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“Average - but sometimes average is not bad”

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Holiday Inn Express London-Watford Junction
Ranked #6 of 13 Hotels in Watford
London, United Kingdom
Level Contributor
59 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Average - but sometimes average is not bad”
Reviewed 27 December 2013

POSITIVE: The hotel is conveniently located near the train station (less than 5 minute walk). You're in central London in less than 20 min. Parking lot is tricky but its free. The room was basic and clean. NEGATIVES: mattress was less than comfy. so it was a good thing we had booked a short stay. Staff were polite but did not resolve the problem with our phone - which was inconvenient since we had to run to reception each time we had a question. Breakfast was lack luster, McDonald's might have been a better choice. ANNOYING: Wi-fi is free but slow. You have to pay for a faster connection. There was only one working electric socket, which I am encountering more often with these chain hotels. CONCLUSION; You get what you pay for. Holiday Inn isn't what it used to be - its right up there with all those other chains. But with that said, its not a bad hotel. You are close enough to central London without the high prices. So I would recommend it if you're on a tight budget.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Gloria H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express London-Watford Junction, responded to this review, 12 January 2014
Dear Gloria H,

Thank you for taking the time to share your feedback regarding your stay with us. It is good to know you like our location. Please accept my sincere apology for the shortcomings you experienced during your stay and regret our staff service and room accommodations did not live up to your expectations. Rest assure your comments are valued and aid in the improvement of our services and amenities.

Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts and I hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 December 2013 via mobile

Close to train station and Harry Potter shuttle to Warner Bros. Studios. Clean room. Kind of expensive for what you get. Breakfast was okay. Disappointed there was no evening meal options. But, overall, it served its purpose.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank traveldiva2406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express London-Watford Junction, responded to this review, 25 December 2013
Dear traveldiva2406,

Thank you for posting a review of our property. Our hotel is committed in providing the best service and amenities to all our guests and we are very happy to know you appreciate our location, rooms and breakfast. Please accept our apologies for any disappointment you had during your stay. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Sincerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wolverhampton, United Kingdom
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 6 December 2013

My girlfriend and I stayed at Holiday Inn Watford Junction for two nights between Saturday 30th November and Monday 2nd December and we were very pleased with our choice of accommodation. We needed to be convenient to the city as we had show tickets for the Saturday evening and also wanted to get some Christmas shopping done, but we had tickets for the Harry Potter studio tour on the Sunday evening as well, so needed to stay somewhere that allowed us easy access to both. With trains running from Watford Junction station (right next door) to Euston every 20 minutes or so, we had no problem getting in and out. There is also a bus that runs very regularly between the bus station (in front of the train station) and the Warner Bros studios where the tour takes place, so the location of the Holiday Inn was ideal... You can't miss the bus as it is emblazoned with 'Harry Potter' and pictures of characters from top to bottom! We found the staff to be friendly and knowledgable, the room to be clean and comfortable and the breakfast (included for all guests) to be perfectly adequate as well. You can hear trains going by but they certainly aren't what you would consider 'noisy' and didn't make our stay any less comfortable. The Harry Potter tour was excellent too!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
64 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 4 December 2013

When traveling it is all about the internet, as work is important, Hotel does offer free internet, but this is just like dial up internet very slow,

But the good point is, checking in was great, felt welcomed, room was good, nice clean, TV can be a bit bigger, feel secure and safe. Breakfast is free for all guest, so don’t pay before hand, good selection, don’t expect too much.

It is worth it...

  • Stayed December 2013, travelled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Khuram A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express London-Watford Junction, responded to this review, 20 December 2013
Dear Khuram A,

Thank you so much for taking the time to leave us your feedback. I am delighted to hear that you found our room clean and nice and our staff great. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the inconvenience the internet connection may have caused. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Market Rasen, United Kingdom
Level Contributor
52 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 December 2013

Although close to the station quite hard to find the way in the dark.

rooms as you would expect and staff very helpful.

HI express breakfast almost always a disappointment , this was no exception. the sausage were inedible and the eggs like plastic

Saying that, Close to London and not too costly. would use again

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express London-Watford Junction, responded to this review, 18 December 2013
Dear David R,

Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. I am pleased to know that you found our rooms satisfactory and staff friendly. On the other hand, I apologize for the inconvenience the breakfast options may have caused you. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton, United Kingdom
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 1 December 2013

Stayed one night for a local party - so handy location. The usual basic room, very clean and tidy. Not the nicest of areas - handy for train station and the hotel does NOT shake with trains running past - nor the noise disturb you. Hair dryer provided, wifi and tv. Plenty of mirrors and lighting. Mattress was very soft but adequate.
Breakfast did the job, not the nicest though - yes free but I should think so with the price of the room!
Would use again.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank louise s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express London-Watford Junction, responded to this review, 18 December 2013
Dear louise s,

Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. I am pleased to know that you find our rooms clean and liked our breakfast. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Weymouth, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 November 2013

We stayed here for three nights over the weekend, GREAT location as 15 minute train journey to london Euston and is 30 second walk from train station. 3 minute drive from Harry potter studios. Breakfast is basic as expected at holiday inn express, strange choice of having no bacon.. Mini muffins are beautiful and the staff are helpful and friendly! Would definitely stay again for a visit to London.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lauraclint1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express London-Watford Junction

Property: Holiday Inn Express London-Watford Junction
Address: 19 Bridle Path, Watford WD17 1UE, England
Phone Number:
Region: United Kingdom > England > Hertfordshire > Watford
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#4 Romantic Hotel in Watford
#4 Family Hotel in Watford
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express London-Watford Junction 3*
Number of rooms: 196
Official Description (provided by the hotel):
THE HOLIDAY INN EXPRESS LONDON WATFORD JUNCTION is situated 2 min from Watford Junction train station just off the A412, with close connections to M25 and M1. All 98 rooms have ensuite facilities with tea/coffee making facilities, hairdryer, flat screen TV and airconditioning.Ideally located for both corporate and leisure travellers. BT, Total Oil, Sanyo, TK Maxx, Taylor Woodrow, Beko, Haden Young, Camelot, Coface, KPMG and J.D.Wetherspoon are just some of the offices within walking distance from the hotel. The hotel is within a few minutes from 3 Golf courses, Purley Chase, Bushy Hall & the West Herts Golf Clubs, which are also popular venues for weddings. From the hotel one can reach TOP GOLF in 10 min, Watford Palace Theatre in 4 min, Pump House Theatre in 8 min, Watford Colosseum in 4 min, Oceana Club in 4 min, Harlequin Centre in 6 min & Watford Football Club Stadium in 6 min. The Hotel offers high speed internet access throughout and rooms are airconditioned. The hotel is an ideal base for Tour Groups with London Euston just 15 minutes by train. The Hotel has 2 Conference Rooms offering state of the art meeting facilities, natural daylight and 24 hour and Day Delegate rates. Parking is available in a pay & display car park just 2 min from the Hotel. ... more   less 
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Also Known As:
Holiday Inn Express London-Watford Junction Hotel Watford
Holiday Inn Express Watford

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