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“Saturday night nightmare”
Review of The Load of Hay

The Load of Hay
Ranked #63 of 278 Restaurants in Watford
Cuisines: Pub
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 15 April 2014

I visited this once lovely little pub on saturday 12th april and was extremely saddened to find it full of unruly underage drinkers. I found the atmosphere threatening and that neither the management or the staff were in control of the situation. This used to be a well run gay bar which was also used by nice locals, this is definately no longer the case and I will definately not be returning.

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Thank welshgareth2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie W, Owner at The Load of Hay, responded to this reviewResponded 27 April 2014

We are so sorry that you had such an awful evening, I think we can truthfully say it was our most difficult evening since taking over, without exception! There was a birthday party taking place that night, so there were a lot of people attending who had not been in before, and have been advised not to return! It was very unfortunate that you visited us that night, and I must agree with your comments. Please be assured that it was unlike any night since we took over last November, and we will ensure that it is never repeated. We are pleased to say that we still have all our lovely regulars, and generally the atmosphere is much more welcoming. I totally understand that you don't wish to return, but you would have a totally different experience if you did.
Best wishes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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44 - 48 of 55 reviews

Reviewed 10 April 2014

We now consider this to be our "local" even though we live the other side of town. Its hard to find a pub these days where you are greeted by name as you walk through the door, the bar staff say "the usual?" I know it sounds cliche but its true.

The food is back on form again now since the new girls have taken over from the previous owner.

The Sunday roasts are as good as your mum or gran used to cook.

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Thank MarkEsq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2014

On reading recommendations from trip adviser (which we frequently base our choices on) we booked to go for the Sunday roast. Whilst the pub was friendly and staff tried hard to please, unfortunately that's where it ended for us. We were looking forward to the meal but unfortunately when it arrived it was not like a home cooked Sunday pub lunch but looked and tasted more like a pre-packaged frozen one apart from the veg which was fresh but very hard. Meat and roast potatoes in particular disappointing and I left most of it. We did not complain but having experienced the lunch declined dessert and made a quick exit to another venue for this. The food certainly does not live up to the rating on trip adviser in our opinion and certainly not value for money.

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1  Thank AFleming2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie W, Owner at The Load of Hay, responded to this reviewResponded 8 April 2014

Thank you for taking the time to write a review.

We are very sorry that you didn’t enjoy your meal. We have taken your comments on board and discussed your complaints with our kitchen staff. As a result we are changing certain practices regarding the preparation of our dinners. I can reassure you that absolutely none of the food used for our Sunday Roasts is frozen, and fortunately many of our diners have commented on how good the food is, so hopefully yours was a very unfortunate but unusual experience. I shall do my best to ensure that your comments are kept in mind. Currently they take pride of place on the kitchen wall!

Best wishes and regrets again for your disappointing meal.

Regards
Load of Hay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2014 via mobile

The Load has changed hands relatively recently and has improved tenfold.

The staff are welcoming and friendly, the food is fresh and great value - huge Sunday roasts for £8.95 are amazing!

On chilly days, a table near the open fire is an extremely cosy haven!

There's also a decent sized beer garden

3  Thank tgi_paul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 December 2013

If you're wondering where to go for lunch? Get yourself to the load of hay!
The foods fantastic and such good value! It's under new management.
Give it a try you won't be disappointed.

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2  Thank Sammmie5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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