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“Great Value” 5 of 5 bubbles
Review of Crowne Plaza London-Gatwick Airport

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Crowne Plaza London-Gatwick Airport
Ranked #17 of 28 Hotels in Crawley
uk
Level Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great Value”
5 of 5 bubbles Reviewed 1 April 2013 via mobile

We have stayed in many hotels in area but always come back here.It is excellent value the rooms particularly the club rooms are well equipped and very comfy.The food is very good and all the staff make you feel special and welcome.

Stayed March 2013, travelled as a couple
Helpful?
Thank dodgecat22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelations4, General Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 2 April 2013
Thank you for taking the time to post your review on Tripadvisor following your recent stay at the Crowne Plaza London-Gatwick Airport.

I would like to take this opportunity to thank you for your positive comments; it is always encouraging to both staff and Management.

We look forward to welcoming you back in the future.


Kind Regards
Robert A Grosze Nipper
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (376)
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English first
Sheffield, United Kingdom
Level Contributor
42 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 bubbles Reviewed 30 March 2013 via mobile

We stayed here the night before our flight from Gatwick.

The check in was excellent, a very polite young man served us and was quick and painless.

The room was decent, good bed. Quite a small room overall. Bathroom was freezing, no heating in there it seems.

The major issue was sound proofing. We were in room 417 and could hear everything our neighbour did in their bathroom. Including straining whilst relieving themselves. They showered at 1am and it was so loud in our room that it woke us both up. They showered again at 6am and again woke us up. I've never stayed in a hotel where I can hear my neighbours so clearly. Considering all we needed from this hotel was to give us a good nights sleep before our flight it sadly failed.

I would like to challenge the hotel manager to spend the night in 417 and have someone operating the shower in the room next door at some point during the night. I would then like to know if they feel it fair to charge people for that room.

Also, on checkout there was an erroneous charge for swimming goggles on our bill which we wouldn't have noticed until we checked the breakdown. It's a bit worrying that that could happen so easily.

Stayed February 2013, travelled as a couple
Helpful?
Thank Phil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelations4, General Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 2 April 2013
Thank you for taking the time to post your review on Tripadvisor following your recent stay at the Crowne Plaza London-Gatwick Airport.

I would like to take this opportunity to thank you for your positive comments regarding the service you received on check in and cleanliness of your room.

I was sorry to hear that you encountered problems with noise from the room next door. We will investigate this. I would also like to apologise for the human error on putting a charge for goggles on your bill.

I do hope that this does not deter you from booking to stay with us again in the future.

Kind Regards
Robert A Grosze Nipper
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 27 March 2013

We booked for one night at the Crowne Plaza prior to a flight from London Gatwick airport.

At reception we were greeted by a very friendly young man who explained that there was an offer on whereby we could upgrade to a Club room for just £25. We thought this was excellent value so said yes. He then explained that we would get, in addition to the room, 24 hour access to the Club lounge with free alcoholic drinks, canapés, soft drinks and tea and coffee. At 07.30 a continental breakfast would also be available. We were very pleased with this and then to top it off we would qualify for a 20% discount on all food and beverages. We planned to eat in the hotel anyway and this alone knocked £10 off our bill.

Our room was newly refurbished and very smart indeed. Huge flat screen TV, Bose sound system, King size bed, tea and coffee facilities and a huge modern shower and bathroom. Good quality toiletries were plentiful.

We had a really nice evening in the Club lounge with unlimited drinks and canapés. A good meal in the Cube restaurant and a very comfortable nights sleep.

Check out was quick and efficient and we caught the shuttle bus to the airport which was a very reasonable £5.50 for two of us.

If you are flying out of Gatwick and need a hotel I would definitely recommend the Crown Plaza.

  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank wrinklieBrighton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelations4, General Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 2 April 2013
Thank you for taking the time to post your review on Tripadvisor following your recent stay at the Crowne Plaza London-Gatwick Airport.

I would like to take this opportunity to thank you for your positive comments; it is always encouraging to both staff and Management. I was delighted to read that you had chosen to upgrade and enjoyed the benefits that came with it.

We look forward to welcoming you back in the future.

Kind Regards
Robert A Grosze Nipper
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
glasgow
Level Contributor
152 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
5 of 5 bubbles Reviewed 26 March 2013

Stayed here before flying to India and when we got back – took advantage of the park & fly deal which was excellent value for money compared to Hotels on the Gatwick Airport site. Our first night before departure was a standard room. Perfectly well equipped, comfortable, warm and clean – no bath just a shower. Bed was super comfy as with the pillows. We had a bit of late lunch & a couple of beers in the bar after checking in – not shocked at the prices as just having arrived from being in London for a couple of days. If you are room only B&B the restaurant in the Hotel does an “early bird dinner “ (5.30-6.30pm) which is excellent value for money. On our return we upgraded to a Club Room. The rooms are very nice and spacious with luxurious curtains & bedding and a nice King Bed and Chaise Lon. The rooms are a long walk from reception, as they are at the far end of the building which is actually an additional building to the side of the main building.
The hotel has a gym, sauna and a swimming pool which is to usual chain hotel standards.
If you have a club room, then you will have access to the club lounge. There are evening drinks / canapés / snacks and breakfast (continental). The lounge is staffed at these times otherwise it is help yourself to Tea / Coffee, soft drinks & snacks (crisps / fruit etc.) all day – well worth the upgrade – just for the coffee and soft drinks.
I found the Staff to be helpful and courteous always happy in assisting with information. Crawley town centre is a 5 to 10 minute stroll away with all the usual high street shopping and eateries (TGI Fridays, Frankey & Bennies, Italian Restaurant, Pizza Hut and a Harvester. The Hotel has excellent links to Gatwick Airport (bus runs every half hour - £3.20 single) with access to the Gatwick Express Train which has you in the City in half an hour non-stop.
Would thoroughly recommend this hotel for those travelling from Gatwick Airport and for those not wanting to be in London City. Will definitely be using it again when travelling from Gatwick Airport.

  • Stayed March 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 2-guys-glasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelations4, Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 27 March 2013
Thank you for posting your review on Tripadvisor regarding your recent stay at the Crowne Plaza London-Gatwick Airport.

I would like to take this opportunity to thank you for your positive comments; it is always encouraging to both Management and Staff.

I do hope we can look forward to welcoming you back in the near future.

Kind regards

Robert A Grosze Nipper
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcester, United Kingdom
Level Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 24 March 2013

Lovely room good facilities all you need for overnight stop. We booked our car in as well short drive to air parks all very easy.Hotel is expensive for drinks and meals fine when you are on expenses we were not so took a short walk into Crawley town and found a nice pub with good food. Our flight was in the afternoon so paid the extra for breakfast at hotel and had a really nice breakfast lovely staff friendly and helpful. Have used this hotel once before good location.

  • Stayed March 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dunwich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelations4, Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 27 March 2013
Thank you for posting your review on Tripadvisor regarding your recent stay at the Crowne Plaza London-Gatwick Airport.

I would like to take this opportunity to thank you for your positive comments; it is always encouraging to both Management and Staff.

I do hope we can look forward to welcoming you back in the near future.

Kind regards

Robert A Grosze Nipper
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grimsby, United Kingdom
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 21 March 2013

Only stayed the one night after landing at Gatwick, but had parked the car there for 15 days prior. There is a bus that runs to the airport calling at some other hotels and the cost was £6 for two and took approximately 25 minutes. The room was what I had expected, but some items were looking a little worn, but the bed was clean and very comfortable.
We purchased breakfast which was self service and cost £12:50 each, there is plenty of choice of good quality food.
I would us this hotel again.

  • Stayed March 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelations4, Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 27 March 2013
Thank you for posting your review on Tripadvisor regarding your recent stay at the Crowne Plaza London-Gatwick Airport.

I would like to take this opportunity to thank you for your positive comments; it is always encouraging to both Management and Staff. I will take your valuable comments regarding the bus service up with our provider.

I do hope we can look forward to welcoming you back in the near future.

Kind regards

Robert A Grosze Nipper
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
5 of 5 bubbles Reviewed 21 March 2013

We booked a small conference room for an all day meeting. The room was just what we needed as we needed to show pictures/videos of products and have a meeting. There had been an electrical problem which had caused problems with the heating system. It was a snowy and very cold day, so not good timing. The conference team gave us portable heaters and we were fine. We had a very late lunch in the bar and my Dutch colleague could not finish his very substantial soup and sandwich. he asked if he could take the remaining half sandwich for his plane journey back to Amsterdam. The bar staff cleared our table and said they would wrap it. when we checked out shortly afterwards they could not find it and made him a "goody bag" of sandwich and crisps. My colleague was very impressed with this. the room was also a good deal as i had checked with 2 other comparable hotels before booking. staff in the hotel were helpful and friendly.

  • Stayed March 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank martin53uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelations4, General Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 27 March 2013
Thank you for posting your review on Tripadvisor regarding your recent conference at the Crowne Plaza London-Gatwick Airport.

I would like to take this opportunity to thank you for your positive comments; it is always encouraging to both Management and Staff. I will pass your very kind comments onto our Conference team.

I do hope we can look forward to welcoming you back in the near future.

Kind regards

Robert A Grosze Nipper
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza London-Gatwick Airport

Property: Crowne Plaza London-Gatwick Airport
Address: Langley Drive, Crawley RH11 7SX, England
Phone Number:
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Luxury Hotel in Crawley
#14 Family Hotel in Crawley
#14 Romantic Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crowne Plaza London-Gatwick Airport 4*
Number of rooms: 294
Official Description (provided by the hotel):
A striking, wing-shaped canopy soars above the entrance to the Crowne Plaza London-Gatwick Airport hotel. You'll receive a warm welcome from our friendly Front Desk staff, who can direct you to your calming room or Suite. Revitalise and work out in the fully equipped gym, which is complimentary to residential guests. Dark wood and ochre create a stylish setting for business dinners in Cube restaurant, which serves modern English cuisine. Dine with up to 280 guests in one of our 11 vibrant meeting rooms or host board meetings in the chic executive boardroom. Upgrade to access the Club Lounge, where complimentary breakfast & drinks are served as well as canapes in the evening. A pre-bookable airport (taxi) transfer is available for £10.00, Based on 1-3 people in a car. Gatwick Express trains take 30 minutes to London Victoria station from London Gatwick Airport, while Crowne Plaza London-Gatwick Airport is 5 minutes' walk from Manor Royal Business Park. Experience British summertime at the exotic Royal Pavilion and beach-side oyster bars of sunny Brighton, 30 minutes' drive away. You'll find wireless Internet throughout Crowne Plaza London-Gatwick Airport, where your stay is worth celebrating. ... more   less 
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Also Known As:
Crowne Plaza London-Gatwick Airport Hotel Crawley
Crowne Plaza Crawley
Crawley Crowne Plaza
Crowne Plaza London-Gatwick Airport Crawley, West Sussex

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