to this reviewResponded 6 March 2014

Dear Guest,

Thank you for taking the time to post a review on Premier Inn London Gatwick Airport South.

We are pleased to see you enjoyed your stay with us and found our hotel clean, comfortable and quiet. It is also great to see you found our staff to be friendly and helpful.

We hope your onward journey was a safe and enjoyable one and that we are able to welcome you back to stay with us again sometime in the future.

Thanks again for taking the time to post your review.

Kind regards
Claudio Morales, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Gatwick Airport South (London Road) Hotel

Address: London Road | Lowfield Heath, Crawley RH10 9ST, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Free Parking Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#10 Family Hotel in Crawley
#10 Romantic Hotel in Crawley
#12 Business Hotel in Crawley
Price Range: £45 - £67 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Gatwick Airport South (London Road) Hotel 3*
Number of rooms: 105
Official Description (provided by the hotel):
In the grounds of a 13th-century manor, close to leisure parks and less than a mile from the airport ... more   less 
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Also Known As:
Premier Inn Gatwick Airport South Hotel Crawley
Premier Inn Crawley
Premier Inn London Gatwick Airport South (London Road) Hotel Crawley, West Sussex

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