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Premier Inn London Gatwick Airport South (London Road) Hotel
Ranked #13 of 28 Hotels in Crawley
Portsmouth, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Excellent”
5 of 5 bubbles Reviewed 6 July 2014

Would not usually really write a review about an airport premier inn, but this one was really nice, great location, and an excellent pub attached, would not hesitate to use this hotel again when flying from gatwick.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 86matt86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road) Hotel, responded to this review, 10 July 2014
Dear Guest,

It is great to see you enjoyed your stay with us so much. Thank you for taking the time to write such a great review. We all hope you had a smooth onward journey and are able to stay with us again sometime in the future.

Kind regards
Claudio Morales, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,390 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (193)
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English first
Cardiff, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 5 July 2014

Flying out early, you couldn't ask for a better start to a holiday! Rooms clean, fresh and bed is super comfortable. Great staff at the gatwick South London rd prem inn.
The receptionist was so kind and was very attentive to my toddler! Gave us milk when I asked, was friendly and gave advice and directions when asked regarding a place to have evening meal.


  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 186460Sammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road) Hotel, responded to this review, 10 July 2014
Dear Guest,

Thank you for taking the time to post a review on Premier Inn London Gatwick Airport South.

We are so pleased to see your stay with us got your holiday off to a good start. Thank you very much for your kind words and great review.

We hope you went on to have a fantastic holiday and that you will be able to stay with us again in the future.

Kind regards
Claudio Morales, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 4 July 2014 via mobile

Fab sleep. Slightly bigger room then previous one we stayed in. Bit far from the airport but u can get a shuttle bus over. We stupidly didn't know that at the time and walked! Nice friendly staff at reception easy check in and out. Food could do with upgrading didnt taste very nice and was warm not hot.

Stayed July 2014, travelled with friends
Helpful?
1 Thank manicmummyG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road) Hotel, responded to this review, 8 July 2014
Dear Guest,

Thank you for taking the time to post a review on Premier Inn London Gatwick Airport South.

We are so pleased you had a great sleep. It is also nice to hear that our staff were friendly and efficient during check in and out.

The pub/restaurant on our site is run by a separate company so we have very little control over the food and drink. However, we will pass your feedback on to the management at the Gatwick Manor.

Thanks again for taking the time to post your review.

Kind regards
Claudio Morales, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 2 July 2014 via mobile

We booked this hotel as we had an early morning flight and this hotel is very close to the South Terminal. The reasonable package included long stay parking at Gatwick Airport, We had difficulty finding the hotel, partly due to a diversion and realised what a lot of Premier Inns there are in that area as we visited or passed many of them in our quest to find this one!

However what a pleasant surprise when we found it. It is set in really lovely grounds next to Chef and Brewer pub, including an old tithe barn. The staff are friendly and helpful. Our room was clean and comfortable. Yes there was noise from a wedding and a birthday party - but that didn't stop us from sleeping. We would definitely come back again if flying from Gatwick.

Stayed June 2014, travelled as a couple
Helpful?
Thank Hester09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road) Hotel, responded to this review, 8 July 2014
Dear Guest,

Thank you for taking the time to post a review on Premier Inn London Gatwick Airport South.

We are so pleased to see that you enjoyed your stay with us once you found us! We're sorry if you had trouble finding us. We've had some major unexpected roadworks outside our site which has caused us some disruption but fortunately they have all been completed now.

It is great to see that once you found us you were able to enjoy our green surroundings. It is also very pleasing to hear you found our staff to be friendly and helpful.

We hope you had an enjoyable onward journey and that we can welcome you back to stay with us again in the future.

Thanks again for taking the time to post your review.

Kind regards
Claudio Morales, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ringwood, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 1 July 2014

Nice Hotel , Hot in bedrooms and Noisy lots of people coming and going all the time. Restaurant nice, lovely old building with Ducks and rabbits in grounds.Friendly staff in restaurant and hotel. Look out for entrance when driving can be missed..

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James1970m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn London Gatwick Airport South (London Road) Hotel, responded to this review, 4 July 2014
Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a quiet stay in a comfortable environment and do apologise that on this occasion we failed to provide this. Please be assured your comments has been noted and will be followed up with the Management Team at our hotel. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.
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Peterborough, United Kingdom
Level Contributor
114 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 bubbles Reviewed 1 July 2014

Comfortable clean room. Was a bit hard to find, because of local road closures and so many hotels in this particular area. Is quite well situated in a nice wooded area, but could really do with a spruce up as driving down the concrete roadway in the dark, we wondered if we had taken a wrong turning. Looks like the approach road to a refuse tip or something.
Not too far from the airport parking and was good value as it was the official airport car parking we were given rather than one several miles from the airport.
Can't comment on food as Premier Inn breakfast are always disappointing in my past experience, so never bothered. Pub within the grounds is quite nice, but the night we were there, it was a warm evening so the staff had all the doors open resulting in the smoke from outside blowing right through the bar area.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank a_travellerPeterboro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road) Hotel, responded to this review, 8 July 2014
Dear Guest,

Thank you for taking the time to post a review on Premier Inn London Gatwick Airport South.

We are pleased to hear you found your room clean and comfortable and that the Sleep, Park & Fly package was of good value.

The grounds around the hotel are all owned by the Gatwick Manor pub/restaurant and so mostly out of our control. However, with the help of feedback like this, we can emphasise to the management team at the Manor how important keeping the grounds neat and tidy can be to our guests.

Thanks again for taking the time to post your review. We hope you will be able to stay with us and other Premier Inns in the future.

Kind regards
Claudio Morales, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scunthorpe, United Kingdom
Level Contributor
72 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 1 July 2014

I recently stayed at the above hotel as it was only 30 miles from goodwood.The hotel came up as competitive and there is a pub on sight which does decent quality food however this is not owned by premier inn it is a chef and brewer.

The hotel staff were very polite and professional as expected from premier inn but the rooms were a bit outdated reminded me more of a travel lodge standard,No air con?

The rooms were very clean though with plenty of towels etc but because the hotel does not own the pub it can get very noisy.There were two weddings going on while we were there aas as there is no air con in the rooms they were very hot so you have to open a window which then you get the noise.

There is another premier inn I found out in the same area two miles down the road which is newer and modern and does have air con etc.

Room Tip: try the other premier in a mile away it was the same price.Please don't make my mistake and do r...
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank garry b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road) Hotel, responded to this review, 8 July 2014
Dear Guest,

Thank you for taking the time to post a review on Premier Inn London Gatwick Airport South.

We are sorry to hear your stay with us was disturbed somewhat by the room temperature and the functions at the neighbouring pub/restaurant. Our site is one of the older Premier Inns of the nine in the Gatwick/Crawley area and was therefore built without air conditioning. During the summer months, we do all we can to keep our rooms cool by opening windows, closing curtains and having fans in all of our rooms.

As you correctly state, the Gatwick Manor pub/restaurant is run by a separate company and so we don't have any control over functions being held there. However, when there are functions, we do our very best to ensure guests who are not attending the functions are allocated towards the back of the hotel so they are less likely to be disturbed.

We are pleased to hear that you found your room clean and our staff to be very polite and helpful.

We hope you had a smooth onward journey and that you will continue to use the Premier Inn brand in the future.

Thanks again for taking the time to post your review.

Kind regards
Claudio Morales, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Gatwick Airport South (London Road) Hotel

Property: Premier Inn London Gatwick Airport South (London Road) Hotel
Address: London Road | Lowfield Heath, Crawley RH10 9ST, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Free Parking Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#10 Family Hotel in Crawley
#10 Romantic Hotel in Crawley
#12 Business Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn London Gatwick Airport South (London Road) Hotel 3*
Number of rooms: 105
Official Description (provided by the hotel):
In the grounds of a 13th-century manor, close to leisure parks and less than a mile from the airport ... more   less 
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Also Known As:
Premier Inn Gatwick Airport South Hotel Crawley
Premier Inn Crawley
Premier Inn London Gatwick Airport South (London Road) Hotel Crawley, West Sussex

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