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“Not great...”

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Premier Inn Watford (Croxley Green) Hotel
Ranked #5 of 13 Hotels in Watford
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Not great...”
Reviewed 17 August 2014 via mobile

We stayed here the weekend for a friends wedding. Check in Friday fine the room as reasonable apart from the slight damp smell in the bathroom. However, we know that the brewers fare attached to it is different management but the food is awful and the service appalling. Saturday morning we got woken up by premier inn staff on their fag break which was just under our window...not great but we were up anyway because of the wedding. Sunday morning however was the same, the staff outside having a fag break having a chat and woke us up at 7am!!! I know it was staff because they had on purple premier inn t-shirts. Frustrated we got up and got on with it. We went down for breakfast and complained to the receptionist about the staff smoking outside our window then went in to discover no glasses, no eggs, no bacon, no has browns, no white bread and only a couple of members of staff. After waiting 10 minutes for glasses and food I asked the manager for a refund. The manager was unable to answer a question straight but decided to give me the refund.
On checking out we spoke to the receptionist who was very apologetic and offered a refund for one night. If the refund comes through I would consider that a satisfactory response but I would never stay there again. Watford is full of hotels I would recommend trying a different one. This Premier Inn is not worth the cost.

Stayed August 2014, travelled as a couple
Helpful?
Thank Gloria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia P, Front Office Manager at Premier Inn Watford (Croxley Green) Hotel, responded to this review, 19 August 2014
Dear Gloria,

Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a relaxed stay in a comfortable environment and I apologise that on this occasion we failed to provide this. I can assure that your comments have been used in a constructive manner in an attempt to ensure that we learn from our mistakes for your return visit.

I am really sorry to see that most of all, you were let down by the service provided by our staff. I would like to personally assure you that all meassures required will be put in place immediately in order to ensure that the above stated issues will never appear.

We hope to welcome you back soon.

Kind regards,

Managment at Premier Inn Watford (Croxley Green)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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949 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (143)
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liverpool
Level Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 August 2014 via mobile

stayed for two nights to visit Harry Potter . Hotel great value for the price i would reccomend to others ! however the lifts were out of order and could do with updating and the plates and cutlery in the brewers fayre for breakfast were dirty . the receptionist very helpful giving us plenty of information on harry potter and directions we enjoyed our stay .

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank connorsmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia P, Front Office Manager at Premier Inn Watford (Croxley Green) Hotel, responded to this review, 19 August 2014
Dear Connor,

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay; therefore we are glad that you found the cleanliness of your room and service of our staff to the correct standard. Your comments regarding the lifts were taken on board immediately and as such both lifts have been carefully examined.

Your feedback is very much appreciated as it enables us to improve standards as we endeavour to meet all of our customers needs.

Thank you once again for your review.

Kind Regards,

Management
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Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 August 2014

Nice clean room with good overall security with door key passes everywhere so you certainly feel safe. The restuarant was pretty good but to be honest I prefer the Thyme or Beefeater Whitbread brands when I stay at Premier Inn.

  • Stayed August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mr P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia P, Front Office Manager at Premier Inn Watford (Croxley Green) Hotel, responded to this review, 19 August 2014
Dear Tony,

Many thanks for your review. It really matters to us that our guests enjoy every aspect of their stay, and for this reason your feedback is very much appreciated as we endeavour to improve standards and meet all our customer’s needs.

We hope to welcome you back soon.

Kind regards,

Watford Croxley Green Premier Inn
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Doncaster, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 August 2014

No air con in room, gammon very dry eggs under or over cooked chips dry ,Not at all good. Only one lift working Reception check in ok.Car parking ok but backs onto a housing estate and residents can just walk through.





  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Watford (Croxley Green) Hotel, responded to this review, 15 August 2014
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated. Thank you once again for your review.
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Torquay
1 review
Reviewed 11 August 2014

Hotel staff very friendly and helpful. Stayed with husband and 2 children. Double bed was comfortable as was one of the single beds. The bed my 8 year old slept on the mattress was too big for the base and in the night she fell off a couple of times. Not to much problem just picked her up and put back to bed.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kath L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 August 2014 via mobile

The hotel was lovely and clean and the room was spot-on for our young children. Free car park was a bonus. Staff on reception were really helpful and friendly, especially when we checked-in with two very tired little ones.

The restaurant was good, fast service even when busy and breakfast the next day was good value.

Customer service on the whole was brilliant, except for one waitress who wouldn't let us order from the "buffet menu" at 7:30 even though it didn't finish until 8:30. I asked a young man working on the bar if we could order, to which he said yes no problem, and the waitress came over again to tell us we couldn't and almost told the poor guy off. I then asked the chef if it was too late to order from the buffet, he said it was fine, but the waitress again told me it was too late. Eventually we ordered our meals but it seemed to take a lot of effort for something that should have been so simple. The waitress was then quite rude with my husband and I regarding my daughters dessert, asking if I realised that chocolate cake and chocolate brownie were two completely different things. Yes, I do understand this, as I have worked in catering since I was 16, both front of house and in the kitchen. I'm not sure if this waitress was having a bad day or what, but other than her rudeness our trip was thoroughly enjoyable.

Stayed August 2014
Helpful?
1 Thank Hanetta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia P, Front Office Manager at Premier Inn Watford (Croxley Green) Hotel, responded to this review, 11 August 2014
Dear Hannetta,

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay; therefore we are glad that you found the cleanliness of your room and service of our hotel staff to the correct standard.

Your feedback is very much appreciated as it enables us to improve standards as we endeavour to meet all of our customers needs. Therefore, the problem you have experienced with one of the restaurant's team members will be reviewed carefully and additional training will be provided accordingly to ensure immediate change. We will work proactively in order to ensure that we learn from our mistakes and as such improve standards for your return visit.

Thank you once again for your review.

Very kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
1 review
Reviewed 8 August 2014

Lovely hotel, the staff were very helpful, great location for visiting WB studios harry Potter. Great breakfast. The only downside is that the room was really hot without aircon, fans were provided but it wasn't enough this is the reason for the average rating on sleep quality

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lemmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia P, Front Office Manager at Premier Inn Watford (Croxley Green) Hotel, responded to this review, 11 August 2014
Dear Lemmom,

Thank you for taking the time to review your stay at our hotel. It really matters to us that you enjoyed your stay and that you found the friendliness of our staff and the cleanliness of your room up to the standards that Premier Inn aim for. Your feedback is very much appreciated as it enables us to see that our hard work is paying off and you get the service you deserve!

I would like to assure you that we are aware of the troubles caused by the lack of air conditioning and we are making enormous efforts to rectify the situation (closed curtains throughout the day, fans in the rooms working 24/7 etc) but sometimes there is only so much we can do. We have logged your feedback and sent it to headoffice to try and push for an immediate change.

We hope to welcome you back soon.

Kind regards,
The PremierInn Croxley Green Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Watford (Croxley Green) Hotel

Property: Premier Inn Watford (Croxley Green) Hotel
Address: 2 Ascot Road, Watford WD18 8AP, England
Region: United Kingdom > England > Hertfordshire > Watford
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
#5 Romantic Hotel in Watford
#5 Family Hotel in Watford
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Watford (Croxley Green) Hotel 3*
Number of rooms: 126
Official Description (provided by the hotel):
Ideal for popping into London and just a few miles from the Warner Bros Studios and Wembley Stadium ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Watford (Croxley Green) Hotel Watford

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