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“Very good value for family”
Review of Hilton Maidstone

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Hilton Maidstone
Ranked #8 of 17 Hotels in Maidstone
GreenLeadersSilver level
Reviewed 6 January 2014

We stayed one night on route back home. The spa was clean and children were welcome up to 7.30pm week days. The food choice and quality for the evening meal was very good, with a buffet catering for most tastes. Our room was spacious with a large, clean bathroom. Quick check out was available and parking free. Overall a good choice.

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Ruth C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeonardoGagliano, General Manager at Hilton Maidstone, responded to this reviewResponded 30 January 2014

Dear Ruth,
Thank you for your review and compliments. I am happy to learn that you and your family had a good stay.
We look forward to welcoming you back to the Hilton Maidstone.
Regards,
Leonardo Gagliano
Hotel General Manger

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1,124 - 1,130 of 1,637 reviews

Reviewed 6 January 2014

Excellent hotel with very high standard of clenliness. Staff were attentive and welcoming. The room was spacious enough to accommodate two adults and two children easily and was blisfully quiet. The food was excellent - as vegetarians we often struggle for choice, but the chef came up with some excellent choices - they even adapted one of the dishes for children despite there being options on the children's menu. Double check at the time of booking the times of the fitness centre - we were disappointed that they were closed by the time we got there.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Nigel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeonardoGagliano, General Manager at Hilton Maidstone, responded to this reviewResponded 30 January 2014

Dear Nigel,
Thank you for taking the time to write such a complimentary review. God to see that you and your family had an enjoyable stay and I am particularly glad to read that the team did their best to make your stay special; rest assured that your review has been shared with them.
We look forward to welcome you and your family back to the Hilton Maidstone.
Regards,
Leonardo Gagliano
Hotel General Manager

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Reviewed 3 January 2014

Spent the night at this Hilton hotel for the New Years Eve gala dinner. We got a very good deal, with Gala dinner, bed & buffet breakfast.
We were greeted by friendly and very efficient staff which was lovely, albeit extremely busy with loads of families and couples checking in.
The room was very large, nice and bright and spotless. The rest of the hotel was the same, bright and comfortable.
The new years eve dinner was in a lovely suite, nicely decorated and cosy. The waiting staff again were very professional and polite, which continued throughout the evening. So a special thanks to ALL the hotel staff .
The only thing that really let this gala dinner down was the FOOD! Bland, overcooked, not very well presented and definately not what you expect from a Hilton!. Also, everytime we have been to hotels to celebrate NYE before, Hilton hotels or others, we have ALWAYS had a complimentary glass of champagne to start the evening off and another complementary glass of champagne at midnight included, This time at Maidstone , we were NOT offered before dinner or at midnight, which was very poor.
The breakfast next day was very good though, all cooked and presented well with a lot of choice, (normal of a Hilton hotel), which was greatly appreciated as we were all starving from the night before.
All in all though a good time was had by us all.

Room Tip: There are no lifts so not so fit people might ask for ground floor accommodation.
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  • Stayed: December 2013, travelled with friends
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Thank smiler58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeonardoGagliano, General Manager at Hilton Maidstone, responded to this reviewResponded 31 January 2014

Dear Smiler,
Thank you for your review and compliments. It is great to read that overall you enjoyed our New Year’s Eve gala dinner. Your compliments and appreciation has been communicated to the team, they were delighted to learn about your review as they put a lot of effort to make it special to everyone. Nevertheless I was disappointed to read your feedback about the food, my apologies; please rest assured that this has also been discussed with the head chef, who also apologises.
Regarding the champagne we did not include it this year as we had a lot of wastage in previous years as most people went straight to their preferred drink and left the bubbly half full. This gave us the opportunity to offer a deal, which most, like you mention on your review, found a “very good deal”, I am sorry that it did not meet your expectations, however I hope you will be glad to know that following your review, I have discussed the matter with our team and we are considering re-introduce it next year.
We look forward to welcoming you back to the Hilton Maidstone for other occasions as well.
Regards,
Leonardo Gagliano
Hotel General Manger

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Reviewed 1 January 2014

We have stayed in many hotels classed in this price range, and were very nicely surprised at the overall running of the place, the well appointed bedrooms and bathrooms. The in-room food service and restaurant were both of hight standard as was the reception staff. We would definitely stay here again.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Margaret P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeonardoGagliano, General Manager at Hilton Maidstone, responded to this reviewResponded 31 January 2014

Dear Margaret,
Thank you for your review and compliments. Our team and I were delighted to read that we exceeded your expectations, because that is what we aim to achieve every day for every guest.
I am even more pleased to read that you will be back next time you are in the area; we look forward to welcoming you back to the Hilton Maidstone.
Regards,
Leonardo Gagliano
Hotel General Manger

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A TripAdvisor Member
11
Reviewed 1 January 2014

Our stay at this Hilton was very pleasant and we received excellent service from all the different members of staff we encountered. Breakfast was extremely good, with a wide variety of food on offer. We would recommend the Maidstone Hilton to any traveller.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeonardoGagliano, General Manager at Hilton Maidstone, responded to this reviewResponded 31 January 2014

Dear reviewer,
Thank you for your review and complimentary feedback. We look forward to welcoming you back to the Hilton Maidstone.
Regards,
Leonardo Gagliano
Hotel General Manger

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A TripAdvisor Member
1
Reviewed 31 December 2013

Great location to get around the Medway towns and see family. Location was easy to get to from the motorway and far enough from the M2 motorway not to hear road noise. Facilities good and the fitness centre is worth a visit.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeonardoGagliano, General Manager at Hilton Maidstone, responded to this reviewResponded 31 January 2014

Dear reviewer,
Thank you for taking the time to write a review about the Hilton Maidstone. I am pleased that you enjoyed your stay and even had the time to use our award winning health club.
I hope you don’t mind me rectifying for the record that we are adjacent to the junction 7 of the M20 and not M2.
We look forward to welcoming you back again.
Regards,
Leonardo Gagliano
Hotel General Manger

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Reviewed 29 December 2013

We booked this a month before our stay. unfortunately the christmas dinner was all booked out but we managed to find a nice estaurant close by. The staff were very friendly and we were lucky to receive a free upgrade. We thoroughly enjoyed the swimming pool, jacuzzi and steam/sauna. Would definitely recommend to others. We have two children who also enjoyed their stay!

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank BurgundyRoseReading
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeonardoGagliano, General Manager at Hilton Maidstone, responded to this reviewResponded 31 January 2014

Dear Burgundy Rose,
Thank you for your review and compliments. I am glad to read that you and your family had a good Christmas break staying with us, shame that you did not manage to book the dinner as well, please note for future reference that we do special deals for early bookings.
We look forward to welcoming you and your family back to the Hilton Maidstone.
Regards,
Leonardo Gagliano
Hotel General Manger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Maidstone

Address: Bearsted Road | Weavering, Maidstone ME14 5AA, England
Phone Number:
Region: United Kingdom > England > Kent > Maidstone
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Maidstone
#4 Luxury Hotel in Maidstone
Price Range: £74 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Maidstone 4*
Number of rooms: 146
Official Description (provided by the hotel):
The Hilton Maidstone hotel is within easy reach of the town centre and the M20 motorway. The hotel has a health club with indoor pool, treatment room and a sauna. Enjoy Seasons Restaurant and The Court Bar, or do business in the 8 meeting rooms. Nearby Kent attractions include Chatham Historic Dockyard, Historic Rochester, Leeds Castle and Kent Life.We have also been awarded Silver for Green Tourism. ... more   less 
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Also Known As:
Hilton Maidstone Hotel Maidstone
Hilton International Maidstone
Maidstone Hilton International
Hilton Maidstone Kent

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