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Frankie & Benny's New York Italian Restaurant & Bar - Watford
Ranked #185 of 273 Restaurants in Watford
Price range: US$37 - US$37
Dining options: Breakfast, After-hours, Reservations
Restaurant details
Dining options: Breakfast, After-hours, Reservations
Reviewed 10 August 2014

Called in at around 9.30 on a Saturday evening -tired after a long day travelling and then visiting the Warner Bros. Studio Tour. We were met by a very friendly server, shown to a table and were looked after really well. Great atmosphere, nice food and attentive service - just what we needed.

Thank 66PAUL66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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226 - 230 of 329 reviews

Reviewed 5 August 2014

Had a really good meal with friends and when we asked for slight amendments to the dishes ordered this was accommodated with no problem.

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Thank AvrilG43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2014

Decent steak & Pizza chain restaurant. Prompt service but guess they want a tip - nothing wrong with that. Can get quite busy as it's next to a cinema and bowling alley. Disappointingly, ordered my starter, only to be advised 10 mins later that they didn't have any!

Thank P K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2014 via mobile

I've been to a few Frankie & Bennys as you usually know what to expect, but not this time!

It was fairly busy inside but nothing outrageous. There were approx 4 waiting staff and 3 kitchen staff who seemed to spend most of their time shouting and unhappy (not quite sure as they weren't speaking English). I noticed a few dishes being sent back by customers but this didn't have any bearing on my opinions.

We waited 45 minutes for our starters to be delivered during which time we were ignored by staff. Then our order arrived - potato skins and bruschetta. I wish they hadn't bothered, both dishes were cold. We gave them the benefit of the doubt and waited for our main courses.

Eventually the meals arrived. My husband had ordered the calzone with various meats inside. When he looked inside the filling had been cremated and was completely black. This was the last straw, we called a waiter over, showed him the dish and advised him that we were leaving.

This was the first time that I have ever walked out of a restaurant mid-meal but the service and food were appalling.

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2  Thank Sharon70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2014 via mobile

This place was a major disappointment . Dreadful service with the waiter telling us to hurry up and order quick as he was very busy to the forgotten milkshake herself asked for twice. The young lad ordered a 10" pizza that you could nearly see thru it was that thin with 3 or 4 bits of ham and pineapple on it and they managed to burn it. Myself and herself ordered burgers both came on stale buns with one lettuce leaf one sliver of onion and the burger itself so dry we had to smother it in ketchup. I ordered a side of onion rings that never arrived despite sitting on the pass during our entire meal. The couple beside us got up and left as the husbands meal never arrived. Overall bad service bad food and terrible atmosphere. Go elsewhere

2  Thank Louthmale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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