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“IDEAL FOR WEMBLEY”

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Premier Inn Watford (Croxley Green) Hotel
Ranked #6 of 13 Hotels in Watford
Reviewed 5 March 2014

Stayed here for both NFL games at Wembley last year and this was the perfect base for this. 2 underground stops are within 10/15 minutes walk from the hotel or 5 minute by car. The Underground stop at Croxley Green has a small car park that is particularly cheap to park your car at on a Sunday. After both games at Wembley getting the underground back from the stadium to Watford was a breeze and topped off two great nights.The Premier Inn map on their website shows a train stop right next to the hotel but this is closed and the underground is the closest option to get to London/Wembley. We stayed for 3 nights on our first trip and 2 night on our second trip. The rooms are typical Premier Inn and are clean and well presented. The car park is a good size and the staff were all pleasant. The only downside to this Premier Inn is the awful Brewers Fayre that is attached to it. The first time we visited we decided to try the restaurant as the Chicken buffet night sounded good. The service was dreadful and the buffet was almost never replenished properly in the over one hour we were in the restaurant, at least 2 customers who were in the restaurant for the same buffet asked for refunds due to the service and lack of food on the buffet, wish I had done the same but as I didnt know the area well a didnt know where else to go.We stupidly gave the restaurant a second try on our second visit to the hotel after a long day in London but tried the normal menu rather than the buffet, the service again was terrible and the food awful. We even got overcharged for our food which was refunded but grudgingly!! My rating of the property is purely for the hotel and not the restaurant as this is a zero rating!!

There is a good small convenience store around the corner from the hotel which was handy for grabbing snacks/juice and alcohol. Overall a perfect place too stay for an NFL weekend in London especially at the price we paid compared to a Central London hotel. If your trip is purely for central London it is maybe a long journey to take on the Underground everyday but if you dont mind the journey it is easy and takes about an hour and only one change.

Room Tip: Rooms facing the back car park were very quiet/room overlooking bus stop not as quiet.
  • Stayed: October 2013, travelled as a couple
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Thank Gary3459
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia P, Front Office Manager at Premier Inn Watford (Croxley Green) Hotel, responded to this reviewResponded 6 March 2014

Dear Garry,

Thank you for taking the time to review your stay at our hotel. It really matters to us that you enjoyed your stay and that you found the friendliness of our staff and the cleanliness of your room up to the standards that Premier Inn aim for. We passed your comments regarding the service at the restaurant to the Brewer's fayre management and would like to reassure you that the points you have risen will be taken seriously.

We hope to welcome you back soon.

Kind regards,
The PremierInn Croxley Green Team

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617 - 623 of 999 reviews

Reviewed 4 March 2014

everything is just right at premier inn croxley green
we always use premier inn wherever we stay ( faultless )
the staff without exception are excellent the hotel is kept to a very high standard of cleanliness and the the food is great

  • Stayed: February 2014, travelled as a couple
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Thank delas2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia P, Front Office Manager at Premier Inn Watford (Croxley Green) Hotel, responded to this reviewResponded 6 March 2014

Dear Guest,

Thank you for taking the time to review your stay at our hotel. It really matters to us that you enjoyed your stay and that you found the friendliness of our staff and the cleanliness of your room up to the standards that Premier Inn aim for. Your feedback is very much appreciated as it enables us to see that our hard work is paying off and you get the service you deserve!

We hope to welcome you back soon.

Kind regards,
The PremierInn Croxley Green Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2014

We stayed here as we needed somewhere close to Watford football ground.The hotel is close to bus stops for buses that pass the football ground but it could be walked to in about half an hour.
Our room was on the second floor and was a nice big family room even though there were only the two of us.However the rooms don't seem very well sound proofed as we experienced a lot of noise during the night from the room above us.We were given a refund for this night but there is still quite a bit of noise that can be heard from rooms close by.My advice would be to ask for a top floor room.Staff very helpful regarding the problem we had with the noise and getting around the area and we would stay here again but only if we could have a high floor room.

  • Stayed: March 2014, travelled as a couple
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Thank carol s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia P, Front Office Manager at Premier Inn Watford (Croxley Green) Hotel, responded to this reviewResponded 6 March 2014

Dear Carol,

Thank you for taking the time to review your stay at our hotel. It really matters to us that you enjoyed your stay and that you found the friendliness of our staff and the cleanliness of your room up to the standards that Premier Inn aim for. We apologise that on this particular occasion your experience was spoilt by problems with noise isolation. We passed your comments over to the maintenance department of the hotel and we would like to reasure you that the points you have risen will be delt with diligently.

We hope to welcome you back soon.

Kind regards,
The PremierInn Croxley Green Team

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Reviewed 3 March 2014

So I arrived 30 minutes ago....had to wait 10 minutes before I could check in....Friendly receptionist who asked me if I needed WIFI. As this is a business trip, I do, and was suprised that hotels still charge for this....Wanted to get something to eat but after waiting for over 15 minutes at the bar so I could order (whilst there was no WIFI in the restaurant....) I gave up....the two very young girls behind the bar obviously could not cope with helping more than 5 customers efficiently...So no food for me tonight as I do need to get work done! Let's just hope breakfast will be a nice experience to make up for this lack of service so far....

  • Stayed: February 2014, travelled on business
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2  Thank vickymonsieurs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia P, Front Office Manager at Premier Inn Watford (Croxley Green) Hotel, responded to this reviewResponded 6 March 2014

Dear Guest,

Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a relaxed stay in a comfortable environment and I apologise that on this occasion we failed to provide this. Please be assured your comments have been noted and will be followed up with the Management Team at our hotel. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.

Kind regards,
The PremierInn Croxley Green Team

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Reviewed 3 March 2014

We stayed here for the recent Capital One Cup Final at Wembley, with Wembley Park being around 11 stops on the tubes (around 25 mins) from Croxley Green Tube station.
We arrived early but were able to check in, the two ladies on reception being very helpful and friendly.
We booked two twin rooms and both were large and clean, exactly what you want and expect from a Premier Inn.
We had breakfast the following morning which again was exactly what you expect from these buffet type breakfasts.
Croxley Green tube station is a 15-20 minute walk from the hotel, but be aware that it is an uphill walk and could leave some out of breath. It is easy to find however.
All in all this was a great hotel which suited our needs perfectly, if you can get it at a lower rate then all the better (we booked it relatively late in the day so it was a bit more than we'd usually expect to pay for a Premier Inn).

  • Stayed: March 2014, travelled with family
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Thank Skeletonjack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia P, Front Office Manager at Premier Inn Watford (Croxley Green) Hotel, responded to this reviewResponded 6 March 2014

Dear Guest,

Thank you for taking the time to review your stay at our hotel. It really matters to us that you enjoyed your stay and that you found the friendliness of our staff and the cleanliness of your room up to the standards that Premier Inn aim for. Your feedback is very much appreciated as it enables us to see that our hard work is paying off and you get the service you deserve!

We hope to welcome you back soon.

Kind regards,
The PremierInn Croxley Green Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2014

Spent one night at Premier Inn Croxley Green had a evening meal which was OK and reasonably cheap.Room was clean but the Kettle did not work so no Tea in the morning had to get away quick so did not inform reception.

Room Tip: As all premier inns al rooms are the same so if your are near the lift you a good night sleep
  • Stayed: March 2014, travelled with friends
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Thank Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia P, Front Office Manager at Premier Inn Watford (Croxley Green) Hotel, responded to this reviewResponded 6 March 2014

Dear Paul,

Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a relaxed stay in a comfortable environment and I apologise that on this occasion we failed to provide this. We have replaced the kettle in the room and we hope that next time you stay with us, there will not be anything staying in the way of your brilliant experience.
Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.

Kind regards,
The PremierInn Croxley Green Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2014

Stayed in a family room with our 2 young children. Had a lovely warm welcome at the reception. We booked our rooms at the same time as our friends in the hope that we would have rooms near each other, and I think that was the case, but there was a rather embarrassing mix up. I think there must have been a problem with another family's room and they were given ours. Unfortunately this was not put on to the hotel's computer system and we were given the key only to discover another family in there. It was rather confusing and rather embarrassing for everyone concerned. The gentleman at the reception was very apologetic and gave us another room, but unfortunately was on a different floor to our friend's room. We had a good breakfast and the price of the room for 2 nights was excellent. We caught the underground into London; a 5 minute taxi ride then approx 60 mins on the tube to get to the Natural History Museum. It was also extremely close to Harry Potter World which took us about 15 mins in the car.

  • Stayed: February 2014, travelled with family
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1  Thank WSED22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia P, Front Office Manager at Premier Inn Watford (Croxley Green) Hotel, responded to this reviewResponded 6 March 2014

Dear Guest,

Thank you for taking the time to review your stay at our hotel. It really matters to us that you enjoyed your stay and that you found the friendliness of our staff and the cleanliness of your room up to the standards that Premier Inn aim for. We apologise for the room allocation mix up and we hope that this issue did not ruin your overall experience with us. Just to reasure you, extra training has been provided to all the team members on reception in order to ensure that mistakes like this will not stay in the way of your perfect experience.

We hope to welcome you back soon.
Kind regards,
The PremierInn Croxley Green Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Watford (Croxley Green) Hotel

Address: 2 Ascot Road, Watford WD18 8AP, England
Region: United Kingdom > England > Hertfordshire > Watford
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
#5 Romantic Hotel in Watford
#5 Family Hotel in Watford
Price Range: £47 - £99 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Watford (Croxley Green) Hotel 3*
Number of rooms: 126
Official Description (provided by the hotel):
Ideal for popping into London and just a few miles from the Warner Bros Studios and Wembley Stadium ... more   less 
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Also Known As:
Premier Inn Watford (Croxley Green) Hotel Watford

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