We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Decent hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Crowne Plaza London-Gatwick Airport
Ranked #17 of 28 Hotels in Crawley
Hertford, United Kingdom
Level Contributor
68 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Decent hotel”
Reviewed 27 June 2014 via mobile

Stayed here for business ... Club rooms were nice - although miles away from the lifts. The hotel was a bit of a maze. Gym was nice, and I was a little jealous I couldn't go in the pool because I was working. The meeting room was nice, and the staff really looked after us, going above what I would have expected. We changed our breakfast and lunch plans last minute, and it wasn't an issue at all, the food was decent, especially the cakes :-) would go back again for meetings, and also I'd give it a go per-flight too :-)

Stayed June 2014, travelled on business
Helpful?
Thank Gee_Monkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 29 June 2014
Dear Gee_Monkey,

Thank you for taking the time to share your comments and feedback on TripAdvisor following your recent stay at the Crowne Plaza London Gatwick Airport Hotel.

I was pleased to read that you found the Club rooms and the meeting room very nice and were satisfied with the level of service provided by the staff during your stay. Your comment is very important to us and very encouraging for both staff and management.

I hope you will have the opportunity to enjoy the Health Club facilities on a next visit and we very much look forward to welcoming you back at the hotel.

Kind regards,

Sindarmy Vingadassalom,
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,979 reviews from our community

Traveller rating
    605
    766
    393
    136
    79
See reviews for
269
978
127
383
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (383)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Surrey
Level Contributor
163 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 27 June 2014

Booked this hotel with Airparks parking which worked out cheaper than booking parking on its own!
Had one night prior to our morning flight.
Comfortable room and very quiet. We had parking for the night included. No breakfast but it was ok as we had to leave early anyway.
They had a gym and swimming pool which looked good but we didn't have time to use.
Altogether a nice hotel about 10/15 minutes from Gatwick.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karenbeanpole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 29 June 2014
Dear karenbeanpole,

Thank for taking the time to share your comments with other travelers on TripAdvisor, following your recent stay at the Crowne Plaza London Gatwick Airport Hotel.

I was delighted to read that the package you booked prior your flight to Gatwick was very good value and that you found the room was quiet and comfortable.

We look forward to welcoming you back at the hotel and hope that you will have the opportunity to enjoyed the restaurant and the health club facilities next time.

Kind regards,

Sindarmy Vingadassalom,
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlottetown, Canada
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 27 June 2014

The reception was pleasant, and helpful.stayed overnight here as we couldn't get a room at the Aurora. What a tired hotel. The rooms are pretty scruffy and they are highly overpriced. The bathroom had no vent that worked, and was very small, so all the steam came into the room when showering. Beds were comfortable. The restaurant had very slow service, which was a bit much with a six year old . After two hours the six year old was still waiting for her ice cream dessert, meanwhile, I left to go and lie down since we had a very early morning start. There is no shuttle to the airport, and you can get a taxi for 10-15 pounds, it takes about 15mins to the airport Would I stay here again......no

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bryan and Jacqu... D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 29 June 2014
Dear Bryan and Jacqu...D,

Thank you for taking the time to share your comments with other travelers on TripAdvisor, following your recent stay at the Crowne Plaza London Gatwick Airport Hotel.

I was pleased to read that you were satisfied with the service provided by the Reception staff during your stay, and found the bed comfortable.

However I was disappointed to read your comment about the rooms, and sorry to hear that you experienced some issue with the ventilation in the bathroom, and found the service in the restaurant very slow. I have passed your feedback to the Restaurant Manager.
In the future, if you are not happy with any aspect of your stay, please do not hesitate to contact the Duty Manager, as we are always happy to offer a solution. Please feel free to contact me directly at the hotel if your would like to discuss the matter further.
I hope that you will change you mind and that we will be able to welcoming you back in the future.
Kind regards,

Sindarmy Vingadassalom
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 June 2014 via mobile

I hate to write a review like this but I expect a lot more. It was busy after airline strikes so I went to bed, waking up next morning, I go to use the toilet to find it had already been used! And not clean!. Tried to turn on the water etc for a shower, flush toilet, wash teeth etc. NO WATER. This is unacceptable. I mentioned this at the front desk when I left but was in a hurry to get a cab. Staff were pleasant, but otherwise unclean, unserviced room, no water, not acceptable. Never again.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BEWAREBEWARE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice P, Guest Relations Officer at Crowne Plaza London-Gatwick Airport, responded to this review, 30 June 2014
Dear Lumpur

Thank you for taking the time to share your comments with other travelers on Trip Advisor.

I am really sorry that you experienced a problem with the service you received when you stayed. As I mentioned on the email I have sent you the system didn't show that the room was out of service. It was a genuine mistake, even so we have agreed to refund you stay. We welcome all feedback from our guests and if you are still likely to be staying in the future I would like to see if we can change the negatives into positives.

We hope to get the opportunity of welcoming you back in the future.

Kind Regards

Marcella Tempra
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 25 June 2014 via mobile

A very pleasant looking hotel at the outset. As an IHG Gold a Elite member I was taken aback that an upgrade was not automatically offered. They claimed to be fully booked,but were still taking walk-in customers straight after we checked in! What takes the biscuit however is having to sign/pay for coffees and a snack in their bar BEFORE we received our order. Wow!

Stayed June 2014, travelled with family
Helpful?
Thank Daniel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 3 July 2014
Thank you for taking the time to post your comments on Trip Advisor following your recent stay at the Crowne Plazza london Gatwick Airport Hotel.

I am sorry that we were unable to offer a complimentary upgrade to you during this stay . We do our best to offer upgrades when availability allows. We are a very busy Airport Hotel and our Club Rooms are very popular limiting the amount of free upgrades we can offer our IHG members. I am sorry if you felt disappointed.

It is normal procedure in most hotels to ask a guest to sign a docket if they are going to charge anything to their room. This is to protect the guest from anyone trying to charge services to a room that is not theirs. If we have a signature then you as the guest have a record of the order.

I am sorry if you were upset at being asked to sign before your order arrived. I will pass on your comments to the Bar Manager .

I hope that despite your comments you will not be detered from staying with us again .We look forward to being of service to you in the future.

Kind Regards

Janice Puddephatt
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 June 2014

Two of us stayed here before flying out fem Gatwick. I paid £47 for a double room including breakfast. We were upgraded to a superior room, which included free soft drinks 24/7 and free alcoholic drinks and access to a lounge area for a couple of hours in the evening.

The room was large, clean and very modern. I can honestly say it was ideal for what we wanted, and great value for money.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ben K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 25 June 2014
Dear Ben K,

Thank you for taking the time to share your positive comments and feedback following your recent stay at the Crowne Plaza London Gatwick Airport Hotel.

I was delighted to read that you enjoyed your complimentary upgrade to a Club Room and the Club Lounge facilities, and found your package good value for money. We look forward to welcoming you back in the future.

Kind regards,

Sindarmy Vingadassalom
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
glasgow
Level Contributor
152 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed 23 June 2014

I have and will continue to use this hotel as a base for flying from Gatwick / getting into London (Gatwick Express). Personally I have always found this hotel ticks all the boxes in our requirements. Excellent location, facilities, Staff and rooms.
The Hotel has a deal with the local Taxi firm (ACE Taxis) £10.00 to the Airport. If you phone when you return they will collect you outside the Premier Inn which is located in the Airport. Again £10.00 back to the Hotel.
Found the Health Club Staff particularly helpful this time in suggesting a route for a 5 mile run, Karima from the Club Lounge in checking on our evening Restaurant Reservation & excellent Bar Service and Janice in Guest Relations. Praise due!
Our room was on the 4th floor and a Club Room which I could not fault in anyway. Especially liked the flat screen wall TV in the Bathroom & and the; this works: sleep – 2 mini solutions for a better nights sleep “freebie” – can’t help but pop this in my luggage! Hotel was very busy but the Staff coped well.
I have never found any problems with the Staff - smile and you get a smile back.
The Hotel is located within easy walking distance of Crawley which has ample Restaurants, Cinema, Shopping Mall and two large Supermarkets.
We use Crowne Plaza Stay and Park deal which we find excellent value for money. Cannot stand being confined within an Airport – prefer to have options.
Will definitely return.

Room Tip: Try a club room upgraded - well worth it!
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2-guys-glasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 24 June 2014
Thank you for taking the time to share your comments on TripAdvisor following your recent stay at the Crowne Plaza London Gatwick Airport Hotel.

I would like to thank you for your lovely comments about the staff I will be sure to pass on your comments to them.

I am pleased to read that you enjoy staying with us and find that the hotel ticks all the boxes for you. It is sometimes nice to be just outside the Airport so that you can explore the surrounding area.

I do hope that you will continue to choose to stay with us when travelling out of Gatwick .We very much look forward to welcoming you back to the Crowne Plaza.

Kind Regards

Janice Puddephatt
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Crawley hotels
0.9 mi away
Sandman Signature London Gatwick Hotel
2.5 mi away
Sofitel London Gatwick
1.0 mi away
Arora Hotel Gatwick / Crawley
Show Prices
Show Prices
Show Prices
2.6 mi away
Premier Inn London Gatwick Airport (North Terminal) Hotel
2.6 mi away
Hilton London Gatwick Airport
2.4 mi away
BLOC Hotel Gatwick Airport
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza London-Gatwick Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza London-Gatwick Airport

Property: Crowne Plaza London-Gatwick Airport
Address: Langley Drive, Crawley RH11 7SX, England
Phone Number:
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Luxury Hotel in Crawley
#14 Family Hotel in Crawley
#14 Romantic Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crowne Plaza London-Gatwick Airport 4*
Number of rooms: 294
Official Description (provided by the hotel):
A striking, wing-shaped canopy soars above the entrance to the Crowne Plaza London-Gatwick Airport hotel. You'll receive a warm welcome from our friendly Front Desk staff, who can direct you to your calming room or Suite. Revitalise and work out in the fully equipped gym, which is complimentary to residential guests. Dark wood and ochre create a stylish setting for business dinners in Cube restaurant, which serves modern English cuisine. Dine with up to 280 guests in one of our 11 vibrant meeting rooms or host board meetings in the chic executive boardroom. Upgrade to access the Club Lounge, where complimentary breakfast & drinks are served as well as canapes in the evening. A pre-bookable airport (taxi) transfer is available for £10.00, Based on 1-3 people in a car. Gatwick Express trains take 30 minutes to London Victoria station from London Gatwick Airport, while Crowne Plaza London-Gatwick Airport is 5 minutes' walk from Manor Royal Business Park. Experience British summertime at the exotic Royal Pavilion and beach-side oyster bars of sunny Brighton, 30 minutes' drive away. You'll find wireless Internet throughout Crowne Plaza London-Gatwick Airport, where your stay is worth celebrating. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Odigeo, Priceline, Expedia, TripOnline SA, Traveltool, S.L.U., getaroom.com, Evoline ltd, HRS, Cancelon and HotelQuickly so you can book your Crowne Plaza London-Gatwick Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza London-Gatwick Airport Hotel Crawley
Crowne Plaza Crawley
Crawley Crowne Plaza
Crowne Plaza London-Gatwick Airport Crawley, West Sussex

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing