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“A mediocre airport hotel, nowhere near the airport.”

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Crowne Plaza London-Gatwick Airport
Ranked #17 of 28 Hotels in Crawley
Dubai, United Arab Emirates
Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“A mediocre airport hotel, nowhere near the airport.”
Reviewed 10 December 2012

Stayed here with work recently for a few nights. Rooms are small, service is pretty poor. There is a gym and swimming pool however neither are anything special. The pool certainly is impossible to swim lengths in. Bar prices are fairly typical for airport hotels i.e. expensive! And the restaurant is nothing to write home about. My tip: avoid the kedgeree as breakfast as I ended up in bed for two days with food poisoning!

It's only redeeming feature is that it is fairly close to Gatwick airport and the centre of Crawley, So unless someone else is paying, I would avoid it. If you do have to visit Crawley, and everywhere else is full then you have my sympathies. The airport is about a 10 minute taxi ride away when there is no traffic.

In summary; overpriced and underwhelming.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bb503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelations4, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 28 December 2012
Thank you for posting your review on Tripadvisor following your recent stay at the Crowne Plaza London-Gatwick Airport.

I was sorry to read that you found the rooms small and the service poor. I would like to take this opportunity to explain that we have a variety of different sized rooms, priced to suit our guest's needs. Our Bar prices are in line with other hotels in the area.

Kind Regards

Robert Nipper
General Manager
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Reigate, UK
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 10 December 2012 via mobile

Only stayed there one night. There was a couple of difficulties at reception as we chose to pay cash. This caused some problems as they wanted to charge a deposit. Wow! Then we found the key wouldn't unlock the door. Still an "angel" from reception brought up two new card keys which worked immediately.

The bathroom was nice - big bath. The best was the deliciously comfortable bed.

Watch the extras though, where other hotels offer wifi and breakfast as standard, not here. They are all added extras that can add an extra £20 for the night. Shame on you Crowne Plaza

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kazzu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelationslgw, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 11 December 2012
Thank you for posting your comments onto Trip Advisor following your recent stay at the Crowne Plaza London Gatwick Airport hotel.

I would like to thank you for your lovely comments about our reception staff and the comfort of your room, in particular the comfortable bed.

If you choose to stay in the future you might like to upgrade to a Club Room which includes access to our Executive Club Lounge and a Continental style breakfast . This option will give you the extra luxury of the Club Room and also the breakfast .

I do hope that we will be able to welcome you back to the hotel in the future.

Kind Regards


Janice Puddephatt
Guest Relations Manager
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Cardigan, United Kingdom
Level Contributor
84 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 9 December 2012

The staff at reception were polite & efficient.
Our room was a bit small & the dark walls made it seem more so, but it had a very comfortable bed & was very clean. The bathroom was fine.
The only niggle was lack of decent signage to the car park - it's just off a roundabout & needs to be very clear.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank patricia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelationslgw, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 11 December 2012
Thank you for sharing your comments following your recent stay at the Crowne Plaza London Gatwick Airport hotel.

I am pleased that you enjoyed your stay with us and found your room very comfortable.

The signage for the Car Park is on the barrier, although if you are not familar with the hotel it may not be clear as you drive in . I will feedback your comment to our General Manager .

I do hope that we can be of service to you again in the future.

Kind Regards

Janice Puddephatt
Guest Relations Manager
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Cambridge
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 7 December 2012

What you see is what you get from a Crowne Plaza hotel. We had a really clean room and the worlds most comfortable bed. Had a nice bar area to relax and enjoy a glass of wine or two. My only problem was I left my car under a tree in the car park and it got covered in bird pooh, so to save you cleaning your car windscreen in the morning don't park under a tree. But this was my fault not the hotels

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wpage68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelationslgw, General Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 10 December 2012
Thank you for taking the time to share your comments with other travellers on Trip Advisor. I was pleased to read you enjoyed your stay, and the hotel exceeded your expectations in comfort. Your feedback is important to us.

Kind Regards

Paul FitzGerald
Director of UK Operations
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Derby, UK
Level Contributor
102 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 3 December 2012

We recently stayed at this hotel prior to a trip to USA and had a good experience. Check in was fast and efficient. The rooms were lovely and spacious, also spotlessly clean and nicely decorated. Toiletries and towels in the bathroom were very good.

We used the shuttle bus that runs between a few hotels and the airport which is £5.50 for two or £3.20 for one.

Highly recommended!!

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cintsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelationslgw, General Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 4 December 2012
Thank you for posting your feedback and comments on Trip Advisor following your recent stay at the Crowne Plaza London Gatwick Airport hotel.

Thank you for your complimentary feedback about our rooms and the efficiency of your check in experience. I am pleased that you enjoyed your stay with us.

We look forward to being of service to you in the future.

Kind Regards

Paul FitzGerald
Director of UK Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
somerset england
Level Contributor
105 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 1 December 2012

We stayed at this hotel before we flew to Mexico the next day. we upgraded to club rooms and the room was large very clean and most importantly very quiet.. Club lounge was perfect to relax after the drive to the airport....Thank You

We also used the valet parking too which was excellent...

  • Stayed October 2012, travelled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank lakeside71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelationslgw, General Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 3 December 2012
Thank you for all your complimentary feedback following your recent stay at the Crowne Plaza London Gatwick Airport hotel.

I was delighted to read that you enjoyed your stay in one of our Club Rooms, we are very proud of the product, I am pleased that you had a comfortable stay,and took advantage of access to the Club Lounge ,which is a great way to start a holiday.

I do hope that we can be of service to you in the future.

Kind Regards


Paul FitzGerald
Director of UK Operations
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kent
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 1 December 2012

easy to find.ten minute drive or taxi to gatwick.
plush rooms.very comfortable beds.lovely bedding.spotlessly clean throughout.
lovely bathroom.
10/15 min walk into crawley..all the usual places to eat there.
check in/out speedy and efficient.
staff approachable and helpful
cant fault it.
paid £56 inc a weeks parking.
whats not to like!

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank candfkent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelationslgw, General Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 3 December 2012
Thank you for taking the time to post your comments onto Trip Advisor following your recent stay at the Crowme Plaza London Gatwick Airport hotel.

I would like to thank you for all your positive feedback about your stay. I am delighted that you were able to take advantage of one of the parking packages at such a favourable rate.

I do hope that we will be able to welcome you back to the hotel in the future.

Kind Regards

Paul FitzGerald
Director of UK Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza London-Gatwick Airport

Property: Crowne Plaza London-Gatwick Airport
Address: Langley Drive, Crawley RH11 7SX, England
Phone Number:
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Luxury Hotel in Crawley
#14 Romantic Hotel in Crawley
#14 Family Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crowne Plaza London-Gatwick Airport 4*
Number of rooms: 294
Official Description (provided by the hotel):
A striking, wing-shaped canopy soars above the entrance to the Crowne Plaza London-Gatwick Airport hotel. You'll receive a warm welcome from our friendly Front Desk staff, who can direct you to your calming room or Suite. Revitalise and work out in the fully equipped gym, which is complimentary to residential guests. Dark wood and ochre create a stylish setting for business dinners in Cube restaurant, which serves modern English cuisine. Dine with up to 280 guests in one of our 11 vibrant meeting rooms or host board meetings in the chic executive boardroom. Upgrade to access the Club Lounge, where complimentary breakfast & drinks are served as well as canapes in the evening. A pre-bookable airport (taxi) transfer is available for £10.00, Based on 1-3 people in a car. Gatwick Express trains take 30 minutes to London Victoria station from London Gatwick Airport, while Crowne Plaza London-Gatwick Airport is 5 minutes' walk from Manor Royal Business Park. Experience British summertime at the exotic Royal Pavilion and beach-side oyster bars of sunny Brighton, 30 minutes' drive away. You'll find wireless Internet throughout Crowne Plaza London-Gatwick Airport, where your stay is worth celebrating. ... more   less 
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Also Known As:
Crowne Plaza London-Gatwick Airport Hotel Crawley
Crowne Plaza Crawley
Crawley Crowne Plaza
Crowne Plaza London-Gatwick Airport Crawley, West Sussex

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