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“dreadful service”
Review of Vesuvius

Vesuvius
Ranked #13 of 313 Restaurants in Maidstone
Certificate of Excellence
Price range: US$12 - US$39
Cuisines: Italian
More restaurant details
Restaurant details
Dining options: After-hours, Breakfast, Dinner, Delivery, Reservations
Description: Traditional Southern Italian Restaurant offering authentic Italian food, with specifically sourced Italian ingredients.Pasta, pizza, seafood, meat (including veal and our famous meatballs), desserts and coffee all available to eat in or take away. Our food is cooked fresh and express, so do take it into considerations when yo are 1 of 70-80 guests trying to eat on a Saturday night.
Maidstone, United Kingdom
Level 4 Contributor
34 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“dreadful service”
Reviewed 8 July 2014

Appalling service with no explanation for an appallingly long wait between courses. Good, fresh food but inadequate portions. Overpriced for an underwhelming experience

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank nickward2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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508 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Maidstone, United Kingdom
Level 3 Contributor
11 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
“Best Italian and restaurant in Maidstone”
Reviewed 7 July 2014 via mobile

Have been here dozens of time since it opened, it is the best Italian and restaurant in Maidstone and probably the best Italian I've been to outside of Italy. Very authentic food, recommend the pizzas and spaghetti diavola. My wife has penne alla vodka or carbonara. Free limoncello with the bill, perfection!

Helpful?
2 Thank CraignLou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent
Level 3 Contributor
23 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 43 helpful votes
“Disappointing”
Reviewed 6 July 2014

A group of 7 booked a table for a friend's birthday celebration. We had heard such good reports ,that we were keen to visit ourselves. At the last moment one of our party was unable to attend due to illness. We mentioned that our party were now only 6 on arrival, and hoped that this would not prove a problem. It would seem that this very much did prove a problem, and there was a very loud tutt by our waitress who then had to go and consult someone in the kitchen before she agreed to seat us. Whether we were then being paid back for not having the extra person, but the service was dreadful. In fact no one came near us and we had to request service in every aspect of the meal. We knew that the meal would take a time to arrive and were more than happy to wait as we appreciated the fact that the dishes as made and cooked on order, but the amount of time we had to wait to give our order was way too long. When the meals arrived most of us were pleased with what we had selected, except one of us who wasn't happy with her calamari. We did bring it to the attention of the waitress, and although she consulted the owner there was no offer of replacing the meal with another choice, or indeed offering any kind of apology. Our group eat out regularly and we don't think we will be visiting Vesuvius again in a hurry.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank TESSKENT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maidstone, Kent
Level 3 Contributor
15 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“Great little place!”
Reviewed 6 July 2014 via mobile

Had a meal with friends, the food is freshly cooked and delicious. The service was great, staff are very friendly. Great atmosphere, will definitely return!

Visited July 2014
Helpful?
2 Thank Mazzaranga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent
Level 5 Contributor
93 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 74 helpful votes
“A pleasant, friendly place with good-value, tasty food”
Reviewed 5 July 2014

When I first reviewed this restaurant, it was still feeling its way as a rather new concern. Despite various experiences that no new business should have to contend with, the staff have won through and I would warmly recommend this place, especially if you and your friends were coming into Maidstone by bus to have lunch together, as it is extremely handy to the bus station.
The set lunch menus are excellent value and sensibly planned (you have a choice of 4). My latest visit was in the evening and we particularly appreciated the attentive service and the quality of the food. It was a hot evening and we didn't want to eat massively - but the staff went out of their way to make sure we had just what we felt like having (one of our party, for example, likes her pizza cooked to a particular degree of crispness, and got it). The quality of the food, notably the fish, was excellent, and the atmosphere cheerful without being loud.
Of its kind, this meal was very good indeed. I haven't rated it as one of my best-ever meals because I have been fortunate enough to travel a lot and eat plenty of good restaurant meals - but this is as good as you could expect to do in Maidstone, especially at such a reasonable price.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank TashaKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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