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“Great hotel....but check your credit card statement”

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Crowne Plaza London-Gatwick Airport
Ranked #17 of 28 Hotels in Crawley
London
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great hotel....but check your credit card statement”
Reviewed 13 January 2014

This hotel is excellent in all aspects except once you have checked out. We confirmed with reception on checkout that there were no charges outstanding. I checked my credit card statement a few days later however and found they had put through charges of more than £400. Numerous emails and calls and I am still non the wiser as to what the charges relate to. All of our accommodation and meals had been prepaid. We had a lovely stay over Christmas but the hotel managements inability in resolving the billing issue has spoilt the memories.

Room Tip: Club Rooms are excellent
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leipsuig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 16 January 2014
Thank you for sharing your comments and feedback following your recent stay at the Crowne Plaza London Gatwick Airport Hotel.

I am so sorry that you had a problem with your bill I do apologise that you were charged in error and had to spend time trying to resolve this error . I do hope that this issue has now been resolved to your satisfaction and would not prevent you from staying with us in the future ,as it appears from your comments you did enjoy your time with us and it was unfortunate that the billing issue left you felling disappointed.
I do hope that you will give us the opportunity to welcome you back in the future .

Kind Regards
Janice Puddephatt
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (391)
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English first
Kent, England
Level Contributor
78 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 11 January 2014

We stayed here as part of an APH parking deal before our flight out of Gatwick. For what we paid we were extremely impressed. We didn't have time to use the pool, etc. but it looked pretty good. We also didn't have breakfast included so we didn't use the restaurant, but it was packed whenever we walked by it. The rooms are small but perfectly formed and we had a good nights sleep. We were very pleased with our stay.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Parren75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 16 January 2014
I would like to thank you for your positive feedback and comments following your recent stay at the Crowne Plaza London Gatwick Airport hotel.

I am pleased that you enjoyed your stay with us and found that the package you booked suited your needs.
I do hope that you will choose to stay with again when flying out of Gatwick.

Kind Regards

Janice Puddephatt
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chandlers Ford, England, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 January 2014 via mobile

We stayed here for one night at start of Jan 14 as we had early morn flight from Gatwick. Was worth the money paid (we got it in a package with on site parking at Gatwick). Good location from airport, and lots of choice for places to eat nearby. Staff helpful enough. Would stay again of travelling from Gatwick.

Stayed January 2014
Helpful?
Thank Stuart H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 16 January 2014
Thank you for taking the time to share your comments on TripAdvisor Following your recent stay at the Crowne Plaza London Gatwick Airport Hotel.

I am pleased to learn that you enjoyed staying with us and found that the hotel offered a perfect location, and met your needs when flying out of Gatwick Airport.

I do hope that you will make us your first choice of Hotel when choosing a hotel in the future.
We look forward to being of service to you.

Kind Regards

Janice Puddephatt
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 January 2014 via mobile

Great hotel very quiet even being next to the airport.
Room service great, check in and out great, facilities spot on.
Room spec high but the shower pressure was very poor , please address this crowne plaza .
We will use it again when the showers are upgraded.

Stayed January 2014, travelled as a couple
Helpful?
Thank Chloe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 16 January 2014
Thank you for your lovely comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel.

I am pleased taht you enjoyed your stay with us and found that the hotel had a good location with quick transfer time to Gatwick.I have passed on all your comments regarding your stay as your opinions and comments are always helpful and allow us to improve the service we deliver to our guests.
I do hope taht you will choose to stay with again in the future.

Kind Regards

Janice Puddephatt
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minehead, United Kingdom
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 10 January 2014

Got our holiday off to a great start. large, comfortable rooms, sleep 4 easily. Huge beds. Great swimming pool / steam room / sauna. Staff very welcoming and helpful. parking options available, pre-booking recommended as much chepaer than rack rate. ideal position for Gatwick - short drive away.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marcus C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 16 January 2014
Thank you for your lovely comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel.

I would like to thank you for your positive feedback about your room and the facilities we offer at the Crowne Plaza . There are always good value packages available to suit your needs . I do hope taht you will choose to stay with us again in the future we look forward to being of service to you and your family.

Kind Regards

Janice Puddephatt
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Loughborough, United Kingdom
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 8 January 2014

Stayed here before an early morning flight as part of a airport package deal with APH. This proved really good value for money. Hotel was in a good location in relation to both the airport and parking.

Room itself was clean and comfortable. It was also a good size so didn't feel cramped which can often be the case when needing a travel cot as well.

Bar service was good. Didn't eat so can't comment on the food. And while we didn't have time to use the leisure facilities they did look nice, although a bit strange just being able to look in from the bar/foyer area.

There was also ample parking spaces available.

Overall good convenient hotel for overnight stay

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joanne055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 16 January 2014
Thank you for sharing your experience following your recent stay at the Crowne Plaza London Gatwick Airport Hotel.
I am pleased that you enjoyed your stay with us and found that the Parking package and accommodation was good and convenient when flying out of Gatwick Airport.
I do hope that you will stay with us again in the future.

Kind Regards

Janice Puddephatt
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chelmsford, United Kingdom
Level Contributor
70 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 January 2014 via mobile

We stayed here as we had an early flight to Gatwick getting a combined package for the room and airport parking from holidayextras. The room was comfortable, clean and sufficient for a 1 night stay and the staff very friendly and helpful. We did not use the bar/restaurant or the gym or other facilities

Stayed January 2014, travelled as a couple
Helpful?
Thank Bookreader8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 6 January 2014
Thank you for taking the time to share your comments on TripAdvisor following your recent stay at the Crowne Plaza London Gatwick Airport Hotel.

I would like to thank you for your positive feedback about the Parking package and your comments on your stay.

I am so pleased that you found the Hotel location suited your needs. I do hope that we will be able to welcome you back to the hotel in the future.


Kind Regards

Janice Puddephatt
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza London-Gatwick Airport

Property: Crowne Plaza London-Gatwick Airport
Address: Langley Drive, Crawley RH11 7SX, England
Phone Number:
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Luxury Hotel in Crawley
#14 Romantic Hotel in Crawley
#14 Family Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crowne Plaza London-Gatwick Airport 4*
Number of rooms: 294
Official Description (provided by the hotel):
A striking, wing-shaped canopy soars above the entrance to the Crowne Plaza London-Gatwick Airport hotel. You'll receive a warm welcome from our friendly Front Desk staff, who can direct you to your calming room or Suite. Revitalise and work out in the fully equipped gym, which is complimentary to residential guests. Dark wood and ochre create a stylish setting for business dinners in Cube restaurant, which serves modern English cuisine. Dine with up to 280 guests in one of our 11 vibrant meeting rooms or host board meetings in the chic executive boardroom. Upgrade to access the Club Lounge, where complimentary breakfast & drinks are served as well as canapes in the evening. A pre-bookable airport (taxi) transfer is available for £10.00, Based on 1-3 people in a car. Gatwick Express trains take 30 minutes to London Victoria station from London Gatwick Airport, while Crowne Plaza London-Gatwick Airport is 5 minutes' walk from Manor Royal Business Park. Experience British summertime at the exotic Royal Pavilion and beach-side oyster bars of sunny Brighton, 30 minutes' drive away. You'll find wireless Internet throughout Crowne Plaza London-Gatwick Airport, where your stay is worth celebrating. ... more   less 
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Also Known As:
Crowne Plaza London-Gatwick Airport Hotel Crawley
Crowne Plaza Crawley
Crawley Crowne Plaza
Crowne Plaza London-Gatwick Airport Crawley, West Sussex

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