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“2014 Ironman stay”

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Holiday Inn Bolton Centre
Ranked #6 of 13 Hotels in Bolton
Leicester, United Kingdom
Level 6 Contributor
161 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“2014 Ironman stay”
Reviewed 23 July 2014

This hotel is very well situated close to the city centre (about 5min walk). The staff at the hotel, whatever their position, were very polite, friendly, caring and attentive. We booked two non-smoking rooms. Room one was fine, but room two was a previous smoking room. The room wreaked of tobacco smoke even with the window open and there was an ash tray in the room! You cannot turn a room into a non-smoking room simply by putting a sticker over the smoking sign on the door! This was my husbands first Ironman and he was greeted with 'good luck ' cake and a helpful information pack. He was also offer secure storage for his bike. Breakfast was from 2.00am on race day with all the right kinds of food on offer. We had dinner in the hotel the previous evening and this too was targeted at Ironman really well, with lots of fresh pasta dishes salads and vegetables on offer and the fresh fruit desserts were lovely, lots of variety. The hotel is very quiet and relaxing but corners are cut. For example, the bath water is set at 46C and is really only just warm, the toiletries are sparse, towels were lovely though. If you are thinking of doing an Ironman next year this is a really good place to stay, well catered for, quiet and close to the finish line. The staff are great, the bar was fine and the food good. Just needs those few little touches here and there but for the price its not bad, somewhere I would recommend for an overnight stay.

Room Tip: Go for rooms at the front of the hotel, the views are not so good at the back, namely a brick wall o...
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  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank ClanAnderson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieter K, General Manager at Holiday Inn Bolton Centre, responded to this review, 25 July 2014
Thank you for your review and recommendation following your recent stay for the Ironman Event from which I was pleased that overall everything went well and that you found our Team Members to be very polite and friendly and were caring and attentive. I have passed your kind comments on to al the Team as I know they will be pleased to have made a difference.

I have noted your constructive feedback which is very much appreciated as it helps us to keep focused on what is important to you and have taken them on board. Please be assured that all comments are acted upon and used to improve the products and service we provide to our guests. With regards to bedrooms in order for us to accommodate Ironman competitors away from any possible noise disturbance we allocated our fourth floor of which some of the bedrooms are smoking rooms however these bedrooms were taken out of service one week prior to the event for deep cleaning of all furniture, curtains and carpets, redecoration and new bedding used so we were obviously disappointed that our efforts did not meet your standards.

I hope to welcome you back to the Hotel maybe to Ironman next year if not before and once again thank you for taking the time to write your review.

Kind regards


Dieter Koch
General Manager
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684 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Kildare
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 July 2014

Excellent stay, lovely hotel, very accommodating staff, especially Sanja !!! This was my husbands first ironman and was unsure what to expect, but hotel staff had it all sorted, when checking in, they had lovely bread for ironmen and kept us all on same floor, which was lovely and quiet. We opted for inclusive package, food was gorgeous and exactly what we required. On check in the hotel had given us a pack with all the information we would require. On the morning itself, they had breakfast from 2.30 and then even had take away tea/coffee/water, bananas, cereal bars etc and again when we arrived back, there was a huge welcome from all the staff !! The hotel is in a fab location, as its within 5 mins walk even post ironman from finish line. I would have no hesitation recommending this hotel to anyone competiting in ironman !!!

Room Tip: If booking ironman ask to stay on same floor.
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank michaelad602
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieter K, General Manager at Holiday Inn Bolton Centre, responded to this review, 25 July 2014
Thank you for your review and kind comments following your recent stay for the Ironman Event from which I was delighted you found our staff to a very accommodating, especially our Food and Beverage Manager Sanjay. It is always pleasing for me when our Team have made a difference and I have passed your kind comments on to them, especially to Sanjay.

I was pleased that you found our information pack useful and that all the facilities we had in place worked well for you.

Thank you for your recommendation and I hope to welcome you back to the Hotel for Ironman next year if not before. Once again thank you for taking the time to write.

Kind regards


Dieter Koch
General Manager
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London, England
Level 4 Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 21 July 2014

Staff were very friendly. Food was OK - breakfast fruit was gone off (fizzy!) but general standard was OK. Twin beds were on wheels, which travelled a bit during the night. Air conditioning mysteriously switched off during the night, each night, so it must be set to do this centrally. Our room seemed to be above the kitchen and we were woken at the start of breakfast service each morning. Housekeeper ignored the Do Not Disturb sign at 9.30am, knocking on the door and barging in at the same time. Car park was full but they were able to provide a complimentary space at the Euro car park across the road. In general, it was reasonable standard, but I wouldn't rush back. (Having said that, I wouldn't rush back to Bolton anyway, regardless of the hotel)

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank donstar086
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieter K, General Manager at Holiday Inn Bolton Centre, responded to this review, 25 July 2014
Thank you for your review and constructive feedback which is very much appreciated as it helps us to keep focused on what is important to you. I have noted all your comments and have asked the relevant department to investigate further and to take action where necessary. Please accept my apologies for any inconvenience which may have been caused. I would like to assure you that all comments are acted upon and used to improve the products and service we provide to our guests.

We do strive to deliver excellent customer service at all times and hope that you will continue to choose to stay with Holiday Inns again in the future.

Once again thank you for your comments.

Kind regards


Dieter Koch
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison, Wisconsin
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 21 July 2014

We were very disappointed with the hotel WiFi costing us money as we weren't staying a week there. The breakfast was great with a nice variety of foods. It is close to a nice large mall if you are in need of shopping.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scottfamily71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieter K, General Manager at Holiday Inn Bolton Centre, responded to this review, 25 July 2014
Thank you for your review following your recent stay. I was pleased that you found our breakfast was great with a nice variety of food and our rooms OK. We currently offer free WiFi to all IHG Reward Club Members which is free to join and offers members many benefits which can be used worldwide. I hope you find this information useful for any future reservations you may make with Holiday Inns.

I hope to welcome you back to the Hotel in the future when you are next in the UK and Bolton area and once again thank you for your comments.

Kind regards


Dieter Koch
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 July 2014

The standards expected of Holiday Inn were maintained. Good, quiet, clean room, free Wifi, good food, free car park and good access from dual carriageway. All one needs no difficulties. Online booking very convenient.

  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chalky_Bexley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieter K, General Manager at Holiday Inn Bolton Centre, responded to this review, 21 July 2014
Thank you for taking the time to write your review following your most recent stay from which I was pleased that everything met with your expectations and that we are able to provide all you need.

I hope to welcome you back to the Hotel in the not too distant future and once again thank you for your kind comments.

Kind regards


Dieter Koch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Midlothian
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 July 2014

Very disappointing. Having stayed in Holiday Inns across the world this place fell far short of expectations. In particular the bedrooms were small, dated and dingy. Food was average. Would not recommend or stay again.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank SnowyOwl21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieter K, General Manager at Holiday Inn Bolton Centre, responded to this review, 21 July 2014
Thank you for your review and constructive feedback following your recent stay. I was obviously disappointed to hear that your stay did not meet your expectations.

I would like to take this opportunity to assure you that all comments are acted upon and used to improve the products and service we provide to our guests.

Once again thank you for taking the time to write your constructive feedback.

Kind regards


Dieter Koch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 July 2014

I am on a business trip, I travelled from Scotland and had an accident (not serious, just a bump) on the way to the hotel but was a little but frazzled. Got my days for booking wrong so there was no reservation that I'd made through the third party website.....it was all a bit stressful.

Arrived at reception and the lady could not have been kinder, she even recognised my situation and offered me complimentary extras and I have to say as a lone female traveller I was genuinely touched by her concern and kindness. I even tried not to cry and feel sorry for myself!

I have a customer service background and I notice that every member of staff in this hotel, regardless of their role, makes eye contact with you (especially when you look fried like me). The room service staff were also really friendly and upbeat and its just such a welcoming relief from other non-personable places I have stayed in.

Rooms are nicely decorated and faultlessly clean and also a reasonable price.

If you want to feel like you are being looked after in somewhere comfortable and clean, then book here; there is a reason that so many posts are mentioning the staff.

  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank MissDebsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieter K, General Manager at Holiday Inn Bolton Centre, responded to this review, 18 July 2014
Thank you for taking the time to write your review and for your kind comments. I hope your car issues have been resolved and that you are fully recovered from the incident. I was delighted to hear that our Team Members were able to take away some of the stress you must have been feeling. It is always pleasing for me when our Team have made a difference to your stay and I have passed your comments on to them as I know they will be pleased to have made a difference.

Once again thank you for your review and recommendation. I hope to be able welcome you back to the Hotel in the not too distant future.

Kind regards


Dieter Koch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Bolton Centre

Property: Holiday Inn Bolton Centre
Address: 1 Higher Bridge Street, Bolton BL1 2EW, England
Phone Number:
Region: United Kingdom > England > Greater Manchester > Bolton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #6 of 13 Hotels in Bolton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Bolton Centre 3*
Number of rooms: 132
Official Description (provided by the hotel):
Holiday Inn Bolton Centre is within easy reach of the M6, M61, M62 and M60 motorway networks making us ideally situated for both business and leisure. A large hotel boasting 132 bedrooms including 7 Executive bedrooms all with individually controlled air-conditioning. For conferences and events, Holiday Inn Bolton Centre can accommodate upto 340 delegates. We will ensure your conference, function or event runs like clockwork. Our superb facilities include wireless internet access. So for a successful conference in Bolton , look no further. We also boast the perfect venue for civil ceremonies and weddings in Bolton with our very beautiful Cloisters suite, a converted church and hidden jewel of the North West. And for a place to dine, the stylish Lounge Bar and Restaurant offers cuisine to suit all. The hotel has fitness facilities. Local attractions include The Macron Stadium, home to Bolton Wanderers, Old Trafford, home of Manchester United and City of Manchester Stadium, home of Manchester City FC the Trafford Centre, is close by aswell as other places of interest such as Media City, Bury, Blackburn, Horwich, Chorley, Manchester, Oldham, Heywood, Rochdale and Darwen. In accordance with English law this hotel is non-smoking throughout. ... more   less 
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Also Known As:
Holiday Inn Bolton Centre Hotel Bolton
Bolton Holiday Inn

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