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“Appalling service”

Browns Brasserie & Bar
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Ranked #48 of 556 Restaurants in Milton Keynes
Price range: US$12 - US$37
Cuisines: European
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Restaurant details
Dining options: After-hours, Breakfast, Dinner, Reservations
Description: Browns Brasserie & Bar Milton Keynes is on Midsummer Boulevard, one of the main east-to-west routes of the city. It’s a short distance from Milton Keynes Central Station, and is close to the theatre district and Midsummer Place, a shopping mall that houses many top retail outlets. Browns is a spacious restaurant and brasserie with a lovely bar area and a truly relaxing atmosphere. Drop in for coffee or a cold drink to refresh you after a shopping spree, or join us for dinner and cocktails before heading out to the theatre. The perfect place to celebrate a birthday, work party or a Hen do. We can also accommodate private parties for up to 150 people.
Reviewed 27 April 2014

Booked a table for two for breakfast at 10.30 today (Sunday 27th April). We arrived and were sat down at 10.20; ordered bacon, eggs and toast, and by 11.15 (55 minutes later!) still no sign of breakfast.

We got up and walked out in the end - seriously bad service.

1  Thank sparkind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranjit S, Guest Relations Manager at Browns Brasserie & Bar, responded to this reviewResponded 1 May 2014

Dear Kifroker,

Many thanks for taking the time and sharing your thoughts regarding your most recent visit to Browns Restaurant in MK. I am very disappointed that you had to wait a long time to be served. For this I would like to apologise.

Let me assure you we do care about what our guests think and we always listen to your comments to improve our standards.

I will certainly look into this and share your feed back with our team so that a similar situation doesn't occur again.

I would appreciate if you could give us a call to discuss your visit.

This will give us an opportunity to restore your faith in Browns.

Kind Regards,

Katie Staveley

Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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379 - 383 of 498 reviews

Reviewed 19 April 2014

It would seem the art of tending to a bar has been lost at Browns in MK. After ordering a cocktail in front of 3 male staff members all staring at my girlfriend's cleavage, she was then invited to shake the mix of her drink to presumably provide them with some sort of a show, much to their amusement.
Cocky, lecherous, unprofessional staff. I expect that kind of behaviour from the opposite side of the bar, if at all. Thanks for nothing.

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1  Thank Wev1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrownsMKmgr, Guest Relations Manager at Browns Brasserie & Bar, responded to this reviewResponded 2 May 2014

Dear Wev1


Many thanks for taking the time and sharing your thoughts regarding your most recent visit to Browns Restaurant in MK. I am very disappointed that you had a poor visit and that this situation occurred.

Let me assure you we do care about what our guests think and do take these matters very seriously and who ever was involved will be dealt with in-house.

I will certainly look into this and share your feed back with our team so that a similar situation doesn't occur again.

I would appreciate if you could give us a call to discuss your visit, and to get some more information on the evening so I can take it further.

This will give us an opportunity to restore your faith in Browns.

Kind Regards,

Katie Staveley

Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2014

There was definitely a buzz about the place on Saturday night, the bar was heaving, and the restaurant was filling up. The food was good, but pricey and the service was quick. We were well looked after. As the evening progressed however that buzz turned into a clamour, but everyone seemed to be enjoying themselves.

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Thank cowpersoak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2014

We met some dear friends here on a Saturday night 2 weeks ago, I have to say that we were seated quickly and drinks arrived promptly. However it did take us a while to order as we were talking but once we had decided it take an age to get our food. The starters though were extremely tasty but again a huge wait till the next course arrived. The food was good and our waiter was wonderful however the kitchen must have been understaffed as the orders were backed up and slow coming out, The acoustics are not great as there are no soft furnishings and there were a few large tables in which meant it was very noisy, we ended up shouting to each other, also it is on the pricier side of local restaurants. All that said we would return but probably during the week next time.

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Thank Helen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2014

Took advantage of their two for the price of one breakfast deal. Two full english breakfasts for £9.

Freshly cooked and great quality ingredients. Very attentive and helpful waiter.

I expected a wait for our food as, unlike many places, they clearly cook to order rather than keep it cooked ready. However for a weekday breakfast I do feel it took rather too long.

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Thank TheWheelerMK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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