We stayed here the weekend for a friends wedding. Check in Friday fine the room as reasonable apart from the slight damp smell in the bathroom. However, we know that the brewers fare attached to it is different management but the food is awful and the service appalling. Saturday morning we got woken up by premier inn staff on their fag break which was just under our window...not great but we were up anyway because of the wedding. Sunday morning however was the same, the staff outside having a fag break having a chat and woke us up at 7am!!! I know it was staff because they had on purple premier inn t-shirts. Frustrated we got up and got on with it. We went down for breakfast and complained to the receptionist about the staff smoking outside our window then went in to discover no glasses, no eggs, no bacon, no has browns, no white bread and only a couple of members of staff. After waiting 10 minutes for glasses and food I asked the manager for a refund. The manager was unable to answer a question straight but decided to give me the refund.
On checking out we spoke to the receptionist who was very apologetic and offered a refund for one night. If the refund comes through I would consider that a satisfactory response but I would never stay there again. Watford is full of hotels I would recommend trying a different one. This Premier Inn is not worth the cost.
- Official Description (provided by the hotel):
- Ideal for popping into London and just a few miles from the Warner Bros Studios and Wembley Stadium ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Watford (Croxley Green) Hotel Watford