Service goes a long way for me whenever I stay in hotels as often it's for business as I'm pretty much in and out and often don't experience everything on offer such as the food/bar etc... It struck me the second I walked into Oakwood House that customer service is obviously very high on their agenda too.
All smiles and helpfulness from the word go unlike so many of the hotels you get in the capital where those on reception barely seem interested enough to make eye contact.
I asked for an ironing board to be dropped off at my room, it was there in 2 minutes. I asked for a taxi to be ordered, it was there in 5 minutes.
They stop serving breakfast at 10am and it was only at 9.45 when I decided that I'd quite like some - went down to the where it was being served and they had started tidying away so I assumed I'd missed by chance. Nothing of the sort, they asked me to take a seat and brought me an excellent full english. So many hotels I've stopped in it would have been "sorry, too late pal".
The room was very nice, not sure about the 'Superior' rating but their was a robe & slippers and an awesome shower so perhaps that's the difference. Great night's sleep too.
Impossible to knock this place and the staff are second to none.
- Official Description (provided by the hotel):
- Once at Oakwood House enjoy going back in time and experience the history and architecture of the house. Each of our 40 modern rooms have a private en-suite facility with a flat screen television and beverage making amenities, so your comfort and relaxation are guaranteed. ... more less
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- Also Known As:
- Oakwood House Hotel Maidstone, Kent