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YOTELAIR Gatwick
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All reviews free hot drinks premium cabin between flights south terminal great concept hour stay long layover an early flight few hours sleep small space connecting flight alarm clock comfortable bed short stay great shower costa coffee standard room
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Reviewed 14 July 2016 via mobile
A little too snug for me

I spent the night at the hotel because I had an early flight. The man on reception was very nice but could not get my key to work, so he had to let me in each time with the master key. I would prefer to have tea making in the room... Not convenient to have to go out in pjs. Also the bed would not fully extend; luckily I had a double so I just lay across it. I found it claustrophobic and hot, felt closed in.
Loved the colour scheme and mood lighting though and the idea of bed to sofa ... If only it had worked...

Date of stay: July 2016
Trip type: Travelled with family
Ask Florence63 about YOTELAIR Gatwick
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
YotelHQ, General Manager at YOTELAIR Gatwick, responded to this reviewResponded 26 July 2016

Dear Frances M

Thank you for taking the time to write and post your feedback.

We are really sorry to hear that your recent experience with us let you down and you found our cabins claustrophobic and hot. Although our concept is modern and focused on comfort and convenience, we totally understand that it may not suit everyone's needs.

Thank you for choosing Yotel Gatwick!

Kind regards

GUILLERMO GOMEZ
General Manager
YOTEL Gatwick
Arrivals Concourse, South Terminal
London Gatwick Airport, West Sussex
RH6 0NN
phone +44 (0) 1293 734 620
fax +44 (0) 1293 579 762
web yotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2016 via mobile
Nice !! Perfect before getting on early plane

Nice hotel nice staff blaze was kind and friendly - helpful and patient with regards to questions - need more food options - bathroom was nice tv cute - don't like air condition on top bunk - really easy to navigate towards airport

Date of stay: July 2016
Trip type: Travelled with friends
Ask 400annmariem about YOTELAIR Gatwick
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
YotelHQ, General Manager at YOTELAIR Gatwick, responded to this reviewResponded 26 July 2016

Dear Annmarie M

Thank you for your positive review.

We are so pleased to hear your recent stay was to your liking and you found Yotel Gatwick perfect for catching early flights.

Thank you for choosing us and we hope to host your stay once again soon!

Kind regards

GUILLERMO GOMEZ
General Manager
YOTEL Gatwick
Arrivals Concourse, South Terminal
London Gatwick Airport, West Sussex
RH6 0NN
phone +44 (0) 1293 734 620
fax +44 (0) 1293 579 762
web yotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2016
It's a little claustriphobic - perhaps but super convenient

You have to understand that there are no windows - it's all a bit underground and closed in. The rooms are pods with a bed and a shower area, seperated with a standing area.
You don't get a window but you are IN THE TERMINAL. If, like me, you are slightly paranoid about missing your flight then really, this is amazing. I can't say its very good - it's super convenient, but it's a room for one in a basement without windows. Don't take your best girl here.

Date of stay: July 2016
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
YotelHQ, General Manager at YOTELAIR Gatwick, responded to this reviewResponded 12 July 2016

Dear Simon G

Thank you for taking the time to write and post your feedback.

We are pleased to hear you found us so conveniently located within the airport's terminal. Please note that our main entrance is on the ground floor and it is accessible by lifts from the second floor where the international arrivals is located.

Also, in future you may consider booking a premium cabin which are considerably more spacious and it is suitable for up to 2 adults with extra luggage storage.

Thank you for choosing Yotel Gatwick and we hope to have the pleasure to welcome you once again soon!

Kind regards

GUILLERMO GOMEZ
General Manager
YOTEL Gatwick
Arrivals Concourse, South Terminal
London Gatwick Airport, West Sussex
RH6 0NN
phone +44 (0) 1293 734 620
fax +44 (0) 1293 579 762
web yotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2016
Great option if you arrive late at night

I knew I wasn't going to get out of customs till nearly midnight and didn't want to schlep all the way home at that time. Decided to stay at the Yotel, and really pleased that I did.

It takes literally minutes to reach the hotel from arrivals, and the check is quick as lightning. The bed is very comfortable and I found the capsule layout cosy! Had a great night's sleep (minimal noise, contrary to my expectation), woke up refreshed, had a great shower, and on my way.

Of course, that is the limit of what you could do in the Yotel. But if that is what you are looking for, it hits the spot!

Room tip: There are no "good rooms", they are just a bed next to a shower!
Date of stay: June 2016
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
Ask Saul M about YOTELAIR Gatwick
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
YotelHQ, General Manager at YOTELAIR Gatwick, responded to this reviewResponded 8 July 2016

Dear Saul M

Thank you for your positive review.

It is such great news to hear you had a great night's sleep and found our beds comfortable and our cabins cosy.

We hope to have the pleasure to welcome you again in the near future and thank you for choosing Yotel Gatwick!

Kind regards

GUILLERMO GOMEZ
General Manager
YOTEL Gatwick
Arrivals Concourse, South Terminal
London Gatwick Airport, West Sussex
RH6 0NN
phone +44 (0) 1293 734 620
fax +44 (0) 1293 579 762
web yotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2016
Very handy place and reasonable for a freshen up and nap during long waits

Yotel is the perfect place to go if you have a long transfer or wait time between flights or even before a flight. It's compact and is a Pod Hotel type situation. It's very clean and modern. My only problem was getting in and out of the bed as it involves a bit of a climb there might be more accessible bedrooms available. I was just happy with somewhere to sleep for a few hours before the flight.... Best way to describe the room is like a cabin on a ship or ferry.

Date of stay: August 2015
  • Trip type: Travelled solo
    • Location
    • Sleep Quality
    • Service
Ask imtonyiam about YOTELAIR Gatwick
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
YotelHQ, General Manager at YOTELAIR Gatwick, responded to this reviewResponded 6 July 2016

Dear Tony S

Thank you for your positive feedback.

We are glad to hear you enjoyed your recent stay and found us handy, clean and modern. In future, please do not hesitate to contact us once your booking is made so a low bed can be allocated for you.

Thank you for choosing Yotel Gatwick and we look forward to hosting your stay once again soon!

Kind regards

GUILLERMO GOMEZ
General Manager
YOTEL Gatwick
Arrivals Concourse, South Terminal
London Gatwick Airport, West Sussex
RH6 0NN
phone +44 (0) 1293 734 620
fax +44 (0) 1293 579 762
web yotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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