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“Harry Potter Weekend” 5 of 5 bubbles
Review of Premier Inn Watford (Croxley Green) Hotel

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Premier Inn Watford (Croxley Green) Hotel
Ranked #5 of 13 Hotels in Watford
Certificate of Excellence
1 review
“Harry Potter Weekend”
5 of 5 bubbles Reviewed 6 May 2014

Stayed at this hotel on my own with 2 under 15's. Nice clean room & bathroom. Handy to get to Harry Potter and also for the train to London. Staff were friendly and very helpful. Breakfast was a great deal, free for the children and we also ate in the restaurant for dinner, had a buffet which again was a great deal. Felt very safe and welcomed.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alyson N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia P, Front Office Manager at Premier Inn Watford (Croxley Green) Hotel, responded to this review, 12 May 2014
Dear Alyson,

Your feedback is very much appreciated as it enables us to improve standards as we endeavour to meet all of our customers needs. We are glad that the room and the restaurant adjoining the hotel were to the correct standard. Your feedback is very much appreciated as it enables us to see that our hard work is paying off and you get the service you deserve!

We hope to welcome you back soon.

Kind regards,
The PremierInn Croxley Green Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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908 reviews from our community

Traveller rating
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    126
    41
    26
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (140)
Date | Rating
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English first
Cardiff, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 3 May 2014

Great location for the Harry Potter studio tour. The general location was good if you could get to Watford Junction which has a great service into London, however as we were travelling by train it cost a fortune in taxi fares from the hotel to the station. All in all though it is a great hotel, that was lovely and clean with a Brewers Fayre attached. The food is good 'pub grub' and I would recommend the hotel to others.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank beckygreen29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia P, Front Office Manager at Premier Inn Watford (Croxley Green) Hotel, responded to this review, 12 May 2014
Dear Guest,

Thank you for taking the time to review your stay at our hotel. It really matters to us that you enjoyed your stay and that you found the friendliness of our staff and the cleanliness of your room up to the standards that Premier Inn aim for. Your feedback is very much appreciated as it enables us to see that our hard work is paying off and you get the service you deserve!

We hope to welcome you back soon.

Kind regards,
The PremierInn Croxley Green Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 April 2014

This hotel was very good quality, and excellent value for money. Our children were greeted with party bags which was lovely after a 5 hour car journey and the following morning one of the receptionist even displayed our 7 year old daughter's drawing in reception. Parking was easy and security at the hotel was excellent, lifts could not be used without a keycard. Extra pillows etc. were all available and both receptionists we dealt with were excellent. The Brewers Fayre attached to the hotel provided good value for money on the Friday evening and eating at 5.50pm, service was swift. The breakfast was however, over priced, even with the offer of 'Kids Eat Free' - and the server was very pushy in getting us to have the 'full breakfast', and was unable to show us individually priced items for a 2 year old. It was over priced especially when out of the hotel and a short 2 - 3 minute walk to the left was a Morrisson's with a café, where breakfast was a fraction of the price, but we appreciate that some people like the convenience.



  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Claire T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia P, Front Office Manager at Premier Inn Watford (Croxley Green) Hotel, responded to this review, 12 May 2014
Dear Clear,

Thank you for taking the time to review your stay at our hotel. It really matters to us that you enjoyed your stay and that you found the friendliness of our staff and the cleanliness of your room up to the standards that Premier Inn aim for. Please be assured that your comments regarding breakfast will be acted upon in a constructive manner in an attempt to ensure that we learn from our mistakes for your return visit. I will personally have words with the restaurant member who appeared pushy. We will also forward your comments regarding individual item pricings on breakfast to head office.

Your feedback is very much appreciated as it enables us to improve standards as we endeavour to meet all of our customers needs.

We hope to welcome you back soon.

Kind regards,
The PremierInn Croxley Green Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bingley, England, United Kingdom
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 26 April 2014

This is the second time I have used this premier inn. I found it to be good value and provide a good service. The only niggle was when my son was given a milkshake we noticed it was out of date after he had drunk it. I did mention this to the waitress but was offered no apology or that any one came back to check after I had raised this. Other than that it was a good stay and offered great value for money.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia P, Front Office Manager at Premier Inn Watford (Croxley Green) Hotel, responded to this review, 27 April 2014
Dear Chris,

Thank you for taking the time to review your stay at our hotel. It really matters to us that you enjoyed your stay and that you found the friendliness of our staff and the cleanliness of your room up to the standards that Premier Inn aim for.

I am very sorry to hear about the expired milk shake. I want to reassure you that your comments have been used in a constructive manner in an attempt to ensure that we learn from our mistakes for your return visit.

Once again, thank you for taking the time to review our hotel.

We hope to welcome you back soon.

Kind regards,
The PremierInn Croxley Green Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bradford, United Kingdom
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 23 April 2014

Top marks to the staff! Very helpful and friendly. Travelled with family staying in 2 rooms both of which were clean and comfortable though a little too warm and too noisy with windows open. Breakfast on both days was of the usual high standard but lacked enough staff to keep on top of shortages, the available staff did a brilliant job.Evening meals were good value but needed more choice.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank maxine s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia P, Front Office Manager at Premier Inn Watford (Croxley Green) Hotel, responded to this review, 27 April 2014
Dear Maxine,

Many thanks for your review. It really matters to us that our guests enjoy every aspect of their stay, and for this reason your feedback is very much appreciated as we endeavour to improve standards and meet all our customer’s needs. We will pass on your comments to the restaurant regarding the lack of variety on evening meals.

We hope to welcome you back soon.

Kind regards,
The PremierInn Croxley Green Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northern England
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 23 April 2014

Great budget stay for proximity to WB Studio tour (Harry Potter). Reasonably quiet yet centrally located. Particularly impressed by keycard access to stairs & lift - v.nice security feature esp w/kids.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank itinerant_toper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia P, Front Office Manager at Premier Inn Watford (Croxley Green) Hotel, responded to this review, 27 April 2014
Dear Guest,

Many thanks for your review. It really matters to us that our guests enjoy every aspect of their stay, and for this reason your feedback is very much appreciated as we endeavour to improve standards and meet all our customer’s needs.

We hope to welcome you back soon.

Kind regards,
The PremierInn Croxley Green Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crewe, United Kingdom
1 review
5 of 5 bubbles Reviewed 23 April 2014

Stayed at this Inn because of the convenience of location for the tube to London. Chris on the main desk was very helpful and friendly (he remembered me from a phone call the previous day! which I thought was a nice touch seeing as he must have answered a lot of calls since then). He sorted out extra towels for us himself as there should have been some in the room already but as there weren't he sorted this promptly. He also gave us good directions to the tube. The other staff we came into contact with were also very friendly too. Would recommend this hotel to anyone looking for a base to travel to London, we will be staying here again on our next trip to the capital. Well done guys!!

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia P, Front Office Manager at Premier Inn Watford (Croxley Green) Hotel, responded to this review, 27 April 2014
Dear Mark,

Thank you for taking the time to review your stay at our hotel. It really matters to us that you enjoyed your stay and that you found the friendliness of our staff and the cleanliness of your room up to the standards that Premier Inn aim for. Your feedback is very much appreciated as it enables us to see that our hard work is paying off and you get the service you deserve! Chris is particularly delighted by your kind words and would like to express his deepest gratitude!

We hope to welcome you back soon.

Kind regards,
The PremierInn Croxley Green Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Watford (Croxley Green) Hotel

Property: Premier Inn Watford (Croxley Green) Hotel
Address: 2 Ascot Road, Watford WD18 8AP, England
Region: United Kingdom > England > Hertfordshire > Watford
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
#5 Family Hotel in Watford
#5 Romantic Hotel in Watford
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Watford (Croxley Green) Hotel 3*
Number of rooms: 126
Official Description (provided by the hotel):
Ideal for popping into London and just a few miles from the Warner Bros Studios and Wembley Stadium ... more   less 
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Also Known As:
Premier Inn Watford (Croxley Green) Hotel Watford

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