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“Hotel fine but.......”

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Premier Inn Bolton West Hotel
Ranked #5 of 13 Hotels in Bolton
Certificate of Excellence
Newcastle
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Hotel fine but.......”
1 of 5 bubbles Reviewed 24 June 2013 via mobile

The hotel staff were friendly and helpful, room clean and comfy but then the bad news. The pub / restaurant next door is a disgrace, dirty tables and with only one bar staff on duty at 19:30 almost impossible to get any service. The pub is in a very poor state of repair, wall paper peeling off and plaster needed in the ceiing above the bar, goodness knows what the kitchen was like! front of house is normally a good indication and this really wasnt good. Ended up with a KFC drive thru.
I will not be staying here again and would prefer a slightly longer drive to work/ site in the morning if it means having a good relaxing meal in the eveining .
Sorry Premier inn but the no matter how good the hotel is your partners at the restaurant have let us all down badly.

Stayed June 2013, travelled on business
Helpful?
1 Thank Dolittletoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Bolton West Hotel, responded to this review, 27 June 2013
Thank you for your review. At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants. We sincerely apologise that on this occasion we failed provide this. Please be assured that your comments will be duly followed up by Guest Relations and the Management Team at this hotel. We hope to welcome you back to Premier Inn in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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251 reviews from our community

Traveller rating
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    82
    28
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    12
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (40)
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English first
Bideford
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 24 June 2013

Not premier inns fault but noisy guests made it hard to sleep get a room away from inside doors or u will hear them banging closed at night it was a saterday so we heard people coming in till early hours if the morning butreally helpful staff

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Erika121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denbigh, United Kingdom
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 23 June 2013

everything about this hotel is excellent, its a pity the adjoining pub didn't have the same cleanliness, evening meal and breakfast was very good, really enjoyed the food, but my partner went to the ladies after breakfast and said they had not been cleaned from the night before, and the waiting time at the bar was very long(one member of staff serving) apart from that we enjoyed our stay at this premier inn.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank specific
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 23 June 2013

Jenny on reception was really friendly, welcoming and helpful. The rooms are typical Premier Inn fayre, clean and comfortable. What a shame that the pub attached isn't up to the same standards. The staff in the pub were friendly but unfortunately the place is in dire need of renovation, looking tired and tatty. We had to clear glasses off the table that we wanted to use and all of the other empty tables were covered in glasses and plates from previous customers too. We witnessed one table that had leftover food on it when we arrived and still had the same leftovers there when we left over an hour later. I asked the bar staff if they were busy but their response was "no this is about normal for us" so no excuse there for the state of the tables. My rating is for the Hotel as I don't want to reduce their rating by scoring them lower because of the pub, we didn't bother going for breakfast in the pub because we were so disappointed by our experience from the night before.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RickJ2903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
72 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 25 May 2013

Really lovely room - clean bright, good size, Friendly staff. Don't be put off by the outside appearance! Wifi is available but only 30 mins are free. Cost for 24hrs £3 which is not too bad. Easy access to road system round the Reebok

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redditch, United Kingdom
1 review
5 of 5 bubbles Reviewed 22 May 2013

Reception by Adele was fantastic, Really helpfull. She rearanged our room when it was seen that we were disabled, and was totaly on the ball. She even gave us directions to the crematorium. Brilliant!




  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dusty H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Telford
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 18 April 2013

The staff were all friendly and helpful both in the hotel and adjoining pub. We had a very enjoyable stay as we were there for a wedding reception. We didn't sample the breakfast after a late night, but the lunch we had on arrival was excellent value for money. My only word of warning is if you are heading to the hotel past the Reebok Stadium, the car park entry is hard to find as it is down a side road to the right of the pub.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RA_Bills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Bolton West Hotel

Property: Premier Inn Bolton West Hotel
Address: 991 Chorley New Road | Horwich, Bolton BL6 4BA, England
Region: United Kingdom > England > Greater Manchester > Bolton
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #5 of 13 Hotels in Bolton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Bolton West Hotel 3*
Number of rooms: 60
Official Description (provided by the hotel):
Whether you're heading to the North West on business, cheering on your team at the Reebok or toasting the happy couple, the Premier Inn Hotel Bolton West puts you in a great spot to relax and get ready for your big event. And there's so much to see and do nearby, you can really make a break of it. You'll be less than a mile from the Reebok Stadium and Bolton Arena, a short drive from the West Pennine Moors and near enough to zip into Manchester for the day. Then, after the main event, enjoy a hearty meal at our on-site restaurant and a well-earned rest in our big, comfy beds. This Premier Inn is located near a major road, bedrooms are insulated to minimise noise. This Premier Inn does not have air conditioning. Please note that all twin rooms at this hotel consist of a double bed and a single sofa bed. Directions: M61(J6), follow dual carriageway to Bolton/ Horwich past Reebok Stadium on left. Continue to roundabout and take 2nd exit. Take 1st left down Austins Lane and enter hotel through rear access. Next to the Beehive. Transport and local information: Reebok Stadium Football Rivington Pike Country Park Bolton Arena Events Horwich Parkway Train Station 0.5 mile ... more   less 
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