Following a day of travel, we returned to the hotel 8pm to go to bed. When we entered our room, we were aware of thumping music from below us. We could hear the song lyrics in our room ( we couldnt even hear the tv properly over it). We went back downstairs to the reception area. Another guest was complaining about the noise in his room and he was told that there was a wedding on at the hotel. When the guest asked why the wedding guests staying at the hotel were not put into the rooms above the wedding reception, he was told by the manager that no wedding guests were staying at the hotel.
We stayed in the bar area to watch tv for an hour, before going back to our room at about 9.30pm. The noise was still excessive. The floor was even vibrating with the thumping music. We phoned down to reception and were told that there was nothing that could be done as there was a wedding on. I asked to speak to the manager. He said he would ask for the music to be turned down. After 20mins there was still no change to the volume of music. I phoned the manager again. He said there was nothing more he could do. I then asked to move room. He said this was impossible as the hotel was fully booked. He said that there were no rooms as they had been booked out by the wedding guests. This totally contradicted what he had told a hotel guest earlier that evening. He also said that if we had read the hotel website, we would have seen a comment about it being a city centre hotel and guests should expect some noise from such a location!!!!!!! He said the only thing he could do was refund £20. He then said he could find us another hotel in the area. By this time, it was after 11pm.
After considering this option we decided that, as there was no chance of us sleeping with the thumping music continuing, we would be better off in another hotel. I phoned the reception manager back and asked him to find us a new hotel. He phoned back within 10 mins to say he had miraculously managed to find us another room in the hotel and we could move there for the night. He also said he would take a note of everything that had happened. We stayed in a room on the fourth floor that night.
The following morning, when we checked out, the reception manager on duty that morning said was unable to give us the promised refund as there was no record of what had happened. He said he would speak to the reception manager on duty on Saturday night and follow it up. We are still waiting for this to be resolved.
I never complain and never write to tripadvisor...but this whole situation is crazy and has made me really angry. To be totally honest, this has nothing to do with the money. I am only continuing to pursue a refund as I am not prepared to let what has happened go. I have never experienced such things happening in a national hotel chain and am disgusted that it is now 6th November and this matter has not been resolved. It is utterly ridiculous to expect paying guests at a hotel to out up with that volume of noise. Furthermore, to comment to a paying guest that guests should expect noise in a city centre hotel as justification for a wedding reception blaring music from the hotel itself is also ridiculous. I am also not convinced that the hotel was full to capacity that evening as we saw very few other guests.
the room was fine - but I will never go again!!!!
- Official Description (provided by the hotel):
- Holiday Inn Bolton Centre is perfectly located in the heart of the North West within easy reach of the M6, M61, M62 and M60 motorway networks making us ideally situated for both business and leisure. A large hotel boasting 132 bedrooms, conference and event suites that can accommodate up to 350 delegates. Our venue is perfect for civil ceremonies and weddings in Bolton with our very beautiful Cloisters suite, a converted church and hidden jewel of the North West. For a place to dine, the stylish Lounge Bar and Restaurant offers cuisine to suit all. Local attractions include The Macron Stadium, home to Bolton Wanderers, Old Trafford, home of Manchester United and City of Manchester Stadium, home of Manchester City FC the Trafford Centre, is a short drive away. Other places of interest include Bury, Blackburn, Horwich, Chorley, Manchester, Oldham, Heywood, Rochdale and Darwen. I ... more less
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- Also Known As:
- Holiday Inn Bolton Centre Hotel Bolton
- Bolton Holiday Inn