We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Basic....”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Novotel Milton Keynes
Ranked #7 of 35 Hotels in Milton Keynes
Certificate of Excellence
GreenLeadersBronze level
Reviewed 3 August 2014 via mobile

We stayed here as the hotel we had pre booked had sadly flooded, the mecure- which is an amazing hotel btw. We stayed in a executive room at the Novotel Milton Keynes and it was beyond basic and would of preferred a premier inn to be honest. I have read the other reviews and don't know how it has such good reviews? I'm not at all fussy, I like camping and have travelled the world staying in huts so I'm not the type of person to moan. The hotel location is good, near to the centre which is handy, and looks well presented from the outside. As you walk in the decor is modern and clean. The lady with red hair behind the front desk is really lovely and a shame that the other staff aren't as kind and friendly as her. We checked in and was told how the first lift wasn't working, which wasn't an issue for us but if your disabled just a note to telephone ahead to check this lift is working as there are some steps to get to the next lift.
The corridors are a little aged and the carpets could do with a good clean, maybe a splash of paint? Arriving at our executive room, had the label on the door, walk in and it was like stepping back in time? Old dirty carpets, pebble dash design toilet, separate from shower room and sink? So unable to wash your hands if some one is using the shower and they've locked the door? Just all very basic... Nothing special, we were treated to one free bottle of water! Treat to our room I guess? We noticed the pool on the way in and phoned reception to ask if we could use the pool and they said yes but we had to wait because it was full... They would telephone us back... Sadly the nice red haired girl had left the front desk and a useless man was there instead, date 2nd August 2014 afternoon/ evening if the company are interested in which member of staff this gentleman is... So after 45min no phone call... We ring again... No it's still busy... Ok so another 45min no we still aren't allowed in... Great? So we decided to order room service for tea, was alright but cold on arrival, the gentle man delivering the food was nice. Luckily we had a taste card to get 50% off the food bill, very lucky as it wasn't worth £50.
As I pulled out the chair to sit on I noticed lots of stains... Brown stains... And a few white :/ I daren't imagine what they were so covered it with a towel and sat down to eat and think of that... The stains were on both seats and looked very much like something you would wipe on toilet paper. This executive room really is top dollar? Not!
The shower was old dated and peeling flooring inside. Toilet paper very thin, and I know this is petty information but so thin you end up using lots more.
The bed was very comfortable so one bonus!! No view from the window. Stains on the sofa bed too. Charge of £2.50 if I wanted another bottle from the fridge.. No thanks.
We had already paid for breakfast in bed and that arrived on time, good. Looked average but as I cut into the sausage it was raw inside, I'm pregnant and obviously could not eat this nor could anyone else who doesn't want to be seriously ill. Made me fed up as I thought "what else?" So I ate the toast and jam, jam was nice and the bread well made me giggle was only toasted on one side? But that didn't bother me just thought how useless that you can't even toast a piece of bread? Also holes in the towels used for the shower, would recommend taking your own really if they're all like that? So we never were "allowed" to use the pool so I can't comment on that, it may be it's saving grace but well never know. Also the useless gentle man on the front desk was meant to telephone us back and tell us when it would be available that evening... Never received the call... He was also supposed to telephone us back about an enquirey we had about the food before we ordered the evening meal, never did?! But we got through to the nice people at the restaurant and they were very helpful. I would recommend that the manager of the Novotel Milton Keynes reviews this gentlemans contract and maybe gives the lady with the red hair a pay rise for having to do all the work. But hey ho?!
I was so glad to leave earlier today! Will never stay in a Novotel again, this wasn't our choice this time and will certainly never be our choice in the future. Good luck if your going there, hope you get a cheap deal as it isn't worth it otherwise, and seriously don't stay in the executive room it isn't worth it at all. Book a premier inn if your on a budget you'll get a much better service and towels without holes and nice warm cooked food. I highly recommend the mecure we stayed in previously if your going to the area. Beautiful hotel, really helpful friendly staff and the grounds are lovely, worth every penny.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank kazenc2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NMKGM, General Manager at Novotel Milton Keynes, responded to this reviewResponded 4 August 2014

Dear kazenc2002,

Thank you for providing feedback on your recent stay with us when you were relocated from Mercure Parkside. I can imagine you would have been disappointed to have a different stay than you were originally expecting at Parkside, and more so with things being less than either of us would have hoped for. We wish you pleasant travels on your next trip, and best wishes with your impending birth!

Kind regards,

Rob Unson
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,206)
Traveller rating
Traveller type
Time of year
Language

587 - 593 of 1,206 reviews

Reviewed 2 August 2014

i stayed here last night with the family and we had a fantastic time

The staff were incredibly helpful in looking after my son's medication which is very rare.

The room was very clean and comfortable, with a perfect pool for my son.

100% will be staying there if in MK again.

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Ceri g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NMKGM, General Manager at Novotel Milton Keynes, responded to this reviewResponded 4 August 2014

Dear Ceri g,

Thank you for your praises. I was pleased to see the staff looked after you and your son so well. We look forward to welcoming you back next time your travels take you to MK.

Kind regards,

Rob Unson
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2014

Fine, is probably the best way to describe this hotel, it's nothing special, but not offensive either.
There is free car parking which is a huge bonus in a fairly central area of Milton Keynes, with ample spaces, it's also very quiet. Service from reception staff was good, and the room was spacious with a large comfortable bed. Everything was clean and well presented, there was plenty of hot water and large towels.
Breakfast was pretty average, buffet style, with lots of choice, but none of it was terribly appetising.
I think for the price it was good, and would only stay for a night, or if on business again.

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Ponytail186
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NMKGM, General Manager at Novotel Milton Keynes, responded to this reviewResponded 4 August 2014

Dear Ponytail186,

Thank you for your comments. We are glad to see most of your needs were met, and I will review your comments with the chef to ensure we make any necessary improvements to breakfast!

Kind regards,

Rob Unson
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014

A clean modern hotel with friendly staff. A lovely swimming pool. We had a family room which was very comfortable and spacious with a separate toilet. Breakfast was excellent with plenty of choice. The hotel was very close to Gullivers Land and Willen Lake. Plenty of parking space.
I could not find fault for a hotel of this type and terrific value - would definitely stay again.

Room Tip: Room 49, a family room was spacious and overlooked woods.
See more room tips
  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Tony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NMKGM, General Manager at Novotel Milton Keynes, responded to this reviewResponded 4 August 2014

Dear Tony H,

Thank you for providing feedback on your recent stay, we are pleased to hear you enjoyed your stay with the grandchildren and hope to welcome you all back again soon!

Kind regards,

Rob Unson
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014

Clean and nicely presented. We used this hotel for sleeping in, mostly but have to say that staff were friendly and helpful. Pool and gym were modern and ideal for singles couples ohir familys. Highly recommend.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Kathy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NMKGM, General Manager at Novotel Milton Keynes, responded to this reviewResponded 30 July 2014

Dear Kathy H,

So great to see we suited your needs during Silverstone so well. With the events based there becoming more and more popular we look forward to welcoming you back again soon.

Kind regards,

Rob Unson
General Manager
Novotel Milton Keynes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014

  • Stayed: July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Graham W
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NMKGM, General Manager at Novotel Milton Keynes, responded to this reviewResponded 30 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 26 July 2014

Stopped here on business for two nights on business in July 2014.

Pros:
Staff very friendly and helpful.
Nice restaurant & bar
Small - but excellent fitness room with modern equipment in tip-top condition
Indoor swimming pool
Variety at breakfast
Free wifi

Cons
No smoking property
Location - it's an half hour walk, through housing estates to The Hub (the main restaurant and bar district in Central Milton Keynes).

Nonetheless, I regularly stop in this sort of hotel and thought it was one of the best of its type.

  • Stayed: July 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank LingfieldGambler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NMKGM, General Manager at Novotel Milton Keynes, responded to this reviewResponded 29 July 2014

Dear LingfieldGambler,

Thank you for your recent review of Novotel Milton Keynes. We are pleased to have registered a fair few items on your 'Pros' list and look forward to welcoming you back again soon.

Kind regards,

Rob Unson
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Milton Keynes hotels
3.4 mi away
DoubleTree by Hilton Hotel Milton Keynes
2.6 mi away
Holiday Inn Express Milton Keynes
1.7 mi away
Mercure Milton Keynes Abbey Hill
Mercure Milton Keynes Abbey Hill
#3 of 35 in Milton Keynes
954 reviews
Show Prices
Show Prices
Show Prices
1 mi away
Jurys Inn Milton Keynes
Jurys Inn Milton Keynes
#4 of 35 in Milton Keynes
1,452 reviews
1 mi away
Holiday Inn Milton Keynes Central
3.5 mi away
Hilton Milton Keynes
Hilton Milton Keynes
#16 of 35 in Milton Keynes
1,586 reviews
Show Prices
Show Prices
Show Prices

Been to Novotel Milton Keynes? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Milton Keynes

Address: Saxon Street, Leyburn Court, Heelands, Milton Keynes MK13 7RA, England
Phone Number:
Region: United Kingdom > England > Buckinghamshire > Milton Keynes
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Milton Keynes
#4 Romantic Hotel in Milton Keynes
#4 Family Hotel in Milton Keynes
Price Range: £40 - £126 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Novotel Milton Keynes 3*
Number of rooms: 124
Official Description (provided by the hotel):
Check in and relax at family-friendly Novotel Milton Keynes hotel in a quiet location on the edge of Stanton Wood, a four-minute drive from town. Start your day with a hot buffet breakfast in our cosy restaurant. A session in the sauna and a dip in the heated indoor pool are a great way to re-energise at Novotel. Please be aware that we have a Parking Management System to secure the our parking. You would need to register your car in reception. Have an sparkling stay!!! Novotel Milton Keynes stay ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, TripOnline SA, Hotels.com, Expedia, Evoline ltd, Ebookers, 5viajes2012 S.L., HotelQuickly and Cancelon so you can book your Novotel Milton Keynes reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Milton Keynes Hotel Milton Keynes
Accor Milton Keynes
Milton Keynes Novotel
Novotel Milton Keynes Buckinghamshire

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing