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“Loved it ”
Review of Hilton Maidstone

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Hilton Maidstone
Ranked #9 of 17 Hotels in Maidstone
GreenLeadersSilver level
Reviewed 25 April 2014 via mobile

Had a lovely experience and would love to return! Just hope they have the days I wasn't! Lovely and clean and friendly helpful staff. Food was tasty and the coffee was amazingly deliciously strong. Room bigger than expected. Loved it here!!!

Stayed: April 2014, travelled as a couple
Thank Fayeeec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeonardoGagliano, General Manager at Hilton Maidstone, responded to this reviewResponded 30 April 2014

Dear Fayeeec,
Thank you for your review, we loved to read you enjoyed your stay and look forward to welcoming you back again to the Hilton Maidstone.
Regards,
Leonardo Gagliano
Hotel General Manager

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1,052 - 1,058 of 1,615 reviews

Reviewed 24 April 2014

Good Hilton, no biscuits in room - come on Hilton you are meant to be a premium brand!!!!

Why does jacuzzi switch off after 5 minutes and take 10 to start again?

Room very good and local chef and brewer good value for money

Stayed: April 2014, travelled on business
Thank marcus_rees_davies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeonardoGagliano, General Manager at Hilton Maidstone, responded to this reviewResponded 30 April 2014

Dear Marcus,
Thank you for your review and constructive feedback. I am glad that overall you enjoyed your stay. It is true that biscuits were dropped from standards, as they were more wasted than consumed but by all means just tell the team at check in that you like them and some will be put in your room, no problem.
I am currently investigating why there is a, 6 minutes to be precise, pause at the bubble bath, it apparently is related to preventing the system from overheating but we will reduce it as much as it is technically possible.
We look forward to welcoming you back to the Hilton Maidstone.
Regards,
Leonardo Gagliano
Hotel General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2014

The hotel was very clean and well-furnished. The staff was extremly friendly and helpful. To be honest there is nothing to complain about, definitely recommend this place! The only thing is that I missed miss Paris from my bedroom :)

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Zsolt M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeonardoGagliano, General Manager at Hilton Maidstone, responded to this reviewResponded 30 April 2014

Dear Zsolt,
Thank you for taking the time to recommend the Hilton Maidstone, I am glad that you had a fully enjoyable stay. We look forward to welcoming you back.
Regards,
Leonardo Gagliano
Hotel General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2014

As a regular visitor I have to say I regard this as my 'home' Hilton hotel, which is very conveniently located just off the M20 motorway with links to London & cross channel services.

The staff here are all very friendly and welcoming and willing to do whatever they can to make your stay as pleasurable as possible.

Check in was a pleasure as ever, warm, friendly and efficient and we were soon on our way to our room. Rooms in this hotel are larger than most with the standard facilities of tea/coffee, TV, clock radio. WiFi is expensive if you're not a Hilton honors member, although BT WiFi is also available in the lounge area. Bathrooms are quite big and well lit & with good quality toiletries.

Breakfast is the Hilton buffet with a wide selection of hot & cold items, juices, waffles & continental options - surprised though that mushrooms have been taken off the breakfast menu and are only available to order, something which I think they need to fix.

Dinner options are bar food with regular specials, hot buffet or a la carte in the main restaurant, all of which offer good quality food. The bar food specials are reasonably priced in the context of hotel food prices.

The leisure facilities are very good with a well equipped gym, 19m pool, sauna & steam room.

The hotel does have a few shortcomings, mainly décor related in the bathrooms in particular but the staff at this hotel make it an excellent place to stay & I would happily recommend it.

  • Stayed: February 2014, travelled with family
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1  Thank Alex_J43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeonardoGagliano, General Manager at Hilton Maidstone, responded to this reviewResponded 30 April 2014

Dear Alex,
Thank you for taking the time to share your positive experience of being our regular guest of the Hilton Maidstone and indeed thank you for your loyalty and recommendation. My team and I are delighted to read that you feel cared for and enjoy so many aspects of our hotel and services, as that is what we strive to provide every day to every guest.
Regarding the mushrooms, which I am a fan of too, we have taken from the buffet and only serve to order because we identified high level of wastage, many people were putting in the plate just because it was there and then leaving it. I have asked our food and beverage team to review it once again and see if we can find an alternative solution.
We look forward to welcoming you back again for another pleasant stay.
Regards,
Leonardo Gagliano
Hotel General Manager

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Reviewed 21 April 2014

Great hotel if visiting Kent or staying overnight on the way to the channel tunnel. Bedroom size was good, with a settee and desk area. Coffee and tea making facilities. Bathroom with bath and shower, lots of hot water. Great room rate, we went out for breakfast.

  • Stayed: April 2014, travelled with family
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1  Thank Kerry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2014 via mobile

We stayed one night in this hotel and I must say the service was excellent.

Checking was smooth, we got our room earlier than we expected.
Room was large equipped with all the things that you need.

These guys serve a mean burger at the bar. Decent selections of drinks and friendly bar personal.

Leisure facilities are great. Large clean pool ( this was the best pool I have been to in this category of Hilton hotels) fully equipped gym with very helpful staff.

We left the hotel after a very good breakfast served by friendly staff. You can have a Costa cappuccino ( which we loved) with you breakfast. They also serve freshly brewed coffee and orange juice if you don't like the costa coffee.

Thank you Hilton Maidstone for a fantastic stay and hope to visit soon

Stayed: April 2014
Thank Sam W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2014

We stayed at this hotel for three nights and thoroughly enjoyed it. I was owed some free nights on hotels.com and so we used them here. It was pretty comfortable for my wife and two teenage daughters in the one large room. As a very keen masters swimmer I was pleased that the generous 19m pool had a lane rope and was open until 10pm. We didn't have breakfast because I refuse to pay £16 per head for my daughters to eat just an apple. About 5 minutes drive away from the hotel there is a very large Tesco, we bought fruit and muffins etc for a couple of quid each and ate them in the hotel room.

  • Stayed: April 2014, travelled with family
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1  Thank MATTNottinghamUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Maidstone

Address: Bearsted Road | Weavering, Maidstone ME14 5AA, England
Phone Number:
Region: United Kingdom > England > Kent > Maidstone
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Maidstone
#4 Luxury Hotel in Maidstone
Price Range: £75 - £132 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Maidstone 4*
Number of rooms: 146
Official Description (provided by the hotel):
The Hilton Maidstone hotel is within easy reach of the town centre and the M20 motorway. The hotel has a health club with indoor pool, treatment room and a sauna. Enjoy Seasons Restaurant and The Court Bar, or do business in the 8 meeting rooms. Nearby Kent attractions include Chatham Historic Dockyard, Historic Rochester, Leeds Castle and Kent Life.We have also been awarded Silver for Green Tourism. ... more   less 
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Also Known As:
Hilton Maidstone Hotel Maidstone
Hilton International Maidstone
Maidstone Hilton International
Hilton Maidstone Kent

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