The room was ok and the service at reception was very good, but what let this down was the appalling breakfast service.
The tables with food on were a little messy and nothing was topped up so fruit salads were just the dregs. By far the poorest premier inn breakfast area. However, the worst bit was the behaviour of the staff.
One girl walked past our table to tidy the tables further down from us, as she did she yawned melodramatically and loudly twice. She then proceeded to loudly, in close proximity to all her customers, complain about the management, the group of kids who they were dreading serving and how tired she was generally. It was unbelievable. Neither of the girls working that morning has been to any customer service training.
It was a shame because the setting of the hotel is lovely, the rooms are fine and the reception staff polite and helpful. Sort out the brekkie service folks!
- Official Description (provided by the hotel):
- Collect your thoughts as you stroll around Furzton Lake, just a few miles from the town centre ... more less
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- Also Known As:
- Premier Inn Milton Keynes Central South West (Furzton Lake) Hotel Milton Keynes
- Premier Inn Milton Keynes South West (Furzton Lake) Hotel Buckinghamshire