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“pleasant surroundings” 5 of 5 bubbles
Review of Premier Inn Maidstone (Sandling) Hotel

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Premier Inn Maidstone (Sandling) Hotel
Ranked #3 of 15 Hotels in Maidstone
Certificate of Excellence
Essex, United Kingdom
1 review
“pleasant surroundings”
5 of 5 bubbles Reviewed 28 July 2014

A good night's sleep in a peaceful area, with nice restaurant on hand, friendly and helpful staff.
Breakfast with a very good selection of continental foods and excellent full English breakfast to start the day

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mikebarry86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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363 reviews from our community

Traveller rating
    193
    122
    24
    17
    7
See reviews for
121
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Any
English first
Crawley, United Kingdom
Level Contributor
42 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 27 July 2014

This is a true gem and a genuinely pleasant hotel. We come to this hotel every year for a couple of nights as a relaxing and scenic break. It has several features that combine to make it an excellent location for repeat visits. Firstly, there is the setting: located alongside the river, the view is excellent with plenty of wildlife. There are rowing boats being energetically propelled by the members of the local rowing club and narrow boats passing through the lock gates.

Maidstone is a forty-minute walk along the canal bank and is well worth the trek. Of particular interest is the museum and busy town centre.

The Malta Inn is next door and has an excellent restaurant, marred only by being a little grubby and in need of an overdue clean. Breakfast overlooking the river is a particular highlight.

Finally, the staff are really enthusiastic and welcoming. Even though we only return for two nights a year, they always remember us and are vigilant in ensuring that all aspects of our visit are satisfactory.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BeardedWanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wales
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 9 July 2014

The hotel itself was fantastic. But I could not believe the restaurant, where service continues to be abysmal. Although the waiting staff are helpful and friendly, the guys in the kitchen appear to be absolutely overwhelmed with work, and having to wait one and a half hours for your main course is absurd, particularly when it was served cool, and not cooked in the way requested.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank JOHN1944Wales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Maidstone (Sandling) Hotel, responded to this review, 10 July 2014
Thank you for your review. At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants. We sincerely apologise that on this occasion we failed provide this. Please be assured that your comments will be duly followed up by Guest Relations and the Management Team at this hotel. We hope to welcome you back to Premier Inn in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 28 June 2014

This has been the best place I have stayed in for a long time. The staff were all so friendly and helpful. The surroundings were out of this world, just by the river. Had a really good stay and would recommend this to others and will definitely return soon.

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Pamela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, United Kingdom
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 18 June 2014

Clean and tidy with great reception staff who couldn`t do enough for you. Because i have mobility issues the kind lady moved us to a room on the ground floor without me even asking. Would def stay again.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kutieboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essex
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 16 June 2014

Stayed one night on sat 14th June. Hotel and restaurant in lovely location alongside a river. Room was good size and bed very comfortable. Only complaint was breakfast service. It was very busy and understaffed. After a 1 hour wait for cooked breakfast we gave up and left. Reception staff however were very helpful and gave us a full breakfast refund. Thank you Katrina. Would still recommend this hotel, as hopefully they will address the breakfast staff situation.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank suziben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dartford, United Kingdom
1 review
4 of 5 bubbles Reviewed 16 June 2014

I stayed here with my girlfriend for my birthday for 2 nights. enjoyed the river and the food. the staff are helpful and friendly and I strongly recommend taking the river cruise into Maidstone town centre.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Martin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Maidstone (Sandling) Hotel

Property: Premier Inn Maidstone (Sandling) Hotel
Address: Allington Lock | Sandling, Maidstone ME14 3AS, England
Region: United Kingdom > England > Kent > Maidstone
Amenities:
Restaurant Wheelchair access
Hotel Style:
#2 Romantic Hotel in Maidstone
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Maidstone (Sandling) Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
An idyllic riverside location with an outdoor beer garden, just a few miles from Maidstone ... more   less 
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Also Known As:
Premier Inn Maidstone (Sandling) Hotel Maidstone
Premier Inn Maidstone (Sandling) Hotel Kent

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