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“Mid Week Break”

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Hilton Milton Keynes
Ranked #18 of 35 Hotels in Milton Keynes
Reviewed 16 May 2014

My girl friend and myself were treated to this hotel by her parents who have previously stayed at this hotel and recommended that we should. The whole process from arrival to departure was excellent with friendly efficient staff at all times.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Jacob R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ADonmez, Manager at Hilton Milton Keynes, responded to this reviewResponded 27 May 2014

Dear Jacob R,
Thank you for your very kind feedback following your recent stay with us at Hilton Milton Keynes and your 5 star ratings. Also ‘Thank you’ to your girlfriend’s parents for their recommendations.
We are so pleased to hear you enjoyed your stay and had such great experience! We strive to give our guests the best experience possible. And once again we appriciate for taking time to write such a nice review for us. Your comments will be shared with all our team members.
Reviews such as yours help to reward the team as they are recognised for their hardwork and dedication.
We truly look forward to welcoming you back to Hilton Milton Keynes for another great stay!
Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,023 - 1,029 of 1,593 reviews

Reviewed 16 May 2014

Have stayed here regularly and will continue to do so as I've never had a problem. Reception staff are always polite and friendly and respond to requests quickly. Bedrooms are clean, training rooms and facilities good with great support during the events. Restaurant staff are excellent as is the food seelction and quality.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ADonmez, Manager at Hilton Milton Keynes, responded to this reviewResponded 27 May 2014

Dear David R,
Thank you for your very kind feedback and your loyalty with us at Hilton Milton Keynes and your 5 star ratings.
We are very proud to have such great Team to be able to make you feel welcomed and delivered your requests with great pleasure at all times. It is your wonderfull comments that make our team to go further and beyond with their service. We are also delighted that your rooms were satisfactory and enjoyed your event. Our Head Chef and Team Members in the Restaurant were very happy to hear that you also enjoyed our food and Restaurant service.
We truly look forward to welcoming you back to Hilton Milton Keynes for another great stay and events!
Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2014

The team makes the difference at this Hotel. Nothing much to any of them. They always smile, Happy ( Not sure what the Manager is giving to them) Food specially Breakfast buffet really good, Plenty Choice. In room Dining, Dinner at the Restaurant was delicious. Just Go and Enjoy

  • Stayed: May 2014, travelled with friends
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank AMi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ADonmez, Manager at Hilton Milton Keynes, responded to this reviewResponded 27 May 2014

Dear AMi M,
Thank you for your very kind feedback following your recent stay with us at Hilton Milton Keynes.
We are very proud to have such great Team to be able to make you feel like home. It is your wonderfull comments that make our team to go further and beyond with their service. We are also delighted that you enjoyed our Breakfast Buffet and all.
And once again we want to Thank You for taking time to write such a nice review. Your comments will be shared with all our team members. Reviews such as yours help to reward the team as they are recognised for their hardwork and dedication.
We truly look forward to welcoming you back to Hilton Milton Keynes for another great stay!
Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2014

This is a great hotel in lovely landscaped surroundings. It is hard to realise that it is in a city as the whole atmosphere is peaceful and relaxing. We would not hesitate to use this hotel again if we visited Milton Keynes again.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
2  Thank jaygee1943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ADonmez, Manager at Hilton Milton Keynes, responded to this reviewResponded 27 May 2014

Dear Jaygee 1943,
Thank you for your very kind feedback following your recent stay with us at Hilton Milton Keynes.
We are so pleased to hear you enjoyed your stay and our location and had such great experience! We strive to give our guests the best experience possible. And once again we want to Thank You for taking time to write such a nice review. Your comments will be shared with all our team members.
Reviews such as yours help to reward the team as they are recognised for their hardwork and dedication.
We truly look forward to welcoming you back to Hilton Milton Keynes for another great stay!
Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2014

The staff were Happy, helpful and Caring at anytime to all during our Stay. Rooms are Tired, Jacuzzi out of order. Health club was relaxing but would have been better with Jacuzzi. Breakfast Great, Chef was doing Fresh eggs, Plenty Choice and Love the team as they were really smiling and Happy. Dinner was delicious. Would stay in the future because of the team and Standard and Recommend

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Jiyebos S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ADonmez, Manager at Hilton Milton Keynes, responded to this reviewResponded 27 May 2014

Thank you for posting a review on TripAdvisor regarding our hotel.
We are very proud to have such great Team to be able to make you feel like home. It is your wonderfull comments that make our team to go further and beyond with their service. We are also delighted that you enjoyed our Breakfast Buffet and all. Your comments will be shared with all our team members.
I was sorry to learn that you were not entirely satisfied during your recent stay at our hotel. Please accept my sincere apologies for any disappointment caused. We are continuously working in order to improve our facilities. I will definitely take your comments on board and let relevant departments to investigate.

We all very much hope to have the pleasure of welcoming you back to Hilton Milton Keynes when you are next over from London.
Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014

Having stayed at many Hilton Hotels across UK and Europe, Milton Keynes doesn't even come close. It certainly is not of Hilton standard. Travelodge maybe, but certainly not a Hilton.
The hotel is extremely tired looking and worn and going by the look of some of the staff, even they are looking tired. The hotel needs a major re-vamp and upgrade in order for it to be called a Hilton. The bedrooms were below average, we booked a Deluxe Room at a cost of £179.00, very disappointing. I've stayed in better and cheaper hotels and got higher quality. It certainly wasn't of Deluxe Quality room.
Breakfast was average, nothing to get too excited about. Certainly not worth the extra £10 per person that we paid on check in.
Reading past reviews, it is all a very mixed bag but then you read some that are just way over the top and sound like they have come straight from the staffs mouths. Nothing like trying to promote and push your hotel.
Advice if any, you need to listen to the majority of the reviews and do a major upgrade on all bedrooms or at least those you class as Deluxe. The furniture was out dated and the colour co-ordination was ghastly.
Only positive note really was the free car park and swimming pool. Friendly staff on hand in the gym and pleasant to speak with.

  • Stayed: April 2014, travelled as a couple
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Thank Lisa E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ADonmez, Manager at Hilton Milton Keynes, responded to this reviewResponded 27 May 2014

Dear Lisa E,
Thank you for taking your time to give us a feedback after your recent stay at Hilton Milton Keynes.

It’s disappointing to hear that this time your visit did not meet your expectations. We are sorry to hear that your stay was uncomfortable, we would have welcomed the opportunity to have met you during your stay and discussed your room preferences. We have recently under gone refurbishment of our lobby and bar which offer a modern look, and are pleased to be having updating/refurbishment of some of our bedrooms.

Our facilities are in line with our brand offerings. We would always ask for you to let us know any issues you experience whilst in the hotel so that we may get the opportunity to rectify them to your satisfaction.

Your dissatisfaction with our hotel is one thing, but to claim that we are essentially fabricating the truth by massaging our reviews is another. We do hope that all of our guests walk away from our hotel with positive sentiments, however do understand that sometimes that is not the case and understand that this page is the perfect portal for them to voice their concerns. We listen to those concerns and react accordingly at the hotel level. We do receive positive reviews that are genuine, and are from guests of the hotel who are completely satisfied with their experience. We like to think that this is because of our continued commitment to excellence. If you take a closer look at the guests who rate us highly, you will see that they’ve reviewed multiple, if not hundreds of hotels. We clearly do not control their reviews, beyond providing the services they need when they walk through our doors. We can only apologise for the fact you were not impressed with your stay and as a loyal Hilton customer we value your opinions and business and are sincerely disappointed we have lost your loyalty and trust.

I have shared your valuable comments with the team who were delighted about your appreciation of their service and recognition.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2014

This was a one night break which included breakfast, a three course evening meal, a bottle of wine and tickets to Bletchley Park. All in all excellent value.

In the absence of being able to give this hotel three and a half stars I feel it is worth going up to 4 rather than downgrading to three.

The hotel is in quite an isolated spot. The entrance leads to a light and airy reception area with the bar/lounge ahead. On checking in we had been allocated a double room, but this was quickly changed to twin which was our request. The staff were very welcoming and they checked which wine we required and did want it in our room or with dinner.

Our room was located down a corridor which consisted mainly of meeting rooms. I think there were only three bedrooms in this section. When we opened the door there was a strange smell in the room - I'm not sure if it was from smoke. We opened the window to air it off. Unfortunately this did not remove the smell but after a while we became accustomed to it and didn't notice it - until you left and then returned to the room.

The room was ok but seemed to be one of the older ones. I understand the rooms are being refurbished. A very short lead on the hairdryer.

Dinner was good, again with very obliging, attentive staff and we had similar exemplorary service at breakfast.

The stars of this hotel are the staff. All we came into contact with were extremely pleasant.

  • Stayed: May 2014, travelled with friends
    • Value
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1  Thank CarolNorthYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ADonmez, Manager at Hilton Milton Keynes, responded to this reviewResponded 27 May 2014

Dear CarolNorthYorkshire,

Thank you for taking the time to provide us with your invaluable feedback. Whilst I was pleased to learn that the team treated you well and that you enjoyed all that our wonderful location had to offer, I was sorry to learn that you were not entirely satisfied during your recent stay at our hotel. Please accept my sincere apologies for any disappointment caused. We are continuously working in order to improve our facilities. I will definitely take your comments on board and let relevant departments to investigate.

I am also pleased to hear that you enjoyed the Dinner, Breakfast, Wine and the team members attentiveness and helpfullness made you feel welcomed.

We have made sure to pass on your wonderful comments to our team members. Reviews such as yours help to reward the team as they are recognised for their hardwork and dedication.

Once again, many thanks for your feedback and we hope to welcome you back to Hilton Milton Keynes in the not too distant future.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Milton Keynes

Address: Timbold Drive, Kents Hill Park, Milton Keynes MK7 6HL, England
Phone Number:
Region: United Kingdom > England > Buckinghamshire > Milton Keynes
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Luxury Hotel in Milton Keynes
Price Range: £54 - £130 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Milton Keynes 4*
Number of rooms: 138
Official Description (provided by the hotel):
Just 30 minutes from Luton Airport and the M1, Hilton Milton Keynes is the ideal base – just four miles from the town center and less than three miles from Stadium MK. From our relaxed and comfortable Lounge to keeping fit at our Fitness Room, you’ll find all the amenities and services you need to relax. In Milton Keynes for business? We offer meeting and event space for up to 300 guests. Plus, with inviting guest rooms and suites, you can count on us to provide the comfort you need on the road. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Hotels.com, TripOnline SA, Expedia, Evoline ltd, Ebookers, 5viajes2012 S.L., getaroom.com, HotelQuickly and Cancelon so you can book your Hilton Milton Keynes reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Milton Keynes Hotel Milton Keynes
Hilton International Milton Keynes
Milton Keynes Hilton
Hilton Milton Keynes Buckinghamshire

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