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“Night before flying out on holiday”

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Crowne Plaza London-Gatwick Airport
Ranked #16 of 28 Hotels in Crawley
Reviewed 18 March 2014

Platinum member so check in and room upgrade were very quick.
The Club room had been recently redecorated so it was very nice, unfortunately the bed side light did not work which was in convenient but not a major issue and once reported we were assured it would be fixed in the morning, no help to us though.The hotel was busy but not noisy however the busy road close by is a bit of a pain.Checked out early for our flight so no breakfast All in all the usual high standard expected and delivered by IHG Hotel.

Stayed: March 2014, travelled as a couple
Thank KevMearns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this reviewResponded 19 March 2014

Thank you for taking the time to share your comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel.

I am delighted that you enjoyed your stay with .I am sorry that the side lamp was not working in your room. I do hope that it did not spoil your overall stay.

Perhaps when you stay in future your flight will be later and you can enjoy breakfast with us.

Thank you for choosing to stay at the Crowne Plaza we look forward to being able to welcome you back.

Kind Regards

Janice Puddephatt
Guest Relations Manager

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1,289 - 1,295 of 2,179 reviews

Reviewed 18 March 2014

We stayed here before flying off to St Lucia. Check in staff were very friendly and helpful. The room was very stylish and I loved it. It was small but we only had our hand luggage with us so there was sufficient room. It was easy to walk into town to eat or just for a walk. We will definitely stay again

Stayed: March 2014, travelled as a couple
Thank Gillian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this reviewResponded 19 March 2014

Thank you for taking the time to post your comments on TripAdvisor following your recent stay at te Crowne Plaza London Gatwick Airport Hotel.

I am delighted that you liked your room and found that the hotels location was great for taking a walk into the town to explore the many outlets in the centre.

I do hope that you will choose to stay with us again when travelling out of Gatwick Airport.

Kind Regards

Janice Puddephatt
Guest Relations Manager

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Reviewed 15 March 2014

Booked a room here to be close to the airport for an early flight, didn't have breakfast as we were on the go too early. The bed was comfortable, the room small, the staff but the noise from the other guests going in and out of the rooms around ours was not conducive for a good nights sleep.

Room Tip: Take ear plugs, it's not the noise of the planes, but the doors...
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  • Stayed: March 2014, travelled as a couple
    • Value
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Thank Nina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice P, Guest Relations Officer at Crowne Plaza London-Gatwick Airport, responded to this reviewResponded 17 March 2014

Dear Nina R

I would like to thank you for taking the time to share your feedback and comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel.
Please accept our apology that the room you occupied was noisy. If you do choose to stay with us in the future please always bring any issues to Reception or Duty Manager so that we can offer a room move to a quieter floor. If you do stay with us in future and you have a preference, please do contact the hotel and we will, when available, allocate you in a quiet room. I do hope that you will have a better experience if you stay again in the future.

Kind Regards

Marcella Tempra
Guest Relations Officer

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Reviewed 10 March 2014

the room was clean and comfortable but all i could hear all night were the air conditioning units outside. airport parking near by was very handy and the price was good.I would 100% do hotel and parking again but maybe not in this hotel.

Thank Kevin-james M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this reviewResponded 16 March 2014

Thank you for taking the time to share your feedback and comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel.

Please accept our apology that the room you occupied was noisy. If you do choose to stay with us in the future please always bring any issues like this to our attention so that we can offer a room move or a solution to the problem while you are with us.

I do hope despite this disappointing visit you will give us the opportunity to welcome back to the hotel in the future so that you can enjoy a a quiet nights sleep ,and have the convenience of a Parking Package.

Kind Regards


Janice Puddephatt
Guest Relations Manager

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Reviewed 7 March 2014

With an early flight we stayed here to save a short drive (2 hrs from home) and any traffic problems in the morning. We bought a deal with on airport parking for 5 days and the hotel all-in for about the same price as the parking on its own. We once stayed in another Crown Plaza with a good experience and this one did not disappoint, the room was not huge but comfy and the evening meal in the restaurant was nicely cooked and presented, but neither filling nor inexpensive. Check in and check out and the drive to the parking were all easy. The staff were friendly and helpful and not, as can be in these large hotel chains, impersonallly corporate, so all in all a good experience. However, we are repeating our trip in the late Spring with an even earlier flight, so that time we have paid nearly double (its probably a time of year thing too) and are staying actually at the airport to be able to just walk over from that hotel to departures and I think we can even check in our bags the night before, so may review that one too, later. For now I can rate the Crowne Plaza high on comfort and value.

  • Stayed: February 2014, travelled as a couple
    • Value
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Thank rickbon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this reviewResponded 8 March 2014

Thank you for taking the time to post your comments on TripAdvisor following your recent stay at the Crowne Plaza London Gatwick Airport Hotel.

I am delighted that you were able to find a good deal with Parking and over stay. Thank you for all your positive feedabck I do hope that you will choose to stay with us again ni the future if you are flying out of Gatwick.

Kind Regards

Janice Puddephatt
Guest Relations Manager

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Reviewed 6 March 2014

We stayed on a stay and park deal that was decent value.The rooms were very good which you would expect from a Crowne Plaza The pleasant surprise was the quality of the evening meal.Four of us ate and all enjoyed our meal a cut above most for big chain hotels.The staff were helpful with our arrangements .The only drawback it is a long enough taxi ride into airport..Personally I think it is worth it.Cannot comment on breakfast left early.

Room Tip: Try to get an upgrade to club.
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  • Stayed: February 2014, travelled on business
    • Value
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    • Rooms
    • Cleanliness
    • Service
Thank epocmot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice P, Guest Relations Officer at Crowne Plaza London-Gatwick Airport, responded to this reviewResponded 7 March 2014

I would like to thank you for your positive feedback and comments about your stay. I was pleased to read that you enjoyed your stay with us. I was also delighted to read that you found the service you received from our staff was efficient and that you were satisfied with the room and with the food in the Restaurant.
I do hope that you will choose to stay with us again when travelling out of Gatwick.
Kind Regards

Guest Relations Officer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2014 via mobile

My husband and I stayed here the night before we flew out of gatwick for our honeymoon.
We were very impressed overall.

Our room was a tad hard to find at first, up one lift down about 3 corridors, down another lift and another corridor.

However when we got in there the bedroom was massive and the bathroom was huge, with a lovely bath.
Comfortable bed and everything we needed. Perfect relaxing night before an early night.

Wouldn't hesitate to stay here again. Plus we got a great deal with combining it with parking.

Stayed: February 2014
Thank msrw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice P, Guest Relation Officer at Crowne Plaza London-Gatwick Airport, responded to this reviewResponded 5 March 2014

Thank you for taking the time to share your comments following your recent stay at the Crowne Plaza London Gatwick Airport hotel. I was delighted to read that you found the hotel offered a good comfortable and relaxing place to stay before flying off for your honeymoon. We look forward welcoming you back in the future.
Kind Regards

Guest Relations Officer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza London-Gatwick Airport

Address: Langley Drive, Crawley RH11 7SX, England
Phone Number:
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Luxury Hotel in Crawley
#14 Romantic Hotel in Crawley
Price Range: £64 - £112 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza London-Gatwick Airport 4*
Number of rooms: 294
Official Description (provided by the hotel):
A striking, wing-shaped canopy soars above the entrance to the Crowne Plaza London-Gatwick Airport hotel. You'll receive a warm welcome from our friendly Front Desk staff, who can direct you to your calming room or Suite. Revitalise and work out in the fully equipped gym, which is complimentary to residential guests. Dark wood and ochre create a stylish setting for business dinners in Cube restaurant, which serves modern English cuisine. Dine with up to 280 guests in one of our 11 vibrant meeting rooms or host board meetings in the chic executive boardroom. Upgrade to access the Club Lounge, where complimentary breakfast & drinks are served as well as canapes in the evening. A pre-bookable airport (taxi) transfer is available for £10.00, Based on 1-3 people in a car. Gatwick Express trains take 30 minutes to London Victoria station from London Gatwick Airport, while Crowne Plaza London-Gatwick Airport is 5 minutes' walk from Manor Royal Business Park. Experience British summertime at the exotic Royal Pavilion and beach-side oyster bars of sunny Brighton, 30 minutes' drive away. You'll find wireless Internet throughout Crowne Plaza London-Gatwick Airport, where your stay is worth celebrating. ... more   less 
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Also Known As:
Crowne Plaza London-Gatwick Airport Hotel Crawley
Crowne Plaza Crawley
Crawley Crowne Plaza
Crowne Plaza London-Gatwick Airport Crawley, West Sussex

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