we stayed overnight 19th/20th Nov. we booked on line and the offer was for a "suite" including breakfast all for £160 ! when we arrived ! the reception staff were very friendly and efficient ! we were given our "key card" for a room on the 3rd floor ! when we got outside the room we noticed it was a "smoking room" (something that was not mentioned on the on-line booking form) we opened the door and were met with the smell of stale smoke ! it was horrible for us as neither of us are smokers ! we went to reception and asked why we were given this room and were told that all the "non-smoking suites" were fully booked ? and were sorry ? as it was only for the one night we thought it would be ok ? we had to leave the windows open all night to try and "air" the room ! and it was a very cold night indeed ?
The room itself was ok ! but I certainly wouldn't class it as a "suite" it was a bit tired looking ! but had a nice work desk with a handy mirror so you could sit and do your work ! or ladies apply make-up and do your hair ! the hospitality tray was ok but they NEVER seem to put enough milk cartons on them ?
The bathroom was very small ! some nice toiletries and nice soft towels and the shower was lovely ! quite powerful and of course nice and hot ! but the bathroom door didn't open properly ! scuffed along the floor when opening/closing it !
The bed was comfortable and clean and the T.V was at the bottom of it but unfortunately the picture quality on BBC was not good ! needs re-tuning !!
I have to say breakfast was lovely ! plenty of choice in all sections ! the staff were very friendly but as it was a busy morning our table was still being cleared from the last people that had sat there ! the waitress did apologise tho ! and said it shouldn't have happened and WAS sorry ?
All in all we were very disappointed in what this hotel charge for their rooms ! especially the one we had ? £160 seems very over-priced for that room especially because it stank of stale smoke ? reception did say that "housekeeping" would come and try to "Re-fresh" the room but what a waste of time ! you cannot get rid of that sort of smell because it gets ingrained into everything ! and it did ?
The only reason we chose this hotel (but wouldn't have done had we known about the room ! we would have gone somewhere else)was its closeness to "Harry Potter studios" about 20mins away ? this was our reason for going to Watford ! what a fantastic day we had there ! well worth going ! I won't say anymore about it ? but the THINGS you learn ?????? amazing ??
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- Also Known As:
- Hilton Watford Hotel Watford
- Hilton International Watford
- Watford Hilton International