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“Reasonably priced set menus and food spoilt by gruff service”
Review of Imperial China

Imperial China
Ranked #56 of 276 Restaurants in Watford
Cuisines: Chinese
Dining options: Breakfast, After-hours, Delivery, Reservations
Restaurant details
Dining options: Breakfast, After-hours, Delivery, Reservations
Reviewed 26 May 2014

Living close to this restaurant but having never tried it, the opportunity arose when a friend suggested Chinese. Being bank holiday Saturday, I booked a table on-line which wasn't necessary.

On entering although I stated I had booked, nobody seemed bothered nor checked any booking list. Our table for two was slightly larger than usual meaning that we seemed to be seated just a bit too far apart for an easy conversation!

We chose the fixed price menu. The service was efficient and quick and they responded to our requests promptly but everyone was gruff and it seemed like they felt they were doing us a favour by serving us at all. There wasn't a hint of the friendly service which permeates so many restaurants today.

The food was reasonably hot (but nothing to keep it hot so it got cold before we were finished) and perfectly edible albeit not particularly exciting. The quantity was more than sufficient - no gripes there. Chopsticks were provided and no one cutlery so that might be an issue for some.

All in all, we felt a little uncomfortable and the food wasn't special enough to persuade us to revisit or recommend this restaurant.

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2  Thank Jacqal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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238 - 242 of 349 reviews

Reviewed 23 May 2014

The good bits :Fanatastic food, generous portions, fresh and invitng meals, prompt service , very clean eating areas and bathroom,Dim sum is amazing
The mediocre bits : Pushy service to buy more drinks , and the service charge !
The bad bits : Some of the staff can be a tad unwelcoming and this can be off putting

Overall a great place to guy .

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    • Atmosphere
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    • Food
1  Thank Nimster64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2014

Went on Mother’s day, even though we had a reservation had to wait 45 minutes to get the table. They must have added a couple of extra tables and we were sat on one of them. It was almost after 40 minutes that we realised that no one took our order after the drinks. No waters were assigned for these tables. So no one bothered to wait at our table. And even worse the food took about an hour to come. There was not enough kitchen staff for the busy day. Our 2 year old was with us and she could not wait longer and she had to snack on the rice cakes I always carry. One of the most horrible eating experience ever

1  Thank Pillai S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2014

As five adults we ordered the set meal with an extra main course dish. The staff were very attentive, drink and food service was quick, in fact food came so quickly we asked for a ten minute rest break after the duck course. Food was very good. Our disappointment came when the bill was presented with the addition of a 12 and a half per cent service charge. I believe in tipping the staff directly in cash. The service charge was removed (once the manager worked out how to do so on the till !!) I paid the corrected bill by credit card and left a far tip in cash. Next time we are in Watford we will return.

    • Value
    • Atmosphere
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    • Food
1  Thank Zippy93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2014

My wife and I really enjoyed our third visit to Imperial China. The food and service is of a very high standard and the staff are very friendly.

1  Thank IWatson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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