Upon arriving we were met with a 'hotel; which resembled nothing of the picture on the internet, it was run down dity and tucked down a back street in a questionable area.
Check in was good and the receptionist was friendly (only positive other than leaving) and efficient however warned us that there was a function that night but she had tried to distance us from any noise.
When we entered the room (we had paid a bit extra for a 'suite) we were greeted with an awfully dated, dirty room. Once again it didnt resemble the pictures at all and quite frankly it was hideous. We found lots of dust in various places and pubic hair in the bathroom from the previous occupants.
Added to the possible noisy night and the dirty room we rang reception to enquire about a refund, the response we recieved was - "the noise from the function room PROBABLY wont be that loud for you but the noise from the road outside will keep you awake anyway"!! i didnt know whether to just laugh or go mad, awful, awful, LAUGHABLE customer service i find absolutely disgusting as a paying customer.
At this point we packed our stuff back uo (after around half an hour) and went to check out, unfortunately a proper complaint couldnt be logged as no one was around anywhere so we left our card and left but be assured my partner has complained to Best Western due to the unbelivable custom we recieved.
Only plus after leaving was we managed to get in the Crowne Plaza near Wembley which id recommend to anyone, it was brilliant, 100 times what this 'hotel' (hole) will ever be. I will not be using Best Western every again.
- Official Description (provided by the hotel):
- Family run Town House Hotel, just 2 minutes walk from Watford High Street, 15 minutes walk from Watford Junction & Watford Football Ground. Limited on-site parking, off-site parking at Gade Car Park, Rosslyn Road. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Watford
- Watford Best Western