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“Stay here before flying out of London”

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YOTELAIR London Gatwick Airport
Ranked #5 of 28 Hotels in Crawley
Certificate of Excellence
Reviewed 9 June 2014

We are a mature couple and have been travelling for 13 months.
I think of Yotel as meaning stress-free!
They are small upmarket accommodation cubicles in the airport that are wonderfully designed.
There is a bed (in our case a comfy double), a desk and chair and a surprisingly roomy bathroom.
The whole place was spotless.
The WiFi was very good.
There was absolutely no outside noise.
You pay for the hours you book in and out.
The guy at the desk was so nice and friendly and was happy to make a hot drink for free as often as required.
We had a mid morning flight.
It was so nice waking, showering and then just walking out into the airport departure area fresh and stress-free.
All airports should have Yotels.

  • Stayed: June 2014, travelled as a couple
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Thank Jon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YotelHQ, General Manager at YOTELAIR London Gatwick Airport, responded to this reviewResponded 2 July 2014

Dear Jon F,

We are so pleased that you found your stay at Yotel Gatwick to be totally stress free and to be ideal for your early morning flight. Our crew is are a true reflection of our business and our facilities reflect what we think is important to our guests and so we thank you for all your appreciation that both of these elements do seem to meet your standards. Thanks once again for sharing your positive experience. We hope to welcome you back soon.

Kind Regards,

GUILLERMO GOMEZ
General Manager
YOTEL GATWICK
Arrivals Concourse, South Terminal
London Gatwick Airport, West Sussex
RH6 0NN

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472 - 478 of 1,596 reviews

Reviewed 7 June 2014

I love YOTEL hotels... its conveniently located inside the airport. We had an early flight at 0700 to Rome so we stayed here overnight. The bed was comfortable, there was a tv, free wifi (and very fast) , clean bathroom and shower.. Every airport should have a YOTEL HOTEL...

  • Stayed: October 2013, travelled as a couple
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2  Thank betheljoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YotelHQ, General Manager at YOTELAIR London Gatwick Airport, responded to this reviewResponded 15 June 2014

Dar betheljoy,

Thank you for your positive feedback and for loving Yotel. We are so pleased that you found Yotel convenient and comfortable for your stay. Even being compact, we have tried to add every extra bit to the cabins which, in our view, would make our guests’ stay more comfortable such as free Wi-Fi, TV. etc and we are glad that you appreciated that. Thanks once again for your feedback. We hope to welcome you back soon.

Kind Regards,

GUILLERMO GOMEZ
General Manager
YOTEL GATWICK
Arrivals Concourse, South Terminal
London Gatwick Airport, West Sussex
RH6 0NN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2014

When in the south terminal of gatwick, it is very easy to find yotel as there are loads of signs that lead you to it. Yotel is built in a very original way, it is also very nice and welcoming. The cabins are small and cosy. The staff members are very nice,polite and extremely helpful. I would totally recommend to stay at yotel.

  • Stayed: May 2014, travelled with friends
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2  Thank Jade A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YotelHQ, General Manager at YOTELAIR London Gatwick Airport, responded to this reviewResponded 15 June 2014

Dear Jade A,

Thank you for your lovely feedback. We are glad that you enjoyed your stay with us and found us nice and welcoming. Our crew is our true image and our facilities are our base, thanks for all your appreciation. Thanks once again for sharing your positive experience and recommending us. We hope to welcome you back soon.

Kind Regards,

GUILLERMO GOMEZ
General Manager
YOTEL GATWICK
Arrivals Concourse, South Terminal
London Gatwick Airport, West Sussex
RH6 0NN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

we´ve stayed there for a night between flights everything was ok, only when i went to check my credit card balance i´ve found out that they had charged me twice! i´ve already sent an email to the hotel but until now nothing!

  • Stayed: May 2014, travelled as a couple
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Thank tear b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YotelHQ, General Manager at YOTELAIR London Gatwick Airport, responded to this reviewResponded 11 June 2014

Dear tear b,

Thank you for staying with us and for your review. We are glad that you took advantage of our services and found everything fine during your stay. We are very sorry that your card was charged twice, it seems to be due to some technical error. Please accept our sincere apologies. If you have already emailed our customer services regarding this, I can assure you that your refund will be processed soon (within 15 working days of your email) but still if you face any issue with this, please do not hesitate to contact me directly and I would be pleased to take care of this personally. Thanks again for your feedback. We hope to welcome you back to Yotel in the future.

Kind Regards,

GUILLERMO GOMEZ
General Manager
YOTEL GATWICK
Arrivals Concourse, South Terminal
London Gatwick Airport, West Sussex
RH6 0NN

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Reviewed 2 June 2014

I stayed at this hotel before catching a 6.30am flight at Gatwick North Terminal the next day. It was a lovely experience as the concept of the hotel was one that is of a 'space shuttle', and that was what intrigued me. But most importantly, is that the hotel is conveniently located in the basement of Gatwick South Terminal. I could easily find it after arriving at the train station, and easily go to North Terminal the next day just by taking the shuttle train.

The staff are extremely helpful and friendly, and the rooms are comfortable. It may seem small to those who are claustrophobic, but it has everything that one needs for the few hours. The free hot drink offered at anytime of your convenience was definitely a plus.

Price wise, it is comparable to other airport hotels which you would to travel to, but for the location, I would say that it was worth it!

  • Stayed: May 2014, travelled solo
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Thank Christina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YotelHQ, General Manager at YOTELAIR London Gatwick Airport, responded to this reviewResponded 15 June 2014

Dear sunnyseow38,

Thank you for defining Yotel in such simple and easy words. We are glad that you found Yotel’s concept cool and convenient for your stay. Even being compact, we have tried to add every extra bit to the cabins which, in our view, would make our guests’ stay more comfortable. Our staff is our true reflection of our business and we thank you for all your appreciation of them. We hope to welcome you back in near future.

Kind Regards,

GUILLERMO GOMEZ
General Manager
YOTEL GATWICK
Arrivals Concourse, South Terminal
London Gatwick Airport, West Sussex
RH6 0NN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

Very easy to find and great location for an onward journey.
We arrived at 1.30 in the morning from a flight and had a 7.00 am onward flight so was extremely convenient for us. Other hotels in the area were cheaper but because of our time restrictions this was best for us. The guy at the desk ( automatic check in was broken ) was lovely, got us a coffee and extra pillows. We had a standard single cabin ( sleeps 2 ) and to be honest for two it's a tight fit especially with a case to manoeuvre but it was comfortable and clean.
In similar circumstances I would def use again.

  • Stayed: May 2014, travelled as a couple
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Thank Sandra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YotelHQ, General Manager at YOTELAIR London Gatwick Airport, responded to this reviewResponded 15 June 2014

Dear SandraG,

Thank you for staying with us and your review about your experience. We are happy that you found our location to be excellent for a quick stop over and that you slept well. The purpose of Yotel to be in the airport is to lessen our guests’ inconvenience of travelling to and from of the airport. If you are looking for more space, we do provide premium (with double bed) and twin cabins (with bunk beds) but due to their limited availability they can get occupied quickly. Thanks once again for your review. We hope to welcome you back soon.

Kind Regards,

GUILLERMO GOMEZ
General Manager
YOTEL GATWICK
Arrivals Concourse, South Terminal
London Gatwick Airport, West Sussex
RH6 0NN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

Perfect location for stopover between flights. No need for shuttle buses as lift access in airport itself. Small but interestingly different. Had everything that was needed, comfortable and clean for a "sleepover". Can be hired by the hour if not needing an overnight. Friendly and helpful staff and our room was just beside reception and very quiet. Will use again for sheer convenience.

Room Tip: Possibly away from reception but was not a problem for us noisewise. Bunk rooms....a long way down i...
See more room tips
  • Stayed: May 2014, travelled with friends
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Thank adnilyesac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YotelHQ, General Manager at YOTELAIR London Gatwick Airport, responded to this reviewResponded 15 June 2014

Dear adnilyesac,
Thank you for your positive review. We are so pleased that you used our services and found them to be clean, comfortable and enjoyed that they were different. Even being compact, we have tried hard to make our guests’ stay more convenient and comfortable by adding every extra bit to the cabins. Our staff are so important to our business and we are very proud of them and so thanks for appreciating their services. We hope to welcome you back sometime in near future.

Kind Regards,

GUILLERMO GOMEZ
General Manager
YOTEL GATWICK
Arrivals Concourse, South Terminal
London Gatwick Airport, West Sussex
RH6 0NN

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about YOTELAIR London Gatwick Airport

Address: London Gatwick Airport South Terminal | Arrivals Concourse, Crawley RH6 0NP, England
Phone Number:
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Hotel Style:
#4 Romantic Hotel in Crawley
#6 Business Hotel in Crawley
#7 Family Hotel in Crawley
Price Range: £63 - £129 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — YOTELAIR London Gatwick Airport 3.5*
Number of rooms: 46
Official Description (provided by the hotel):
YOTELAIR is located inside Gatwick international arrivals South Terminal, moments away from check-in and the North Terminal. We offer personal space to sleep, work or refresh with free Wi-Fi and internet access. Cabins are available as Premium, with a double bed or Standard, with a large single. Enjoy! ... more   less 
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Also Known As:
Yotel London Gatwick Airport Hotel Crawley
Yotel London Gatwick Airport Crawley
YOTELAIR London Gatwick Airport Crawley, West Sussex

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