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“Comfortable room before a long trip.”

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Crowne Plaza London-Gatwick Airport
Ranked #16 of 28 Hotels in Crawley
Reviewed 6 February 2014

If you are looking for a smooth, easy check-in, a comfortable, clean, quiet and well-appointed room, so that you can get a few hours' sleep before departure, then this hotel fits all these criteria. The hotel staff were friendly, efficient and helpful and the room was warm and comfortable, with TV and tea/coffee making facilities, as you would expect. We didn't eat there, so I cannot comment on the food. The hotel is situated fairly close to the airport parking that was part of the deal and a printout of directions was given, so it was easy to locate. Overall, an excellent hotel (also has an indoor swimming pool and gym) and a great deal. Would definitely use it again.

  • Stayed: January 2014, travelled as a couple
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Thank EnfieldGerryAnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this reviewResponded 9 February 2014

Thank you for taking the time to share your comments following your stay at the Crowne Plaza London Gatwick Airport Hotel.

I am delighted that you enjoyed a comfortable night with us prior to your holiday. It was so nice to read that you had a good check in, and your parking package offered everything you needed .

I do hope that you will return to the hotel in the future, we look forward to being of service to you.


Kind Regards

Janice Puddephatt
Guest Relations Manager

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1,255 - 1,261 of 2,119 reviews

Reviewed 5 February 2014 via mobile

Yet another poor example of a UK hotel. I do travel a lot and see many hotels but it seems that the UK just can't get it right. The quality is just not of this time anymore (they might call it "vintage" or "traditional"). But there's nothing vintage about moult in the bathrooms, dirty carpets everywhere and towels steam washed in vinegar. As this goes for the majority of the UK hotels let me review some items for this one:

Reception:
Friendly staff

Room (321):
Next to a 60's service elevator which needs some serious amount of WD40 as it squeaks throughout the night/early morning.
Small bathroom with moult on tiles and shower head just sprinkling droplets on you.
A/C: Does not do what is says on the tin and makes noises even when it's off!
WIFI signal not found (I got a free voucher as part of the company deal so not sure if you have to pay for the use of WIFI)
Doors that slam shut making sure you wake up as when your neighbour leaves!

Breakfast:
Typical British. Bacon, beans and eggs, the usual.
Stay away from the Orange juice. It's just water which has been in the same room with an Orange.

Staff:
Friendly and helpful

Location:
Close to airport so convenient if you are connecting.

Stayed: February 2014, travelled on business
1  Thank O-_Maurice_-O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this reviewResponded 9 February 2014

Thank you for taking the time to post your comments following your stay at the Crowne Plaza London Gatwick Airport hotel.

I am sorry that your feedback is not very positive and it seems that you stay here because your company organise your bookings for you. We welcome all feedback from our guests and if you are still likely to be staying in the future I would like to see if we can change the negatives into positives.

I would like to invite you to speak to me next time you stay, to see if there is a way of improving your opinion of the hotel. Please take the time next time you are at the hotel to speak to myself or one of the Duty Managers so that we can find out how we can make your stay a more positive experience for you.


Kind Regards

Janice Puddephatt
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2014

We booked the Crowne Plaza as a hotel/car park deal for our skiing trip. We were not disappointed at all. The check in was super easy and the receptionist was most welcoming, he was polite, friendly and showed a genuine interest in our journey and holiday plans. The departure was very easy too, despite being at a ridiculously early hour! Our room was beautiful, the decor was tasteful and the room extremely clean and warm. It was lovely to see and stay in such a well kept and managed hotel. Only wish we had had time to make use of all the facilities. We would definitely use this hotel again should we need a London base.

  • Stayed: January 2014, travelled as a couple
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Thank Ann L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this reviewResponded 4 February 2014

Thank you so much for your lovely comments and feedback following your recent stay at the Crowne Plaza London Gatwick Airport Hotel.

I am pleased that you enjoyed staying with us before your holiday I do hope that you will choose to stay with us again when travelling from Gatwick Airport.

Kind Regards

Janice Puddephatt
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2014

Stayed there for 5 nights. First room was without heating working. Changed into another one. The splitter looked old and dirty. It was deffo noisy. The day after I was upgraded in a nice executive room. Just acceptable and medium size even if probably the biggest there. Breakfast is average. Same as Holiday Inns. Dinner has an average cart. Around 20£ for a course. Good for a business trip for a night. Better to find something more comfortable for longer periods. Personnel pretty friendly and helpful. The hotel looks poorly maintained.

Room Tip: Don't accept poor rooms but claim for what you have paid for
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  • Stayed: January 2014, travelled on business
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Thank Michele B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this reviewResponded 2 February 2014

Thank you for posting your comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel.

I am sorry that you experienced several problems with your original room . We would always recommend that if you do have a problem then ask to speak to the Duty Manager who will always try to find a solution for you . If there is a problem in one of our rooms we would try to offer an alternative room for you.

I do hope that despite the issues you encountered I hope that you will choose to stay with us in the future .

Perhaps try one of our Club Rooms, as these are triple glazed and situated in a quiet zone.The rooms are large with both bath and seperate shower,they also give exclusive use of the Club Lounge where you can enjoy a Continental breakfast and Drinks service in the evening. I do hope that we will be able to welcome you back in the future.

Kind Regards

Janice Puddephatt

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2014

I stayed here for one night before going on holiday, easy quick check in and given a room on the 4th floor. First room had a generator outside which wouldn't normally bother me the view it was more the noise! We asked to be changed for a room that was quieter which they did and it was great. Nice comfy bed and pillows, the room itself was large and spacious and had a great bathroom. This room looked like it was quite new compared to the first room?

Breakfast was great all the usual things to eat and it stayed open till 11am at a weekend which gives you chance to have a lie in. We asked if we could have a later check out than 12 noon as we had an evening flight, which they agreed and gave us the room till 2pm.
I would definitely use this hotel again and would recommend it for service and it’s close to the airport.

  • Stayed: January 2014, travelled as a couple
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Thank Wirraltravller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this reviewResponded 2 February 2014

Thank you for taking the time to share your experience following your recent stay at the Crowne Plaza London Gatwick Airport hotel.

I am delighted to read that you enjoyed your stay with us and will definately choose to stay in the future.

We look forward to welcoming you back to he hotel.

Kind Regards

Janice Puddephatt

Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2014

Only had an overnight stay here on our way to Gatwick but it was very enjoyable
Staff greeted us on arrival and room was lovely......very spacious and clean...lovely bathroom and 2 TV's, one in a lovely seating area....tea/coffee facilities
Very nice swimming pool that we didn't use but we could have
Clean bar/public areas and not over priced drinks and large car parking space
Excellent value for money and would definately use again

  • Stayed: January 2014, travelled as a couple
    • Value
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    • Cleanliness
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Thank ROS881
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this reviewResponded 2 February 2014

Thank you for posting your positive feedback onto TripAdvisor following your recent stay at the Crowne Plaza London Gatwick Airport hotel.

I am delighted that you enjoyed your stay and found that the hotel offered great value with a comfortable room combined with all the other facilities on offer your overall experience was an enjoyable one .

I am pleased the you will choose to stay again in the future we very much look forward to being of service to you.

Kind Regards

Janice Puddephatt
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2014

Bedrooms 27C (according it the air conditioning controller which did not turn the air conditioning on).

27C is too hot for me so I didn't sleep very well before my flight to Cuba.

Cuba was hot but at least the air conditioning was working there so I could sleep.

Good Bar food.

You can't get anything small to snack on late at night. Nothing for less than €15 (sandwich with crisps and salad).

Gatwick €20 taxi each way.

Swimming pool nice and warm but not beautiful.

Overall expensive if you do not get to sleep well.

Room Tip: Ask if the air conditioning is working if you find it hard to sleep in hot bedrooms.
See more room tips
  • Stayed: January 2014, travelled with family
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Thank checktwice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this reviewResponded 29 January 2014

Thank you for taking the time to share your comments on TripAdvisor following your recent stay at the Crowne Plaza London Gatwick Airport Hotel.

I am sorry that you found that your room was too hot for you to enjoy a comfortable nights sleep.

Unfortunately we do not have a dual system here at the hotel so at present we are on heating and then this will chenge over to AC in May. Our weather here in the UK is so unpredictable that usually this works well and we have requests fro information on how to put the heating up.

We can always provide additional Fans or heaters depending on our guests preferences.

I do hope that your experience will not deter you from staying with us again in the future.

Kind Regards

Janice Puddephatt
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza London-Gatwick Airport

Address: Langley Drive, Crawley RH11 7SX, England
Phone Number:
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Luxury Hotel in Crawley
#14 Romantic Hotel in Crawley
#14 Family Hotel in Crawley
Price Range: £67 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza London-Gatwick Airport 4*
Number of rooms: 294
Official Description (provided by the hotel):
A striking, wing-shaped canopy soars above the entrance to the Crowne Plaza London-Gatwick Airport hotel. You'll receive a warm welcome from our friendly Front Desk staff, who can direct you to your calming room or Suite. Revitalise and work out in the fully equipped gym, which is complimentary to residential guests. Dark wood and ochre create a stylish setting for business dinners in Cube restaurant, which serves modern English cuisine. Dine with up to 280 guests in one of our 11 vibrant meeting rooms or host board meetings in the chic executive boardroom. Upgrade to access the Club Lounge, where complimentary breakfast & drinks are served as well as canapes in the evening. A pre-bookable airport (taxi) transfer is available for £10.00, Based on 1-3 people in a car. Gatwick Express trains take 30 minutes to London Victoria station from London Gatwick Airport, while Crowne Plaza London-Gatwick Airport is 5 minutes' walk from Manor Royal Business Park. Experience British summertime at the exotic Royal Pavilion and beach-side oyster bars of sunny Brighton, 30 minutes' drive away. You'll find wireless Internet throughout Crowne Plaza London-Gatwick Airport, where your stay is worth celebrating. ... more   less 
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Also Known As:
Crowne Plaza London-Gatwick Airport Hotel Crawley
Crowne Plaza Crawley
Crawley Crowne Plaza
Crowne Plaza London-Gatwick Airport Crawley, West Sussex

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