Having recently stayed here I felt compelled to write a review - not to get a ‘gesture of goodwill’ - so please excuse the vagueness of the details of our stay. More than anything I would really like my points to be noted and improvements made.
Firstly, the restaurant is not open as advertised. It closes at 9pm not 10pm as stated on both the website and literature in the room. If it has been like this for a while (which I am led to believe is true) then why not update the information to reflect this? Yes, there is food available in the bar but there are very few suitable tables to eat at, making the only other option room service.
Next, the wifi. Extortionate describes it quite well - £14.99 per day! Free wifi for loyalty card holders doesn’t really cut it, especially when most other hotels offer free wifi in all areas. Connection is shocking too, keeps dropping and having to reconnect and enter password again and again. Disappointing.
The rooms - tired, shabby, neglected, poorly equipped, not that clean. Our ‘suite’ was a disappointment, the only positive being the size of the room. The bed was creaky, carpet dirty (old), furniture dated. Lack of sockets made it impossible to plug in and charge all the necessary tech that everyone brings on a trip these days - some of the sockets are a different shape only to fit the lamps, just one socket by one side of the bed. Even the hotel alarm clock wasn’t on the bedside table - it was next to the tv on the other side of the room!!! I couldn’t dry my hair in front of a mirror as there wasn’t a socket close enough to plug it in nearby. No fridge/minibar in the room either - not that bothered about the minibar but lack of fridge is a shame especially in warmer weather.
The bathroom didn’t even have a dental kit, nor did reception - £3 for a toothbrush in the lovely vending machine didn’t really add to the Hilton experience we are usually accustomed to. Lack of tumbler to put toothbrushes in meant we only had one glass to drink from - we had hoped housekeeping might give us another but no (yes we could have asked for one but we never saw anyone to ask). Across the entirety of our stay the toilet roll was not replaced, in the end we helped ourselves from a housekeeping trolley in the corridor!
The toilet in our room was constantly running water (yes we could have reported it, but didn’t really want to have people in the room while we were out) - we had hoped housekeeping would notice and alert someone to fix it, but no!
No air conditioning, meaning the rooms are very hot in warmer weather. Not particularly impressed to come back after a day out to find our window left open by housekeeping - it was very difficult to close without slamming very hard and meant there were more insects in the room to get caught in the cobwebs!
Sadly housekeeping is letting this hotel down. Our room was not very clean, there were many cobwebs around the coving, one of which had a crispy daddy-long-legs caught in it. The bathroom floor needed a good sweep and the carpet in the room was stained and didn't feel very clean either. The bed was ’made’ one day looking like someone had just got up from one side - it seemed one side was made and the other the duvet just pulled over - the bottom sheet was wrinkled and the pillow hadn’t even been plumped! The stairways between floors smell damp, the carpet is disgusting in these and we observed litter left in these for days at a time before being removed.
The hotel only seems to own one luggage trolley. It had vanished into thin air on the day we were checking out, so we had to make a number of trips backwards and forwards from room to car to take all the luggage out - there is also no concierge to help so if the trolley is there then be prepared to manoeuvre it yourself to your room.
Now to the positives!
The staff in this hotel are excellent. Nothing is too much trouble, they are all pleasant and polite and very helpful. To be honest they make this hotel, and don’t fit the impression you get from the rooms. This applies to reception, bar and restaurant staff alike.
The food is also good here, although at times there seems to be some poetic licence taken with the menu. The same meal ordered on different nights was completely different (good but different!). There is a good spread at breakfast and quite a choice on both the bar and restaurant menus - plenty enough for all to be satisfied.
In summary, it would be offensive to Travelodge/Premier Inn to compare this hotel’s rooms to theirs (as I would say they both are better), but this hotel is more Travelodge/Premier Inn than it is Hilton. The staff and food do deserve this name, but work is needed on the rest. Won’t be staying here again.
- Official Description (provided by the hotel):
- Just 30 minutes from Luton Airport and the M1, Hilton Milton Keynes is the ideal base – just four miles from the town center and less than three miles from Stadium MK. From our relaxed and comfortable Lounge to keeping fit at our Fitness Room, you’ll find all the amenities and services you need to relax. In Milton Keynes for business? We offer meeting and event space for up to 300 guests. Plus, with inviting guest rooms and suites, you can count on us to provide the comfort you need on the road. ... more less
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- Also Known As:
- Hilton Milton Keynes Hotel Milton Keynes
- Hilton International Milton Keynes
- Milton Keynes Hilton
- Hilton Milton Keynes Buckinghamshire