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“Don't count on a good breakfast”

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Holiday Inn Express London-Watford Junction
Ranked #5 of 13 Hotels in Watford
Ivybridge
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Don't count on a good breakfast”
Reviewed 8 April 2014

I realise that this is an Express hotel, but I have stayed in other Holday Inn Express hotels and unfortunately this had to go down as one of my worst stays. The rooms and facilities were up to the usual Holiday Inn standard. It was clean and the staff were friendly. The cost of breakfast was included in the price of the room, which is what swayed me to stay there rather than somewhere that was going to cost a little more. Sad to say the breakfast was the worst I have ever had in a hotel. The eggs were rubbery and in general it seemed like the food had been in a warmer for far too long, and this was 10 minutes into breakfast service on a Sunday morning. I probably would stay at the hotel again, but I would be mindful to think of somewhere else to have breakfast.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charles K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXPRESS_WATFORD, Manager at Holiday Inn Express London-Watford Junction, responded to this review, 18 April 2014
Dear Charles K,

Thank you for taking the time to write a review.

I'm really sorry you did not enjoy your breakfast during your last stay. The feedback is appreciated and we will look into ways to improve the quality of the hot breakfast items offered.

I am glad you found th staff friendly and that, other than the breakfast, you enjoyed your stay with us. Hopefully we can have a better breakfast waiting for you on your next visit.

Phil Kleiser
Sales Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Adelaide, Australia
Level 4 Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 7 April 2014

Like many people, we chose to stay in Watford because it's close to the Harry Potter Studios, but still on the line to London. In that regard the hotel was excellent, virtually around the corner from the station, where you can go to London or catch the shuttle to HP Studios. Beyond that I wasn't expecting much, but was pleasantly surprised at the quality of the room, the enjoyable breakfast available and the helpful service.
Until someone opens a wizard themed B&B nearby it's a no brainer staying here for HP nerds.
Can't fault it.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank driver x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXPRESS_WATFORD, Manager at Holiday Inn Express London-Watford Junction, responded to this review, 18 April 2014
Dear Majeure,

Thank you for the review. I am delighted to hear that you enjoyed your stay with us.
I wish we could do wizard themed rooms too. I will have to bring it up in the next planning meeting.

Hope to see you again for your next trip to the studios...

Phil Kleiser
Sales Manager
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Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 April 2014 via mobile

Hardworking dedicated staff.
Clean comfortable rooms.Great location for Harry Potter Studios.Good choice for breakfast.Nearby skatepark an added bonus for my teenage son.Lots of restaurants within walking distance.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BreswethC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXPRESS_WATFORD, Manager at Holiday Inn Express London-Watford Junction, responded to this review, 18 April 2014
Dear BreswethC,

Thank you for taking the time to leave a review for us. The Front of House team will be delighted to read your nice words about them.

Kindest regards,

Phil Kleiser
Sales Manager
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Liverpool, United Kingdom
2 reviews
Reviewed 18 March 2014 via mobile

Only stayed here for 1 night as was visiting the harry potter studio's and now I am a little bit obsessed with wanting to stay at other holiday inns. The hotel staff when we first arrived were excellent, very polite and welcoming. The room was more than I expected, very clean. Breakfast was good. Perfect location for the studio's as only a few minutes walk from the station. Would definitely recommend staying at this hotel, I can not think of anything negative to say about it.

Stayed March 2014, travelled with friends
Helpful?
Thank Leanmachin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXPRESS_WATFORD, Manager at Holiday Inn Express London-Watford Junction, responded to this review, 19 March 2014
Dear Leanmachin,

Thank you for the wonderful review. It's great to hear you enjoyed your stay with us and we have converted you to the Holiday Inn Express way of life.
We look forward to seeing you again the next time your are visiting this way.

Kindest regards,

Phil Kleiser
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tyne & Wear
Level 5 Contributor
83 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 17 March 2014

Travelled down to Watford with friends to Support our local team, good parking not far away at station, (very little a hotel). Trouble with heavily accented reception staff but then they couldn't understand us either! Room was clean and wekk fitted, public areas clean and welcoming. Handy for the staion and easy access to M1. Breakfast usual HI EX standard but adequate.
Overall very good value so close to London.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grahamj829
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXPRESS_WATFORD, Manager at Holiday Inn Express London-Watford Junction, responded to this review, 19 March 2014
Dear Greefdiver,

Thank you for taking the time to write a review. Sorry there was difficulty in communicating with our staff but glad to hear that everything else was to your liking.

Hopefully the next time your team is playing down here they will have more luck.

Kindest regards,

Phil Kleiser
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle
2 reviews
Reviewed 10 March 2014 via mobile

I recently stayed at the hotel with my sister for her birthday weekend and the hotel was excellent, the staff very friendly and helpful and accommodation spot on. We will recommend the hotel to friends and will defiantly stay again, thank you Kim Sambridge

Stayed March 2014, travelled with family
Helpful?
Thank kim s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXPRESS_WATFORD, Manager at Holiday Inn Express London-Watford Junction, responded to this review, 19 March 2014
Dear Kim,

Thank you for the kind review. I'm glad your sister enjoyed her birthday.
Can't wait to welcome you and your friends back in the future.

Kindest regards,

Phil Kleiser
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 9 March 2014 via mobile

Very central location.lack of car parking is ridiculous.we were told to park in the flag car park next door but it had no lighting and a group of drunks were throwing glass beer bottles so we eventually parked at the adjacent station car park which was well lit and more secure.quality of breakfast poor -low meat content burnt sausages and powdered scrambled eggs.i know its free but come on !

Stayed March 2014
Helpful?
Thank Dean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXPRESS_WATFORD, Manager at Holiday Inn Express London-Watford Junction, responded to this review, 19 March 2014
Dear Dean M,

Thank you for your review. I'm sorry you had a bad experience with the Flag Car Park. As a pub, there are sometimes people leaving in a drunken state, but i can not remember hearing of any occasion when vehicles left there overnight have been damaged.
We are currently making changes to improve our free breakfast and hope that it will be better for your next stay with us.

Kindest regards,

Phil Kleiser
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express London-Watford Junction

Property: Holiday Inn Express London-Watford Junction
Address: 19 Bridle Path, Watford WD17 1UE, England
Phone Number:
Region: United Kingdom > England > Hertfordshire > Watford
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#4 Romantic Hotel in Watford
#4 Family Hotel in Watford
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express London-Watford Junction 3*
Number of rooms: 196
Official Description (provided by the hotel):
THE HOLIDAY INN EXPRESS LONDON WATFORD JUNCTION is situated 2 min from Watford Junction train station just off the A412, with close connections to M25 and M1. All 98 rooms have ensuite facilities with tea/coffee making facilities, hairdryer, flat screen TV and airconditioning.Ideally located for both corporate and leisure travellers. BT, Total Oil, Sanyo, TK Maxx, Taylor Woodrow, Beko, Haden Young, Camelot, Coface, KPMG and J.D.Wetherspoon are just some of the offices within walking distance from the hotel. The hotel is within a few minutes from 3 Golf courses, Purley Chase, Bushy Hall & the West Herts Golf Clubs, which are also popular venues for weddings. From the hotel one can reach TOP GOLF in 10 min, Watford Palace Theatre in 4 min, Pump House Theatre in 8 min, Watford Colosseum in 4 min, Oceana Club in 4 min, Harlequin Centre in 6 min & Watford Football Club Stadium in 6 min. The Hotel offers high speed internet access throughout and rooms are airconditioned. The hotel is an ideal base for Tour Groups with London Euston just 15 minutes by train. The Hotel has 2 Conference Rooms offering state of the art meeting facilities, natural daylight and 24 hour and Day Delegate rates. Parking is available in a pay & display car park just 2 min from the Hotel. ... more   less 
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Also Known As:
Holiday Inn Express London-Watford Junction Hotel Watford
Holiday Inn Express Watford

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