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“Excellent customer service and a good nights sleep”

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Premier Inn Watford Central Hotel
Ranked #3 of 13 Hotels in Watford
Certificate of Excellence
Newtown, United Kingdom
1 review
“Excellent customer service and a good nights sleep”
Reviewed 30 June 2014

First of all I would like to comment on how friendly, helpful and welcoming the staff were. They did everything they could to make sure our stay was a pleasant one. We arrived 3hrs before our check in time, but it was no trouble for them and they quickly found us a room. They helped with directions to the harry potter studios, and also the main train line to london.
Regarding the room, it was clean and pleasant. They had a fan on as it was initially quite warm but wasn't needed the rest of the weekend. Outside noise was near unnoticeable.
The only negative, and it is very small at that, was there was no phone to call reception in the room which was indicated on the welcome sheet, but this was no bother.
Overall a fantastic stay, close to the tube, and they had fantastic food options especially for vegetarians at night and for breakfast. I would definitely recommend staying there again!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drevan1024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Woodbridge, England, United Kingdom
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 June 2014

The first time we have used a Premier Inn. If this hotel is anything to go by, we would certainly use them again. The room was very clean and on our arrival, on a hot day, the curtains were left close and a fan left on - small thing but highly appreciated. The staff were very attentive and friendly and the breakfast was freshly cooked and hot.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 20milo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level 3 Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 27 June 2014 via mobile

Stayed here with my friend for two nights at the beginning of the month. The check in took forever even though three staff members were at the desk, but only one was actually dealing with customers. The service was friendly when we did eventually get served and found this level of friendliness throughout our stay.

However, it was a very hot weekend when we went and at times our room was unbearable. The bathroom is just as you walk in so obviously there are no windows and so after a shower is was actually impossible to go in there due to the heat. In our room there was a little fan, which had to be unplugged constantly as there was no plugs available in the room. I can't understand why there is no air conditioning in the hotel as the reception air was the worst part by far. Due to the glass windows, the whole reception area was clammy and humid. The poor staff that had to sit there all day in this must of been so fed up. For the upstairs area there was one fan, and none downstairs at all. We dreaded walking the short distance every time.

The major upside was the size and confines of the bed. It really was gorgeous. However it was made difficult to sleep because of the heat.

It's around a 15 minute walk from the hotel to the centre where there are loads of shops and pubs etc so it was convenient placed. A huge Tesco is a 2 minute walk from the hotel also.

Stayed June 2014, travelled with friends
Helpful?
Thank EAK137
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Watford Central Hotel, responded to this review, 3 July 2014
Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we guarantee this. We do sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs. We would like the opportunity to investigate further, please email your booking & review details to talktous@premierinn.com and we will be in contact directly. Thank you for taking the time to review our hotel.
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Lowestoft
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 June 2014 via mobile

The staff were very helpful and the food at the Thyme restaurant was great value as well as great food.

The only negative point is for a wheelchair user, you may find the bed too low. Other than that it was comfortable and we did have a good nights sleep as the guarantee promised.

Close to the Harry Potter experience and London , it is also a reasonable location for a trip to Windsor castle or Legoland if you wanted one base for a full week of activity.

Stayed April 2014
Helpful?
Thank Hydiemate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 21 June 2014 via mobile

I stayed here regularly for work nearby, just exactly what you expect for a premiere inn. Never had a bad stay, the restaurant serves pretty decent food (do the meal deal if you can) and breakfast isn't too shabby either.

Stayed March 2014, travelled on business
Helpful?
Thank Dan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, England, United Kingdom
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 June 2014

I'm not a regular business traveler but when away from home, like most people, I like to be comfortable. I chose this hotel for its proximity to London, the fact my budget was limited and didn't justify paying top rates in the City where the course I was on took place. Oh, and free parking at the hotel.
I used the London Overground train service from Watford High Street to Euston and then the Tube to Mansion House. Travel time each way was about 1 hr 25 mins.
The room was clean with modern decor, the bathroom also clean with a powerful shower - some attention needed to tile grout and slightly worn flooring but otherwise ok. The bed was especially comfortable and no, I'm not saying this based on what Lenny Henry says in the TV ad!
What I did find irritating was the background noise of the ventilation system. I appreciate it's necessary but found I could hear 3 different tones. Closing the bathroom door certainly helps reduce the noise but if a technique called Active Noise Cancelling was used, there wouldn't be any. I've suggested this to Premier Inn when completing their customer survey so I hope they will take note.
The breakfast was excellent with plenty of choice.
The staff were friendly and helpful.
Overall I'm pleased with my choice and will use Premier Inn again.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Austell, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 June 2014

Great car parking area. Friendly, welcoming staff.. felt very valued.. nothing was too much trouble.. immaculate hotel. Will definitely return when visiting again. The breakfast was excellent and so was the evening meal. Couldn't wish for better.. thankyou all much ..

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caroline U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Watford Central Hotel

Property: Premier Inn Watford Central Hotel
Address: 69 Water Lane | Timms Meadow, Watford WD17 2NJ, England
Region: United Kingdom > England > Hertfordshire > Watford
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#2 Family Hotel in Watford
#2 Romantic Hotel in Watford
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Watford Central Hotel 3*
Number of rooms: 105
Official Description (provided by the hotel):
A great town-centre spot near Vicarage Road stadium, with direct links to London and Potters Bar. Chargeable parking £3/24hrs ... more   less 
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Also Known As:
Premier Inn Watford Centre Hotel Watford

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