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“Poor breakfast service”

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Premier Inn Milton Keynes South West (Furzton Lake) Hotel
Ranked #5 of 35 Hotels in Milton Keynes
Certificate of Excellence
Reviewed 19 June 2014 via mobile

The room was ok and the service at reception was very good, but what let this down was the appalling breakfast service.

The tables with food on were a little messy and nothing was topped up so fruit salads were just the dregs. By far the poorest premier inn breakfast area. However, the worst bit was the behaviour of the staff.

One girl walked past our table to tidy the tables further down from us, as she did she yawned melodramatically and loudly twice. She then proceeded to loudly, in close proximity to all her customers, complain about the management, the group of kids who they were dreading serving and how tired she was generally. It was unbelievable. Neither of the girls working that morning has been to any customer service training.

It was a shame because the setting of the hotel is lovely, the rooms are fine and the reception staff polite and helpful. Sort out the brekkie service folks!

Stayed: June 2014, travelled on business
Thank Emily B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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658 - 664 of 1,002 reviews

Reviewed 18 June 2014

Clean and comfortable just what you need after a long day. Beds we comfortable room was clean reception was helpful. The restaurant served good quality food at affordable prices. Would recommend this hotel to anyone.

  • Stayed: June 2014, travelled with family
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Thank Daniel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2014

In a lovely setting but the hotel is tired. No lift which was a problem as having to carry heavy bags upstairs. Rooms need refurbishing as look tired but views over lake very nice. Breakfast not up to usual premier inn standard as no toaster available fir 2 days! fruit salad missing and service of extra items very slow. The restaurant in the evening was also disappointing as service was poor and food not good and when a comment was made a very poor response. They were aver busy so may be that is why. Will use another premier inn rather than return here.

  • Stayed: June 2014, travelled as a couple
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1  Thank Pippa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Milton Keynes South West (Furzton Lake) Hotel, responded to this reviewResponded 14 June 2014

Thank you for your review. At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants. We sincerely apologise that on this occasion we failed provide this. Please be assured that your comments will be duly followed up by Guest Relations and the Management Team at this hotel. We hope to welcome you back to Premier Inn in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014

Exactly what one would expect from a Premier Inn. Clean, pleasant and efficient. The staff were very friendly and helpful and the hotel is in a nice location close to Furzton Lake. There is a Fayre and Square pub and restaurant next to the hotel which serves an excellent cooked breakfast and evening meals. If I were to make two small criticisms it would be that the hotel has no lift (not good when hauling big bags) and the rooms were rather warm requiring the windows to be left open at night which let in some traffic noise from the nearby M1. However overall a very good service and I will stay again.

  • Stayed: June 2014, travelled with friends
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Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2014

As ever, this was a good value stay with Premier Inn. The hotel is delightfully situated next to a lake which can provide a good 25 minute circular walk. Yes, the hotel is on a corner next to two main roads. That's good for access and not so good for noise. But noise didn't bother us. Our room faced on to the inner courtyard and towards the lake so maybe that's why. However, there isn't any air conditioning and we didn't find that much air came through the window. As ever, staff friendly and helpful. We didn't eat at the restaurant but dined at a nearby Good Pub Guide recommendation of the Swan in Milton Keynes. We would recommend this - lovely food and ambience (an old pub in the original village of Milton Keynes) only a 10-minute drive away.

Room Tip: Ask for a room facing away from the roads.
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  • Stayed: May 2014, travelled as a couple
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Thank Veronica749
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2014

Lovely setting over a lake, ideal for a walk after a big evening meal plus small childrens play area within the grounds. Hotel room was very clean and aired when we got there (it was a hot day so windows were open). Breakfast was excellent.


  • Stayed: May 2014, travelled with family
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Thank Hayley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2014

Stayed at the Premier Inn for three nights with my wife for a short break to include Bletchley Park (Great place to visit). Hotel in lovely position next to the lake but surrounded on two sides by major highways. Even with windows closed road noise quite evident. No air con and hot nights meant having the windows open so noise worse. Ask for room away from the roads, though you may get some pub noise. Hotel somewhat tired and in need of update though room very clean. Mattress in our room 205 far too hard and not as comfortable as other Premier Inns we have stayed in. Pub restaurant a bit shabby. Reception staff very helpful and efficient as we're housekeeping.

  • Stayed: May 2014, travelled as a couple
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Thank R0bieL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Milton Keynes South West (Furzton Lake) Hotel

Address: West (Furzton Lake) Hotel Shirwell Crescent | Furzton, Milton Keynes MK4 1GA, England
Region: United Kingdom > England > Buckinghamshire > Milton Keynes
Amenities:
Free Parking Restaurant
Hotel Style:
#1 Family Hotel in Milton Keynes
#3 Best Value Hotel in Milton Keynes
#6 Romantic Hotel in Milton Keynes
Price Range: £48 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Milton Keynes South West (Furzton Lake) Hotel 3*
Number of rooms: 120
Official Description (provided by the hotel):
Collect your thoughts as you stroll around Furzton Lake, just a few miles from the town centre ... more   less 
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA and Premier Inn so you can book your Premier Inn Milton Keynes South West (Furzton Lake) Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Premier Inn Milton Keynes Central South West (Furzton Lake) Hotel Milton Keynes
Premier Inn Milton Keynes South West (Furzton Lake) Hotel Buckinghamshire

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