We come here for the "upstairs downstairs" deal every couple of months and the service and what you get for that deal continues to be good, however a few changes have happened since our last visit that weren't so good. Before we've always had breakfast included the "downstairs" part of the £50 deal, but on arrival were told that breakfast wasn't included any more. We told them this hadn't been the case before and they did say they would include breakfast this time but as a "favour". Then we checked with the Verve about how much breakfast was and were told £5.95 but on check out were nearly over charged as they took £9.95 each (turned out the continental is £5.95 and hot buffet £9.95) though only one of us had the hot breakfast anyway and we again explained we had been told £5.95. Again they sorted it out but there was just lots of little niggles like that that seemed unnecessary. The other issue was the Victory pub being rammed because of the football (understandably) however it was difficult to get in to eat and also not the most relaxing eating environment. When we returned later there were people continuing to be served, despite obviously being very drunk and causing quite a lot of issues for other diners and families. The rest of the trip was good as usual but some feedback felt necessary.
- Official Description (provided by the hotel):
- Village Urban Resort Maidstone is situated close to the River Medway and is perfectly located to explore Kent and beyond. From shopping at Bluewater to a trip to see the animals at Hop Farm Country Park; from a walk along the new Millennium riverside pathway or a trip back in time to the Museum of Kent Life or Leeds Castle, you'll find everything on your doorstep. Village Urban Resort Maidstone has 122 comfortable bedrooms, a choice of stylish dining or a traditional pub, Starbucks Coffee Shop, a state-of-the-art Health and Fitness Club, 25 Metre Swimming Pool, Meeting and Conference Centre, Live Party Nights, Wedding Licence, free wi-fi throughout the hotel and free parking. ... more less
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- Also Known As:
- Village Hotel And Leisure Club Maidstone
- Village Hotel Leisure Maidstone
- Village Hotel Maidstone Kent