I booked the restaurant for 17th May for my wife's birthday celebration with some of our family. We last visited the restaurant 11 months ago but were so disappointed with the poor and slow service we decided to wait awhile before returning. This is a difficult review to write as this was a very mixed visit.
When we arrived we were told the table was not ready and we decided to have a drink while we waited. After a few moments we were told our other 5 guests had already arrived a were seated. We were shown to a table with 5 complete strangers seated. Not our party at all. We waited for about 5 or so minutes, our guests arrived, and we were shown to a table on the mezzanine floor that proved fully satisfactory in all respects.
The menu is good and offered a large variety. It was after this that we found the service slowed right down. There is no doubt the food was good, bordering on excellent, but service was slow and we had a lengthy wait for our starter. Things did not improve and we had to wait nearly an hour after ordering our main course for it to arrive. The food was hot and tasty. However, some of the courses only came with one vegetable and other
vegetables had to ordered as an extra, not something we have experienced elsewhere.
Three of the party ordered a desert and this too was a long time coming. In total we spent 3 hours in the restaurant, which was far too long.
In summary the food was good but we felt was a tad expensive. Service was slow and the wait for courses to arrive was far too long.
Coffee was excellent but drinks were expensive.
The restaurant was very noisy and we found if hard to converse. At times we had to shout to each other.
The final negative item was when the bill arrived and I was charged for 3 bottles of wine (at about £18 per bottle) when only two bottles and one glass had been ordered. After another wait the bill was eventually reduced by about £14.
The staff, however, were exceptional. Extremely friendly as well polite and cheerful. Indeed if it had not been for them this review might have been worse. They are obviously overworked.
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