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“Great stay!”

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Premier Inn Watford (Croxley Green) Hotel
Ranked #6 of 13 Hotels in Watford
London, United Kingdom
Level 5 Contributor
73 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Great stay!”
Reviewed 30 March 2014 via mobile

Room was spotless and quiet. Reception staff pleasant and helpful. Lovely breakfast in the morning. Stayed two nights over weekend. Excellent place to stay when visiting Harry Potter studio. Will definitely stay here again.

Stayed March 2014, travelled with family
Helpful?
Thank Julie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia P, Front Office Manager at Premier Inn Watford (Croxley Green) Hotel, responded to this review, 31 March 2014
Dear Julie,

Thank you for taking the time to review your stay at our hotel. It really matters to us that you enjoyed your stay; that you found the friendliness of our staff and the cleanliness of your room up to the standards that Premier Inn aim for. Your feedback is very much appreciated as it enables us to see that our hard work is paying off and you get the service you deserve!

We hope to welcome you back soon.

Kind regards,
The PremierInn Croxley Green Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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980 reviews from our community

Traveller rating
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    144
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143
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (144)
Date | Rating
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English first
New York
Level 3 Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 March 2014 via mobile

My wife and I stayed here for a couple of nights whilst exploring London, the hotel is little bit out of London but there are 2 underground stations within walking distance, so you don't have to drive into the centre. We did however get a parkung ticket in their own car park, which we shouldn't have done, but in fairness the reception desk quashed it straight away and apologised greatly. The food was good, standard pub grub stuff but good none the less. Service was a little slow in the restaurant but very helpful and friendly, so no problem.
The rooms were clean and tidy, well appointed as usual for premier inn.
I would definitely use again and wouldn't hesitate to recommend it to anyone.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jason T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia P, Front Office Manager at Premier Inn Watford (Croxley Green) Hotel, responded to this review, 31 March 2014
Dear Jason,

Thank you for taking the time to review your stay at our hotel. It really matters to us that you enjoyed your stay; that you found the friendliness of our staff and the cleanliness of your room up to the standards that Premier Inn aim for. Your feedback is very much appreciated as it enables us to see that our hard work is paying off and you get the service you deserve!

Please be assured that your comments regarding the slow service in the restaurant and regarding the parking penalty that was issues to you will be addressed accordingly. I would like to report that ever since this parking incident we updated our system and the reliability of it increased significantly.

Once again, thank you for staying with us! We hope to welcome you back soon.

Kind regards,
The PremierInn Croxley Green Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Weston-super-Mare, United Kingdom
Level 4 Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 24 March 2014

Great Hotel spoilt by awful restaurant service and disgusting attitude of restaurant staff, I wished that I had read the trip advisor reviews before we booked. It is a shame that the hotel staff will get tarnished by the poor quality service provided by the restaurant staff.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drglover1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia P, Front Office Manager at Premier Inn Watford (Croxley Green) Hotel, responded to this review, 28 March 2014
Dear Guest,

Thank you for taking the time to review your stay at our hotel.
At Premier Inn we endeavour to ensure all our guests have a relaxed stay in a comfortable environment and I apologise that on this occasion we failed to provide this. Please be assured your comments have been noted and will be followed up with the Management Team in the restaurant.
Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.

Kind regards,
The PremierInn Croxley Green Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax
Level 6 Contributor
410 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
Reviewed 20 March 2014 via mobile

Third time using this hotel for business. Hotel staff (NOT TO BE CONFUSED with the staff from the adjoining pub/restaurant) are always pleasant, helpful and professional. The room has always been clean and well looked after. The adjoining restaurant is "generally"....ok. To be honest is does what it does (cheap microwave food) well. Nice atmosphere for food and drinks. Would continue to use.

Stayed March 2014, travelled on business
Helpful?
Thank Crazysurfkid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia P, Front Office Manager at Premier Inn Watford (Croxley Green) Hotel, responded to this review, 22 March 2014
Dear Guest,

Thank you for taking the time to review your stay at our hotel. It really matters to us that you enjoyed your stay; that you found the friendliness of our staff and the cleanliness of your room up to the standards that Premier Inn aim for. Your feedback is very much appreciated as it enables us to see that our hard work is paying off and you get the service you deserve!

We hope to welcome you back soon.

Kind regards,
The Premier Inn Croxley Green Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hednesford, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 March 2014

Great location few minutes drive from town -and from harry potter tour (which was why we stayed there) very reasonable, clean and comfortable room; friendly hotel staff very warm and welcoming would recommend!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shelly-xo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia P, Front Office Manager at Premier Inn Watford (Croxley Green) Hotel, responded to this review, 22 March 2014
Dear Shelly,

Thank you for taking the time to review your stay at our hotel. It really matters to us that you enjoyed your stay; that you found the friendliness of our staff and the cleanliness of your room up to the standards that Premier Inn aim for. Your feedback is very much appreciated as it enables us to see that our hard work is paying off and you get the service you deserve!

We hope to welcome you back soon.

Kind regards,
The PremierInn Croxley Green Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth, United Kingdom
Level 4 Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 March 2014

I have been saying mon- Fri for the last 4 wks. Not 1 weeks has been the same! First week food service was poor for example chicken and bacon salad was hot...then the replacement took 40 mins. Breakfast I have to leave at 7am to get to the office so I would love to do the 'grab n go' breakfast...1st week waited 20 mins for a member of staff but had to leave, last week no 'grab n go' bags had to ask for a take away cup, this week no take away cups but they did have bags! Any chance the bags and cups could be available to help yourself. Today I was wayched by 3 members of staff and felt very uncomfortable. The accomodation has been great hence why this is a 3 and not a 2!

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sam T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia P, Front Office Manager at Premier Inn Watford (Croxley Green) Hotel, responded to this review, 22 March 2014
Dear Guest,

Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a relaxed stay in a comfortable environment and I apologise that on this occasion we failed to provide this. Please be assured your comments have been noted and will be followed up with the Management Team in the restaurant.

We hope to welcome you back soon.

Kind regards,
The PremierInn Croxley Green Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 March 2014

We used this Premier Inn as we were visiting Harry Potter Studios the following day. This was a great choice of hotel. Breakfast was great, the room was clean and very lovely. Sadly a very noise Stag group kept us awake for a lot of the night, but I'm sure this isn't a regular occurrence.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank charlottet1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia P, Front Office Manager at Premier Inn Watford (Croxley Green) Hotel, responded to this review, 22 March 2014
Dear Charlotte,

Thank you for taking the time to review your stay at our hotel. It really matters to us that you enjoyed your stay; that you found the friendliness of our staff and the cleanliness of your room up to the standards that Premier Inn aim for. Your feedback is very much appreciated as it enables us to improve standards as we endeavour to meet all of our customers needs. We have reviewed your comments regarding the noise coming from adjoining room and have provided extra training to the night reception team, who will now be more substantial with their night walks and will aim to minimise internal noise levels.

Once again, thank you for taking the time to review your stay at our hotel.

Kind regards,
The PremierInn Croxley Green Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Watford (Croxley Green) Hotel

Property: Premier Inn Watford (Croxley Green) Hotel
Address: 2 Ascot Road, Watford WD18 8AP, England
Region: United Kingdom > England > Hertfordshire > Watford
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
#5 Family Hotel in Watford
#5 Romantic Hotel in Watford
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Watford (Croxley Green) Hotel 3*
Number of rooms: 126
Official Description (provided by the hotel):
Ideal for popping into London and just a few miles from the Warner Bros Studios and Wembley Stadium ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Watford (Croxley Green) Hotel Watford

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