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“Good enough for a deal”

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Mercure London Watford Hotel
Ranked #10 of 13 Hotels in Watford
Sheffield, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Good enough for a deal”
Reviewed 15 December 2013

Got to say you do get what you pay for. We paid 99 for two nights b-b which suited us but I would have been upset if I would have paid full price. The breakfast was not nice. The room was large and tidy. It was suitable for our needs. The bathroom was fine but how difficult is it to give it a clean? The toilet was engrained at the bottom of the s bend with something that you would see on how clean is your house, the mould on the tiles was terrible at the top and the floor was grubby. Back to the hilton down the road next time I think, more money but again you get what you pay for!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mummy_of_H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve S, Guest Relations Manager at Mercure London Watford Hotel, responded to this review, 16 December 2013
Good Morning Mummy_of_H

Thank you for your review posted on Trip Advisor.

I am sorry we did not meet with your expectations. I will pass on your feedback to the Head of each department mentioned and ask them to implement a plan to ensure we get it right for the future.

Once again thank you for your feedback.

Many thanks

Janette McKenna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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963 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (181)
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English first
Derby, United Kingdom
Level Contributor
112 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 12 December 2013

We stayed here for two nights in December 2013 and the hotel was great, along with all the Staff who looked after us, The food was superb and the restaurant staff were first class.

Will stay here again soon

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stevieDW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve S, Guest Relations Manager at Mercure London Watford Hotel, responded to this review, 13 December 2013
Dear StevieDW

Thank you for your review posted on Trip Advisor.

It is always a pleasure to receive such positive feedback. I will ensure it is passed on to the rest of the team.

We look forward to welcoming you again soon.

Kind regards

Janette McKenna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worthing, United Kingdom
1 review
Reviewed 9 December 2013

Although we were here as in patients attending pain management the hotel could not have been more friendly and accommodating. Especially good was the head chef who created wonderful meals for each day which were highlights in their own right.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kim476
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve S, Guest Relations Manager at Mercure London Watford Hotel, responded to this review, 11 December 2013
Dear Kim476

Thank you for your review posted on Trip Advisor. It is always nice to receive such positive feedback.

I will ensure it is passed on to the team in particular Bala and the kitchen team.

We hope to welcome you back very soon.

Kind regards and very best wishes.

Janette McKenna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Poulton Le Fylde, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 December 2013

Can't begin to describe how awful this experience is - and we're still here. We are here for a works christmas party on Saturday 7th December but have been staying here since Wednesday so....

1. on arrival was kept waiting whilst reception checked with the maintenance man via walkie talkie whether our room was ready - after various exchanges in Hungarian we were told that the room was ready although the coffee machine was broken and they would sort it out at 7.00am the following morning - we got it back on Friday pm !!!!

2. Waitress at breakfast was dreadful - despite us being as pleasant as possible we received no 'good morning' or even a faint smile. We had to ask for tea and also asked three times to get milk and a cup (as only one on the table not two when we sat down)

3. On Friday 6th December there were no side plates available for toast and not the full selection of fruit ie grapefruit during breakfast

4. The worst - I am sitting here writing this review at 2.29am as we cannot sleep due to the noise of other guests in the hotel who have been running and screaming in the corridor since 8pm - oh and now swearing and threatening to 'pi**' in the corridor. i phoned reception and asked them to sort it out at around 12.30 - nothing done so phoned reception again an hour later and about ten minutes ago - their response ??? there isnt one they wont answer the phone.

my advise to anyone is do not under any circumstances stay at this hotel - i shall be writing to the CEO of hotel chain


AND THE NOISE IN THE CORRIDOR CONTINUES !!!!

Room Tip: Don't bother the rooms are small and unequipped
See more room tips
Stayed December 2013, travelled as a couple
Helpful?
1 Thank Gill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve S, Guest Relations Manager at Mercure London Watford Hotel, responded to this review, 8 December 2013
Dear Gill M

Thank you for your feedback posted on Trip Advisor.

I am sorry you had such a horrendous stay with us. This is not the level of customer service we aim to deliver at our hotel. I will ensure that all your comments are passed on to the relevant manager at hotel level to deal with to prevent future occurrences.

Once again please accept my sincere apologies for the inconvenience caused.

Kind regards

Janette McKenna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 3 December 2013 via mobile

Stayed here for 3 weeks as part of pain management program. The staff were extremely friendly & accommodating! Dominica in the restaurant was so lovely one of the nicest people in customer service I have come across! Bala the chef went above and beyond with his service, made us dinner and lunch on request even when items weren't on the menu! The entire staff was very helpful!

The bad part was the carpets, they definitely need a change, very dirty and stained

Stayed November 2013, travelled on business
Helpful?
Thank Nadia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve S, Guest Relations Manager at Mercure London Watford Hotel, responded to this review, 8 December 2013
Dear Nadia K

Thank you for your review posted on Trip Advisor.

I will ensure this feedback both positive and negative is discussed with the relevant people.

We hope to see you soon.
Kind regards

Janette McKenna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure London Watford Hotel

Property: Mercure London Watford Hotel
Address: Tylers Way, Watford WD25 8JH, England
Region: United Kingdom > England > Hertfordshire > Watford
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 13 Hotels in Watford
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure London Watford Hotel 4*
Number of rooms: 218
Official Description (provided by the hotel):
Located within easy reach of Watford, M1, M25 and A1M motorway, Mercure London Watford Hotel is an ideal choose for both business and leisure travel. Central Watford can be reached in less then 10 minutes, where you are able to take the train or tube to central London from Watford Junction Station. The Hotel offer 218 modern style bedrooms, all with flat screen satellite TV with on-demand movies and complimentary standard WiFi. All rooms have a work desk, tea/coffee facilities, direct deal telephone and 24 hour Room Service. The Brasserie restaurant and bar is decorated with classical artwork, and serves a varied European menu. Relax and enjoy beverages and light snacks on the heated garden terrace, or in the vibrant bar. Mercure London Watford has a Feel Good Health Club, with a swimming pool and fully equipped gym. Guests can relax in the sauna, spa bath or steam room, and massage treatments are also available. Looking to explore the local area; Bushey, Borehamwood, Elstree, Wembley and St Albans and all within easy reach of the hotel. ... more   less 
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Also Known As:
Ramada Watford
Watford Ramada

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