I got married in this hotel Nov 2013 in the New Hertford Suite. We had a great day and the staff working with us on the day were absolutely supurb. The Hertford suite is a good size and looked fantastic once decorated(I would definitely recommend decorating this hall as it looks a bit dated otherwise). We had access to the suite from 7am until 1am which was perfect for our event.
They only have 2 room suites at this hotel, I stayed in both as I was there for 2 nights. They are both very nice apart from the lighting is terrible!! They need some more powerful bulbs as it's very dark and dull in the sitting areas.
The service at the bar and food area downstairs is pretty slow and the table service is non existent. However after I complained they started to look after me (it might have been coz they knew I was the groom!) There is one Asian guy who was in charge of the food/bar area who was fantastic(sorry can't remember his name) once he started working the service seemed to get alot better! Bar prices however are very high considering how dated the place is and the level of service.
Breakfast was decent with a good selection of both hot and cold food.
Overall I would recommend this hotel as the spa facilities are good, clean rooms and good location. Maybe my experience was slightly better than most as I got married here and was treated well by the majority of staff.
Some words of advice if you are thinking of booking an event or wedding at this hotel.... Make sure you have everything in writing/email as there was alot of things discussed and promised that never happened as 'they were not in our agreement'. I got really annoyed about the way we had agreed things that hilton never followed through with, then got even angrier when a member of staff showed me my agreement to 'prove' things were not agreed, when I know they were!!! Also manager for the evening was constantly asking us to turn the music down (it wasn't too loud to start with) and threatened my dj to cut his power!!! As a manager there has to be better ways of dealing with this rather then threats!
Apart from these little things my party had a great time and I am now happily married:)
If I didn't stay in the suites and get married here I probably would have rated this hotel 3 stars as alot of my guests had a few issues.
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- Also Known As:
- Hilton Watford Hotel Watford
- Hilton International Watford
- Watford Hilton International